Introducing, The New Prevx Edge.

[Mosqu]

-{ Quote: "My prevx edge evaluation runs a scan at bootup every time, even though in the Scan Scheduler settings I un-checked "Scan automatically after bootup" and also un-checked "If my computer is not powered on at the scheduled time, scan at the next bootup". When this did not work, I then un-checked "Enable scheduled scans", so that no scans should run at all. It still scans at bootup. I have enough things happening when the computer turns on, I don't need a scan right then. Any idea why? I'm thinking of buying a license, since the pgm seems to run nice and light, I just don't want this constantly happening." }-
The self-protection of Edge can cause this behavior, if other security-apps try to self-protect themselves, too. Under Windows this specific self-protection method is available for only one security app (AFAIK). Disabling self-protection could help.

[PrevxHelp]

-{ Quote: "The self-protection of Edge can cause this behavior, if other security-apps try to self-protect themselves, too. Under Windows this specific self-protection method is available for only one security app (AFAIK). Disabling self-protection could help." }-

:thumb: Exactly ;D

[paniccom]

Yes to all: Self Protection is enabled. The scan says "Protective Scan Initiated". And I would love a a link to the test version.:) Thanks for responding so quickly. Now I wonder what program is modifying the system at bootup? I have Mamutu trial installed, and Use Comodo Firewall and NOD32.

[PrevxHelp]

-{ Quote: "Yes to all: Self Protection is enabled. The scan says "Protective Scan Initiated". And I would love a a link to the test version.:) Thanks for responding so quickly. Now I wonder what program is modifying the system at bootup? I have Mamutu trial installed, and Use Comodo Firewall and NOD32." }-

I'd imagine it is either any of those three or all of those three ;D I'll PM you a link and let me know if it fares any better for you :)

[BJStone]

Here on my machine it is still resulting in a delay during booting the system.
All settings in Edge regarding auto scan and auto update and self protection are disabled now, still a delay. FWIW: it starts as last in the row and then the delay. I don't like that.

How's the coming version regarding that issue Joe? Any better?

[PrevxHelp]

-{ Quote: "Here on my machine it is still resulting in a delay during booting the system.
All settings in Edge regarding auto scan and auto update and self protection are disabled now, still a delay. FWIW: it starts as last in the row and then the delay. I don't like that.

How's the coming version regarding that issue Joe? Any better?" }-

Not sure what you mean by "last in the row" as our protection driver loads very early in the bootup process but I'll send you a link to a new version to see how this fares :)

[paniccom]

OK, I downloaded the beta version (3.0.0.234). Installing it was odd, since it didn't do a usual install routine, it just opened up the configuration window. I restarted, and no scan ran at bootup, then when I dug around in the settings, I noticed that self-protection was no longer activated. I assumed that the update had simply chosen this as the default, and that once I activated self-protection again I would get the bootup scans. Thankfully, that wasn't the case--the bootup scans are gone.;D Oh, BTW, since I couldn't find any "about" link to see what version I was running and there is no indication in Windows add/remove programs of the version, I wasn't sure if I actually updated at first. It took awhile (and some squinting) to see the version number at the lower right corner of the configuration screen. Please, some consideration for us users that are getting up there a bit in age!:-\ Thanks again for info and update.

[PrevxHelp]

-{ Quote: "OK, I downloaded the beta version (3.0.0.234). Installing it was odd, since it didn't do a usual install routine, it just opened up the configuration window. I restarted, and no scan ran at bootup, then when I dug around in the settings, I noticed that self-protection was no longer activated. I assumed that the update had simply chosen this as the default, and that once I activated self-protection again I would get the bootup scans. Thankfully, that wasn't the case--the bootup scans are gone.;D Oh, BTW, since I couldn't find any "about" link to see what version I was running and there is no indication in Windows add/remove programs of the version, I wasn't sure if I actually updated at first. It took awhile (and some squinting) to see the version number at the lower right corner of the configuration screen. Please, some consideration for us users that are getting up there a bit in age!:-\ Thanks again for info and update." }-

Hello,
You wouldn't see an install routine as v234 would just update over v199 automatically (and silently). Good to hear that the on-bootup scan is gone :) The version is just shown only in the bottom right corner - I agree that it is not the most visible of places for less-than-perfect eyesight ;D

Please let me know if you run into any problems with this version - it should be ready for wider public consumption within the next week or two and we will start distributing it then :)

[BJStone]

Did an uninstall, reboot and install of the .234 version. After that the system was completely unresponsive, even after a couple of reboots. I had to restore an image to get back on track.

