NOD32 not updating

[BTIsaac]

I saw this issue being addressed a few times in the other sub-forum, so I know I'm not the only one having this problem, but I didn't see any answers, so I have no choice but to ask again.
NOD32's virus signature database didn't update since version 3808. When I try to update manually, it tells me that my virus signature database is up to date, even though the site clearly says that version 3808 is the latest one.
I know my license is fine, since I'm not getting an 'Incorrect user name or password' message every hour. Besides, I bought it 6 months ago and it was supposed to last a year.
I'd like to know what's causing this problem, will it be fixed automatically, or if not, how to fix it.

[DavidCo]

I am stuck on 3796:thumbd:

[cocolucho]

Update 3815 (20090131)2009-01-31 09:32
Win32/Kapucen.NAM

I can not update, I am in 3814, and 3815 and updated in this web, I do it manually several times and nothing.
Any comments?
Thanks

[Brummelchen]

-{ Quote: "Updates are temporarily stopped due to maintanance. Within 1-2 hours you should update fine." }-
http://www.wilderssecurity.com/showthread.php?t=232070

[BTIsaac]

Oh? That's understandable. And in the same time, reassuring.
At first, I thought it was something my Windows update downloaded three days ago. Then I heard there was some issue with similar symptoms last year, and it required reinstalling NOD32.
But it's maintenance. That's good to hear.

[tommygun]

.......I installed the trial version 3.0.669.0 yesterday with the virus signature database: 3231 (20080701).

The virus signature database won't update.

It says that I'm up to date but apparently I'm not.

Server maintenance should be over by now but I still can't update the virus signature database.

Any help would be greatly appreciated.......

[Marcos]

-{ Quote: ".......I installed the trial version 3.0.669.0 yesterday with the virus signature database: 3231 (20080701).

The virus signature database won't update.

It says that I'm up to date but apparently I'm not.
" }-

I've just installed the EAV 3.0.669 trial version and it updated the signature database to the latest version immediately. Are you still unable to update?

[tommygun]

.......it just updated from 3231 (20080701) to 2975 (20080326) which seems to be an even older virus signature database than the one before the update.

I tried again to update manually but it says I'm up to date which I'm not.

I'm just in the process of switching from BitDefender to NOD32 even though I have nearly 3 years of a BitDefender subscription left but I'm having trouble with BitDefender for about a month now.

The problem seems to go on with NOD32.

I really want this to work because I like NOD32 better than BitDefender.

Hopefully this can be sorted out.......

[Marcos]

-{ Quote: ".......it just updated from 3231 (20080701) to 2975 (20080326) which seems to be an even older virus signature database than the one before the update.
" }-

There's definitely something wrong with your EAV. Try uninstalling it completely and installing it from scratch. I assume you don't have any other security software installed that might prevent NOD32 from saving information to the registry or disk.

[Thankful]

Although I have manually updated to the most recent signature (3816), the date I display (20090201) is different from the date shown on the website (20090131). I have never seen this before.

[ronjor]

The updates are issued from Bratislava. The update on the U.S. site uses local time and would indicate the time in the States as to when the update was posted.

[Thankful]

Thanks Ron for replying. My log file shows signature updated at 1/31/2009 at 10:29:02PM. Shouldn't date be 20090131?
The reason I am suspicious of this is an update problem I had on the beta as described here:
http://www.wilderssecurity.com/showthread.php?t=231972

[ronjor]

I suppose the update would list the date in Bratislava. Technically, either one is correct depending on your location.

At the time of your beta update thread, Version 4 did in fact show the program as having updated although it was never listed on the update sites. The reason for this is unknown to me.

[Nomegusta]

Mine went down to 2740 :thumbd: :thumbd: When I try to update, it says that the databse is current. wut can I dew?

[tommygun]

-{ Quote: "There's definitely something wrong with your EAV. Try uninstalling it completely and installing it from scratch. I assume you don't have any other security software installed that might prevent NOD32 from saving information to the registry or disk." }-

.......uninstalled and cleaned the registry and then a fresh install.

Everything seems to be fine now.

Updated automatically to virus signature database: 3817 (20090202) which is the latest one.

Thanks a lot for the tip.......

[Nomegusta]

Is there something I can do?

[funkydude]

-{ Quote: "Is there something I can do?" }-

Probably the same thing.

[Nomegusta]

-{ Quote: "Probably the same thing." }-

Clean the registery and reinstal? How do I clean that?

[SmackyTheFrog]

Delete the HKLM\Software\Eset key in regedit and delete c:\Documents and Settings\All Users\Application Data\ESET (C:\Programdata\ESET\ESET NOD32 Antivirus in Vista) after uninstalling.

[Nomegusta]

-{ Quote: "Delete the HKLM\Software\Eset key in regedit and delete c:\Documents and Settings\All Users\Application Data\ESET (C:\Programdata\ESET\ESET NOD32 Antivirus in Vista) after uninstalling." }-

It still won't update.

