betasupport email

[ASpace]

Since yesterday I have sent 7 emails to betasupport@eset.sk with questions/bug reports . A year ago when v3 was in beta I got replies to almost all emails with answers , further questions , confirmation/denials about bugs . Nobody from ESET have replied for a whole day ... What is going on ?

Will this email work or we are supposed to post bugs/ask questions only here ? What is the official procedure this to report bugs to you and to get replies to at least most bug reports.

[s4u]

They are probably too busy or the mailadress isn't being read yet

[NOD32 user]

{QUOTE-> ... What is the official procedure this to report bugs to you and to get replies to at least most bug reports. <-QUOTE}
Not sure about expected response times but I would think this is the official answer:
{QUOTE-> If you have any comments, questions or suggestions concerning the new EAV 4 beta, please post them to this thread. If you want to report an issue, create a separate thread where we can discuss it further and email issue details to betasupport[at]eset.sk as well. <-QUOTE}

I would suggest that when the email is sent it would be worth including the link to your thread as per normal.

HTH

Cheers :)

[ASpace]

{QUOTE-> I would suggest that when the email is sent it would be worth including the link to your thread as per normal. <-QUOTE}

Thanks ! But I am not having a thread here for all the issues that might occur . Just sending them potential bugs , nobody replies . Hope the Beta team hasn't become like the Virus lab (which doesn't respond to submissions).