-{ Quote: "You wouldn't see an install routine as v234 would just update over v199 automatically (and silently)." }-

I'll try that next and see what gives.

[PrevxHelp]

-{ Quote: "Did an uninstall, reboot and install of the .234 version. After that the system was completely unresponsive, even after a couple of reboots. I had to restore an image to get back on track.



I'll try that next and see what gives." }-

Could you let me know what other security software/OS you're using? We haven't experienced any issues like this at all but are definitely interested in solving them before we release this next version.

[sded]

Could the avast! self protection be related to the issues I am having trying to run .199 with the OA3/Avast! combination? Thanks; Ed.

[PrevxHelp]

-{ Quote: "Could the avast! self protection be related to the issues I am having trying to run .199 with the OA3/Avast! combination? Thanks; Ed." }-

This is definitely a possibility. With the way that Windows is designed, trying to load multiple self protection modules in the same operating system could cause instability. We've been working on a new technique which will improve compatibility but if you have experienced issues using multiple AVs with self protection on and Edge with self protection on as well, we recommend that you at least disable Edge's self protection to regain stability.

[sded]

Thanks; I'll play with it again on your next release. :)

[capatt]

Hello
I was having the same problem with the boot scans. I had unchecked everything related to scheduled scans, AND unchecked self protection. I have no other security software loading.
What's more, it causes all sorts of errors in the Event Log when the computer boots. Here they are, in order:

Event 7011, WZCSVC, Timeout waiting for a transaction response
Event 7011, ShellHWDetection, Timeout waiting for a transaction response
Event 7011, SharedAccess, Timeout waiting for a transaction response
Event 7011, SharedAccess, Timeout waiting for a transaction response (again)
Event 7011, WZCSVC, Timeout waiting for a transaction response (again)
Event 7011, SharedAccess, Timeout waiting for a transaction response (again)
Event 32003, The Network Address Translator (NAT) was unable to request an operation of the kernel-mode translation module. Etc

This occurs when I have the CSIScanner Service set to Automatic. I've been able to repeatedly duplicate that the errors above are caused by Edge. It delays by 4 - 5 minutes the amount of time it takes to establish a wireless internet connection. I've uninstalled and reinstalled Edge several times. Seeing that several of the errors pertain to the Windows Firewall I have uninstalled and reinstalled it, set it to default settings, verified correction operation according to a MS KB article on troubleshooting the firewall, etc.

The only way to avoid the errors are to manually start the CSIScanner service after the normal boot process completes. Then, it runs just fine.

It looks like Edge does indeed load very early in the boot process, causing delays in the proper start of several other services. This is true whether self protection is enabled or not.

I'm running XP Home SP3 on a EEE PC 901, booting from a 32GB Runcore SSD. Boot is fast (< 1 min) without Edge, very slow with Edge. No other security software.

Thanks

[paniccom]

-{ Quote: "Did an uninstall, reboot and install of the .234 version. After that the system was completely unresponsive, even after a couple of reboots. I had to restore an image to get back on track.



I'll try that next and see what gives." }-

I had originally installed the beta on top of the regular version and had no problems. After seeing your post, I uninstalled prevx completely, then installed .234 from scratch, as you did. Still no problems.

[PrevxHelp]

-{ Quote: "Hello
I was having the same problem with the boot scans. I had unchecked everything related to scheduled scans, AND unchecked self protection. I have no other security software loading." }-

Hello,
I've PM'd you a link to the beta version - if you could try that out and let me know if it works better for you when set to automatic, that would be great ;D

[BJStone]

-{ Quote: "Could you let me know what other security software/OS you're using? We haven't experienced any issues like this at all but are definitely interested in solving them before we release this next version." }-

OS: Win XP Pro SP3 fully updated, using router/NAT/SPI
Avira AntiVir Premium
Norton Antibot
Online Armor free (2.1.0.131)
besides the above and PrevX Edge nothing else in realtime.

The 'install on top over the old version' BTW went silk as smooth, no problem.
The problem afterwards - even after a reboot for good measure' was with OA, complained about the new version and only allowed me to either allow or block, but no button to check for subsequent boots.

What I did was clean up OA, rebooted and that took care of it, no more problems.