[CoolShady]

-{ Quote: "It still won't update." }-
Did you uninstall NOD32 or just delete the registry key? If not, uninstall and reinstall NOD32 as well.

[Nomegusta]

-{ Quote: "Did you uninstall NOD32 or just delete the registry key? If not, uninstall and reinstall NOD32 as well." }-

Yeah, I did all that, deteled the registry and nod32 after. Reinstalled the whole thing and it still won't update to anything newer than version 2740 which is dated 2007-12-21 .....

[CoolShady]

-{ Quote: "Yeah, I did all that, deteled the registry and nod32 after. Reinstalled the whole thing and it still won't update to anything newer than version 2740 which is dated 2007-12-21 ....." }-
What operatiing system are you using?

[Nomegusta]

-{ Quote: "What operatiing system are you using?" }-

XP sp3

[ctrl]

^^ Yup when i try to update on my sp3 machine the database goes back to some v2967 or something. But updates nicely on my sp2 machine. I am using the trial version 3.0.669.0. Xp sp3 sucks. :P

[Nomegusta]

-{ Quote: "^^ Yup when i try to update on my sp3 machine the database goes back to some v2967 or something. But updates nicely on my sp2 machine. I am using the trial version 3.0.669.0. Xp sp3 sucks. :P" }-

What gives right!? :dry:

[ctrl]

^^ I am now quite happy after i shifted back to sp2, though i have sp3 installed on my desktop, its just for the sake of using up to date software and nothing else :)

[SmackyTheFrog]

-{ Quote: "What gives right!? :dry:" }-
You're just hitting on different update servers, some of which are working properly and some which are not. It has nothing to do with the service pack level.

[ctrl]

-{ Quote: "You're just hitting on different update servers, some of which are working properly and some which are not. It has nothing to do with the service pack level." }-
The problem is that the updates database goes back to 29xx in sp3 but not in sp2.

[Nomegusta]

-{ Quote: "The problem is that the updates database goes back to 29xx in sp3 but not in sp2." }-

So all in all, people who are with sp3 can't be properly protected with Nod32? That's phocked up.

[funkydude]

-{ Quote: "So all in all, people who are with sp3 can't be properly protected with Nod32? That's phocked up." }-

Read this.

-{ Quote: "You're just hitting on different update servers, some of which are working properly and some which are not. It has nothing to do with the service pack level." }-

[Nomegusta]

-{ Quote: "Read this." }-

How come this server doesn't work? How do I get a server that will get me a proper update?

[SmackyTheFrog]

-{ Quote: "How come this server doesn't work? How do I get a server that will get me a proper update?" }-
Hit update a few times. update.eset.com resolves to a whole bunch of addresses and it is luck of the draw if you get one that is screwing up or not.

[Nomegusta]

-{ Quote: "Hit update a few times. update.eset.com resolves to a whole bunch of addresses and it is luck of the draw if you get one that is screwing up or not." }-

I've been trying updating, something like, 10 times a day for the past 5...

[Brummelchen]

Is there actual a server issue present?
i cant get any update for v4 (v2 works)
signatures stuck at em002_32 at 40% (per cent)
and it seems to happen on all servers...

[thomas_sz]

Here the same behaviour.
Last success on 6/30/2009, database 4202.
Actually out is 4205...

[Brummelchen]

4206 was loaded this minute - and works, no fail.
I was updating from 4202 up to 4204 and got stuck.
4205 came properly and latest 4206 too.
I dont have any clue what happend except guessing 4205
was synced on eset servers while i tried to load 4204.

[thomas_sz]

Still here on 4202.
Folder Updfiles\temp contains
- em000_32.dat (48,601 bytes)
- em002_32.dat (19,443,168 bytes)
Clearing update cache has no effect.

[Brummelchen]

Try deleting the whole content of \Updfiles

Its like the button after F5 -> Updates [Empty Cache]

[thomas_sz]

Thank you, Brummelchen,

but deleting the whole content of \Updfiles didn't help.

Only de-installing and re-installing after rebooting persuaded EAV to load new virus databases.

Why EAV doesn't record details of download errors? Solving this errors could be easier.

[Thankful]

Unable to update to virus signature 4220.

[BFG]

Hello,

It's a large update and a load balancing issue. It's by design and not an error.

BFG

[Thankful]

-{ Quote: "Hello,

It's a large update and a load balancing issue. It's by design and not an error.

BFG" }-When can this paying customer expect to have protection against the latest threats? I've already been online an hour and a half today.

[BTIsaac]

-{ Quote: "When can this paying customer expect to have protection against the latest threats? I've already been online an hour and a half today." }-

I assume it will happen, when other paying customers, who have been on line before you and thus waited a lot more than you did, get it. Rule of thumb: first come, first served.

[Thankful]

-{ Quote: "I assume it will happen, when other paying customers, who have been on line before you and thus waited a lot more than you did, get it. Rule of thumb: first come, first served." }-This is unsatisfactory.
If this is the case, Eset should buy more servers.

