ERAS uninstall - Fatal Error.

[stp]

Hi there

I just received my trial license for the company today and what a day. Right now I am trying to uninstall the Remote Administrator Server and gets a

"Fatal error during installation".

Why? and what should I do now? This is a new installed Server 2003R2.

I have tried to restart the server (not good, it's a live server). I have tried to disable the ESET services then restart, but still same error.

Br
Steen

[SmackyTheFrog]

Is the event log giving a more descriptive error?

[stp]

Hmm..there is an information, no warnings or alerts.

The information is:

Event ID: 11725
Product: ESET Remote Administrator Server -- Removal failed.

This is a great trial period. ;D 4 hours and allready problems and no telephone support - great.

Br
Steen

[stp]

This is ****ed.

Tried again. To install over the present installation. No problem, - restarted the server. Then ran the installer and chose "uninstall". AGAIN - error. A long long log file is to view.

The last lines is:

<2009-02-04 20:05:09> UninstallExecute: Entered
<2009-02-04 20:05:09> Accessing global data via SID
<2009-02-04 20:05:09> Account context: "NT AUTHORITY\SYSTEM"
<2009-02-04 20:05:09> Current context has administrator privileges
<2009-02-04 20:05:09> Removing data files
<2009-02-04 20:05:09> Data dir: C:\Documents and Settings\All Users\Application Data\ESET\ESET Remote Administrator\Server
<2009-02-04 20:05:09> UninstallServerData: Entered
<2009-02-04 20:05:09> Uninstall database: C:\Documents and Settings\All Users\Application Data\ESET\ESET Remote Administrator\Server\database\
<2009-02-04 20:05:09> Uninstall storage: C:\Documents and Settings\All Users\Application Data\ESET\ESET Remote Administrator\Server\storage\
<2009-02-04 20:05:09> Uninstall packages: C:\Documents and Settings\All Users\Application Data\ESET\ESET Remote Administrator\Server\packages\
<2009-02-04 20:05:09> Uninstall log files...
<2009-02-04 20:05:09> Uninstall reports: C:\Documents and Settings\All Users\Application Data\ESET\ESET Remote Administrator\Server\reports
<2009-02-04 20:05:09> Uninstall lic keys: C:\Documents and Settings\All Users\Application Data\ESET\ESET Remote Administrator\Server\license\*.lic
<2009-02-04 20:05:09> Uninstall configuration files...
<2009-02-04 20:05:09> Special folders (mirror,updfiles)...
<2009-02-04 20:05:09> Uninstall modules...
<2009-02-04 20:05:09> UnregisterSnmpAgent: Entered
<2009-02-04 20:05:09> Error while reading registry (SYSTEM\CurrentControlSet\Services\SNMP\Parameters\ExtensionAgents\)

[SmackyTheFrog]

Check HKLM\SYSTEM\CurrentControlSet\Services\SNMP\Parameters\ExtensionAgents\ to see if the key even exists, and then verify the key's permissions allow full control for System and Administrators. Verify the same on the two sub-keys as well.

[stp]

Hi and thanks for your help

I have the key you say, and the value is:

SOFTWARE\ESET\ESET Remote Administrator\Server\CurrentVersion\SNMPAgent

I am not sure what you want me to do then?

Br
Steen

[SmackyTheFrog]

You right click on the key, go to Permissions... and modify them the same way you would modify NTFS security permissions.

[stp]

Oh, okay. I can see that both System and Administrators have full control. The permissions are inherited.

Br
Steen

[SmackyTheFrog]

Are there any values in the ExtensionsAgents key? There should be a REG_SZ value named 0 in there containing the data "SOFTWARE\ESET\ESET Remote Administrator\Server\CurrentVersion\SNMPAgent".

[stp]

The string of SOFTWARE\ESET\ESET Remote Administrator\Server\CurrentVersion\SNMPAgent has the REG_SZ value 13.

[Honzam]

I have some problem...now i cannot update computer on my local network :(

[stp]

Are there no official ESET employee doing any support in this forum? ESET wants the customers to go to this forum, then I also expect ESET to help here? Not just customer to customer.

[dwood]

I had the same problem, see the post here for the fix. http://www.wilderssecurity.com/showthread.php?t=232273

It worked for me 8)

[stp]

Hey thanks.

It worked when I deleted the string in the registry.