[BJStone]

-{ Quote: "I had originally installed the beta on top of the regular version and had no problems. After seeing your post, I uninstalled prevx completely, then installed .234 from scratch, as you did. Still no problems." }-
I think I see what the problem was in my case... didn't shut off Online Armor, I think that is the culprit which disturbed the install process. I have seen this a couple of other times with OA: afterwards, when uninstalling, shuttings down OA and then reinstalling the program it works smooth without problems.

So I think this was a self inflicted problem on my part.:thumbd:

[PrevxHelp]

-{ Quote: "I think I see what the problem was in my case... didn't shut off Online Armor, I think that is the culprit which disturbed the install process. I have seen this a couple of other times with OA: afterwards, when uninstalling, shuttings down OA and then reinstalling the program it works smooth without problems.

So I think this was a self inflicted problem on my part.:thumbd:" }-

This is very good to know - I'll be sure to make a note of this for the future so we can direct other users to the correct solution :)

It is generally recommended that you disable other AVs when installing Edge and that you disable Edge when installing other AVs. The changes made to the system occur at such a low level and do tend to look quite suspicious so disabling everything should help alleviate conflicts :)

[capatt]

Regarding my earlier post, Prevx support contacted me almost immediately and provided the beta. Thanks for the very quick response! This is why I stick with Prevx.
I installed the beta with default settings and experienced absolutely no problems through two complete boot cycles. Then I enabled self-protection and still no more problems through another two boot cycles. So far so good. Also, I noticed memory usage is far lighter. Impressive.

I saw their latest blog posting about their track record with conficker. It's worth reading:
http://www.prevx.com/blog.asp

Thank you!

[ParaNodes]

Prevx folks,

This is getting annoying.I'm getting you are infected emails every time prevx scans,yet scan results show secure.
Logging on to my prevx console is hit/miss, clicking on links in the console is hit/miss.
Email say's select Alerts to modify,there is no clickable Alerts.
Console now say's URGENT WARNING, Your sms credits have been used, you must add more sms credits, WHERE, HOW.

Edit: Finally able to get to the manage tab, I see you want money for sms credits ?.* NOT* a chance. PE is about to get yanked.

[PrevxHelp]

-{ Quote: "Prevx folks,

This is getting annoying.I'm getting you are infected emails every time prevx scans,yet scan results show secure.
Logging on to my prevx console is hit/miss, clicking on links in the console is hit/miss.
Email say's select Alerts to modify,there is no clickable Alerts.
Console now say's URGENT WARNING, Your sms credits have been used, you must add more sms credits, WHERE, HOW.

Edit: Finally able to get to the manage tab, I see you want money for sms credits ?.* NOT* a chance. PE is about to get yanked." }-

Hello,
We are constantly working on improving MyPrevx. If you could PM me your license key, this would be very helpful in diagnosing the problem.

[denniz]

I have a problem, I just reinstalled my whole computer, and now Prevx Edge says that my license can only be used on 1 computer... pretty weird because this is the same (and only) computer I used Prevx Edge on as before.

I really hope I don't have to request a new license key every time I reinstall my computer... because that would really suck.

[PrevxHelp]

-{ Quote: "I have a problem, I just reinstalled my whole computer, and now Prevx Edge says that my license can only be used on 1 computer... pretty weird because this is the same (and only) computer I used Prevx Edge on as before.

I really hope I don't have to request a new license key every time I reinstall my computer... because that would really suck." }-

Our licensing is locked down to a single Windows installation so yes, you will have to request a reset every time (but we've generally lenient towards this so either PM me your license or send in a support message and we'll get it fixed for you :))

[denniz]

-{ Quote: "Our licensing is locked down to a single Windows installation so yes, you will have to request a reset every time (but we've generally lenient towards this so either PM me your license or send in a support message and we'll get it fixed for you :))
" }-

Oke, but suppose I reinstall my computer 4 times in a year, I presume that won't be a problem?

[PrevxHelp]

-{ Quote: "Oke, but suppose I reinstall my computer 4 times in a year, I presume that won't be a problem?" }-

Not a problem at all :)

[simmikie]

hey Joe i am still experiencing post-Clean-Up Scan crashes with ver. 200. is there a chance ver. 234 would cure this old and now tedious bug?

other than clearing some minor unctionality issues, what else, when officially released, will .234 bring to the table? taming false positives? stronger detections? features?