[aerialrave]

My situation was, I have to un install nod32 due to a problem in my game.
but when I install it again, it says that I'm up to date by the virus signature database was 3832 what happen here? When I un-install it, I delete the Eset registry in regedit.

[Marcos]

-{ Quote: "It's a large update and a load balancing issue. It's by design and not an error." }-

Let me put this statement right. The thing is that due to big changes in the engine the updates have been temporarily paused and will be resumed in a couple of minutes.

[aerialrave]

^So, that was only temporary?

[Thankful]

-{ Quote: "Let me put this statement right. The thing is that due to big changes in the engine the updates have been temporarily paused and will be resumed in a couple of minutes." }-Thank you for clarifying this. Your response is very much appreciated.

[aerialrave]

@Marcos
When it will be back sir?

[siljaline]

Same issue here, I'm stuck @ update 4219 while http://www.eset.eu/podpora/aktualizacia-4220?lng=en should be available.

[aerialrave]

Stock at the old 3282,. :| I thought it will be fix after re-installing. But yeah, Fail. May we know if when will be the updates get fixed?

[Marcos]

If you are a registered user, you should be able to update now.

[Thankful]

-{ Quote: "If you are a registered user, you should be able to update now." }-Coming through now. Thanks.

[siljaline]

Cleared Update Cache, Successfully Updated to 4220.

[BTIsaac]

I hate to say this, but nothing here either.

[cocolucho]

The first server 4220 is updated with

u40.eset.com/eset_upd/

Luck

[BTIsaac]

Now it worked. It took several consecutive tries at updating manually. Well, at least it won't be skipped when the next update comes, then revert back a few months later.
But 11 MB?

[cocolucho]

- Version 3
11 mg

-Version 4
>15 mg

[Marcos]

Only the update for v2 is that large. If you update v3/v4 on a regular basis, the update size should be about 3 MB.

[CrunchieBite]

-{ Quote: "Only the update for v2 is that large. If you update v3/v4 on a regular basis, the update size should be about 3 MB." }-


Not sure if this is 'normal' but, on our mirror, I had to manually force an update 2 or 3 times before I could download 4220 (it kept saying there were no updates initially so I guess all the update servers aren't up to date yet). Once it started, it downloaded a ~ 1500kB file (sorry didn't get it's name) and then it went on to download a 15618kB file named em002_32_l0.nup.

When I forced a manual update on a client which was running v4 with defs 4219, it downloaded the full 15618kB file.

~CB

[siljaline]

-{ Quote: "The first server 4220 is updated with

u40.eset.com/eset_upd/

Luck" }-
I wouldn't subscribe to tweaking the update server settings in order to obtain one delayed update. Just some feedback.

[Danutak]

How do you update manually?
I have 3. XP pro and SP3
I am stacked on 4219 and it does not update the signature. It never happened before..
I tried at least 10 times after clearing the cache, nothing works.

Updated to 4220!
Thanks Esset

[Marcos]

-{ Quote: "I wouldn't subscribe to tweaking the update server settings in order to obtain one delayed update. Just some feedback." }-

Exactly. It was just that this update server was not much loaded when he tried to update from there, but this sothing that may change in seconds.

[traviscn]

selecting 89.202.149.36 from the server list worked for me using nod32 2.7 and XP SP3.

[siljaline]

-{ Quote: "selecting 89.202.149.36 from the server list worked for me using nod32 2.7 and XP SP3." }-
You don't want to tweak your update settings just to fetch one delayed update, is there an echo in here ?

[stratoc]

really don't have time to wade through all this. my update stopped working too, same as always, im up to date and all is fine :(

[stratoc]

still very down here...

[stratoc]

can anyone confirm if the servers are still down tried a manual update many times stuck with saturdays database, eset and vista telling everything's sweet and up to date, as always, which it clearly is not. i'm not trying a re-install because i'm tired of re-installing this program which i really love but you can only take so much :-X

[Thankful]

Just a suggestion, did you try clearing the update cache?

[stratoc]

first thing i did, eset support answered me (almost instantly) they are still 'load balancing'

[siljaline]

-{ Quote: "Just a suggestion, did you try clearing the update cache?" }-
This does work as it forces the update server to offer the full-tilt update.
I routinely do this. Not recommended for the faint of heart.

[siljaline]

http://www.dslreports.com/forum/r22661971-NOD32-Update-4221

[Brummelchen]

wooo - Updates v2+v4 took ~29mib together... (4119->4221)
(v4 needed a second trigger)

[aerialrave]

I'm using ESS 3.0.684 from eset site. And It's working now, Update to 4221. Thanks Eset. I will not change my antivirus into other products, Only Eset. ;)

[MrGSM]

I can't update my ESS 3.0 and ESS 4.0 in different PCs...
I still have 4219...

[dorgane]

you have trying clear cache?

[xEnvious]

Hello. My NOD32 v2.7 is also stuck at 4219. How do you clear update cache? Thanks!

[ronjor]

Click the tray icon, press f5 for advanced setup, look to the left and click update.

[siljaline]

http://kb.eset.com/esetkb/index?page=content&id=SOLN2134