Odd Graphical Occurrence

[Capp]

On 12/8, my system was hit with a variant of the Autorun.ABH worm. NOD32 didn't catch it, but then again, I uploaded the file to Jottie and Virusscan and nobody caught it. Strange thing is, after it hit my system, NOD started catching files and deleting them, per my settings.

My system is clean, no biggie now. But, the problem is, ever since that happened, the GUI has been messed up with NOD.

Today, I uninstalled completely and downloaded the newest version (3.0.684.0) and rebooted my system. I deleted the Eset folder, cleared my cache and temp files, but it still looks the same. I can still navigate and everything is working ok, but I just can't it to look right. Check the screenshot attached.

Any ideas?

[SmackyTheFrog]

I've had similar issues for at least the last 5 minor versions. It seems to crop up most often during a scan will detailed logging, but it doesn't appear to hinder any functionality since you can mouse over and things re-render.

Maybe post your OS, video card, and driver version to see if there is some kind of pattern?

[Capp]

OS: Windows XP Pro SP2
Video Card: ATI Radeon Xpress 1100
Driver: 8.302.0.0 (10/3/06)


But, I've had NOD on this system since it was first added to the network some 2 1/2 years ago and I've never had it do any kind of graphic glitch. It happened within 5 minutes of getting the infected files. I heard my internal speaking bleap, so I opened up NOD to see what was going on and the graphics were like they are in the screenshot, and the threat log was showing the new files being deleted.

Also, moving the mouse over the areas don't display or change anything. to get to the advanced setup, I have to press F5.

[ASpace]

According to the AMD/ATI site , there is newer version for the drivers dated 2008
http://ati.amd.com/support/driver.HTML

Try updating the ATI driver , followed by reinstall of EAV.

[Capp]

Here's what I tried:

Uninstalled EAV
Deleted Eset Folder
Cleared Temp/Cache
Cleaned Registry
Rebooted
Updated Video Driver
Rebooted
Reinstalled EAV
Rebooted

Graphical problem still persists.

As I originally mentioned, I have never, ever had a graphics problem with EAV nor NOD32 on any of my systems until this occurrence and it only started after I got hit by the worm.

It's just weird. Thanks for all your help

[agoretsky]

Hello,

During the uninstallation of ESET NOD32 Antivirus, did you remove the C:\WINDOWS\inf\infcache.1 file from your system?

Regards,

Aryeh Goretsky

[Capp]

I did not Aryeh.

I shall try again and remove that file as well.

I can't blast out the entire c:\program files\eset folder because I also have the RAC on this machine and don't want to get rid of it, so I had to just delete the necessary subfolders.

[RuyLopez]

Same graphical problem here with v3.0.684.

Windows XP Pro SP2
NVIDIA graphics card

[Capp]

{QUOTE-> Hello,

During the uninstallation of ESET NOD32 Antivirus, did you remove the C:\WINDOWS\inf\infcache.1 file from your system?

Regards,

Aryeh Goretsky <-QUOTE}

Ok, I finally had a chance to try all this again. Here's what I attempted:

Uninstalled ESET NOD32
Deleted c:\program files\Eset\Eset nod32 antivirus folder
Deleted c:\program files\Eset\cache contents
Deleted all Temp and %temp% files
Deleted c:\windows\inf\infcache.1 file
Rebooted
Reinstalled 3.0.684
Rebooted

Same problem.

Any other suggestions?

[edwin3333]

Similar problem on two multi homed Dell W2003 EE servers with ATI ES1000 Video cards. These are not clones/ghosts but each fresh installs.

Not only was the GUI messed up, but the software would quit talking to the RA server and quit updating. A reboot fixed it for 3-7 days.

A removal and reinstall did not fix it. I switched to Norton ESS on these and the problems actually continue and plague that product. In my case I think the problem is bad drivers from Dell. But I am not sure. Until newer drivers are released, again, I'm stuck rebooting. I've been keeping up on firmware and driver updates for many months. Things get better, but not solved.

Sample screen shot;
205867