Can't turn protection on.

[Carver]

I am using windows XP Home SP3 Raid 0. I installed Returnil late last night went to turn on the protection today and got an error message: df error 2002:2, Failure to control the service:The system cannot find the specified file. I looked in the Help file under Product Support/Troubleshooting Guide. I tried the repair option then I uninstalled the program then reinstalled Returnil I tried to change protedtion status by starting in salf mode and signing in as administrator first I un checked the disable protection in safe mode box, didn't work. What am I missing? Thank you.

[Coldmoon]

Hi Carver and welcome :)
What version and build are you using?

Mike

[Carver]

{QUOTE-> Hi Carver and welcome :)
What version and build are you using?

Mike <-QUOTE}
Perrsonal 2.0.0.5011

[Coldmoon]

Would you be willing to try the current 2.0.1 Beta?

[Carver]

{QUOTE-> Would you be willing to try the current 2.0.1 Beta? <-QUOTE}
Yes I will download it now and install and post back.

[Carver]

Sorry no.

[Coldmoon]

{QUOTE-> Sorry no. <-QUOTE}

No, you can'y try it or, no, it did not resolve the issue?

[Carver]

{QUOTE-> No, you can'y try it or, no, it did not resolve the issue? <-QUOTE}
{QUOTE-> Yes I will download it now and install and post back. <-QUOTE}
No , it did not resolve the issue.

[Coldmoon]

Did you recieve any errors during the install and/or repair?

[Carver]

{QUOTE-> Did you recieve any errors during the install and/or repair? <-QUOTE}
No errors during the install and/or the repair.

[Coldmoon]

Check your System Event log for any references to RVS and add a detailed description of your computer - thanks

[Carver]

Not a mention in the Event logs about RVS..strange.


Processor: AMD Athlon(tm) 2200+ 1800MHz
L1:128 kb
L2 CHASHE:256 kb
SOCKET A
Memory:1024 MB
Mainboard:ASUSTek Computer Inc A7V333
Monitor:SyncMaster 226BW(Anolog)
Video card:ATI RADEON ALL IN WONDER 8500 128 MB
Mode:1680x1050 with 32bit color depth
Mouse:Logitech HID-compliant Touch Pad Mouse
Keyboard:Logitech HID-compliant Keyboard
2 Western Digital 120 GIG ATA 100 WD1200JB 8MB Cashe 75CRAO Hard Drives
Floppy disk drive
Removeable Disk Drive:IOMEGA Zip 250
DVD/CD-Rom Drive:PLEXTOR CD-R premium
DVD/CD-Rom drive:PX-716AL
TOSHIBA DVD-Rom SD-M1612
BIOS Manufacturer:Award Software,Inc.
Date:07-25-2002
Version:ASUS 7AV333 ACPI BIOS Revision 1011
Size:256 KB
Sound Card:Creative Sound BlasterX-FI Elite Pro

Don't know what you are looking for.

[Coldmoon]

If you still have the original installation file you downloaded for the 2.0.1 Beta, open it and click the "Report" button, and then save the text file somewhere you can easily find (Desktop should be good).

Please use copy/paste to put the report in your reply.

If you don't have the installer just download a fresh copy...

[Carver]

I still had the installer.

[Coldmoon]

I have escallated this one to development and will get back to you as soon as possible.

Mike

[Carver]

{QUOTE-> I have escallated this one to development and will get back to you as soon as possible.

Mike <-QUOTE}
Thank you.

[Coldmoon]

Hi Carver,
Are you using Dynamic partitioning?

http://technet.microsoft.com/en-us/library/cc737048.aspx

[Carver]

{QUOTE-> Hi Carver,
Are you using Dynamic partitioning?

http://technet.microsoft.com/en-us/library/cc737048.aspx <-QUOTE}
I never tried it myself, although I do have a raid 0(spanned volume) I bought it that way from Falcon-north west. Remember I said I have two 120 gig western digital Hard Drives they make one big HD (so to speak). I don't want to change the configuration it would cause my software not to work right. Combine the fact that I never did it before and my lack of knowledge that equals computer disaster, I would have to say no to trying to change the configuration.

[Coldmoon]

{QUOTE-> I never tried it myself, although I do have a raid 0(spanned volume) I bought it that way from Falcon-north west. Remember I said I have two 120 gig western digital Hard Drives they make one big HD (so to speak). I don't want to change the configuration it would cause my software not to work right. Combine the fact that I never did it before and my lack of knowledge that equals computer disaster, I would have to say no to trying to change the configuration. <-QUOTE}

No worries, I was not asking you to change your configuration. The question was only to ask if you knew whether the disks were basic or dynamic. One thing you can do however is to provide some additional information for the dev team. To do this:

1) Click Start-> Run
2) Type msinfo32
3) Click the enter key
4) When the System Information window opens, click File
5) And then select the Export option

Save the file to your desktop and then attach the report as you did with the previous one.

Mike

[Carver]

{QUOTE-> No worries, I was not asking you to change your configuration. The question was only to ask if you knew whether the disks were basic or dynamic. One thing you can do however is to provide some additional information for the dev team. To do this:

1) Click Start-> Run
2) Type msinfo32
3) Click the enter key
4) When the System Information window opens, click File
5) And then select the Export option

Save the file to your desktop and then attach the report as you did with the previous one.

Mike <-QUOTE}
Run Box/msinfo32 all I get is "Help and Support Center" the old System information has been replaced with this blue thing. No file menu, just a search for help topic. tried "System info" get the "Help and Suport Center" again :dry:

[ronjor]

One post removed as a Returnil moderator is currently assisting this user.

[Coldmoon]

{QUOTE-> Run Box/msinfo32 all I get is "Help and Support Center" the old System information has been replaced with this blue thing. No file menu, just a search for help topic. tried "System info" get the "Help and Suport Center" again :dry: <-QUOTE}

No problem. We think we have identified the issue and will be including a fix as soon as possible prior to final release of 2.0.1

Mike