Mike

[denniz]

-{ Quote: "Not a problem at all :)" }-

Cool, then I can live with that.. :P

I received the new license and it's working like a charm! :)

Thx for the quick service, excellent! 8)

[paniccom]

-{ Quote: "Prevx folks,

This is getting annoying.I'm getting you are infected emails every time prevx scans,yet scan results show secure.
Logging on to my prevx console is hit/miss, clicking on links in the console is hit/miss.
Email say's select Alerts to modify,there is no clickable Alerts.
Console now say's URGENT WARNING, Your sms credits have been used, you must add more sms credits, WHERE, HOW.

Edit: Finally able to get to the manage tab, I see you want money for sms credits ?.* NOT* a chance. PE is about to get yanked." }-

What are these sms credits? What's sms? Is this part of prevx edge? Don't we just buy a license and that's it as far as payments go?

[ctrlaltdelete]

-{ Quote: "What are these sms credits? What's sms? Is this part of prevx edge? Don't we just buy a license and that's it as far as payments go?" }-

panicomm, SMS is Short Message Service. If you use Prevx Edge/CSI in your company and would like to know immediately when an infection is found on one of the machines, you can enable the e-mail Alerts and/or SMS Alerts through my.prevx.com where (i quote) "You will be able to manage your licenses, view infected machines and infections in your licensed network, setup alerts, and more..."

You will have to create an account first and if you want to receive SMS Alerts you have to fill in your phone number and choose your settings etc.


So, no worries. They're not going to charge you for that.

[PrevxHelp]

-{ Quote: "hey Joe i am still experiencing post-Clean-Up Scan crashes with ver. 200. is there a chance ver. 234 would cure this old and now tedious bug?

other than clearing some minor unctionality issues, what else, when officially released, will .234 bring to the table? taming false positives? stronger detections? features?
Mike" }-

I think v234 has a good chance of fixing your issues - we have fixed a great deal of bugs, improved compatibility very significantly with other AVs, cut RAM usage by ~70%, added some new technology behind-the-scenes in the scanner, improved cleanup to reduce the number of reboots required to fully clean the system, added some extra reporting of components of threats into the GUI, made some minor GUI changes (i.e. synchronizing the Edge icon with the tray icon), reorganized our drivers to fix your issue on bootup, fixed some problems creating the tray icon at the right time, fixed compatibility issues with self protection and problems causing it to fire a scan on bootup, and we are now fully 64bit compatible (not in the build on the standard beta download, but if you want a 64bit beta build, let me know :)).

Overall, there have been 350+ improvements over v199 and we aren't slowing down ;D

[alley]

-{ Quote: "I have a problem, I just reinstalled my whole computer, and now Prevx Edge says that my license can only be used on 1 computer... pretty weird because this is the same (and only) computer I used Prevx Edge on as before.

I really hope I don't have to request a new license key every time I reinstall my computer... because that would really suck." }-

Would it be possible to implement an option to deactivate the software on the current computer so that the license can be used on a new computer?

[PrevxHelp]

-{ Quote: "Would it be possible to implement an option to deactivate the software on the current computer so that the license can be used on a new computer?" }-

We have some limited functionality of this implemented in MyPrevx, however it is restricted as a user could just clean up their computer and then move their license to another and clean that one up and then move it to another, etc. and we'd only ever have one actual paid user ;D

[Hirtzy]

-{ Quote: "Overall, there have been 350+ improvements over v199 and we aren't slowing down ;D" }-

Is there any chance for us users to be able to see a change log of the different Edge versions? If one does exist I can't find it.

[PrevxHelp]

-{ Quote: "Is there any chance for us users to be able to see a change log of the different Edge versions? If one does exist I can't find it." }-

We don't have a changelog available publicly but we are going to add one soon.

My above summary covers most of everything, the rest isn't quite as interesting ;D

[Hirtzy]

-{ Quote: "We don't have a changelog available publicly but we are going to add one soon." }-

Thanks for the quick response Joe! Just looking at your summery again, a 70% reduction in RAM use is incredible considering how light the product is on RAM already. It's like you have re-coded the whole program from scratch! lol.

Keep up the good work guys because Prevx is starting to make the "in the cloud" hype a reality with every improvement to the product!

[PrevxHelp]

-{ Quote: "Thanks for the quick response Joe! Just looking at your summery again, a 70% reduction in RAM use is incredible considering how light the product is on RAM already. It's like you have re-coded the whole program from scratch! lol.

Keep up the good work guys because Prevx is starting to make the "in the cloud" hype a reality with every improvement to the product!" }-

Thanks ;D We didn't quite rewrite the WHOLE thing... but over the last two months we did come up with some better ways of working through the challenges of analyzing so many pieces of data at once :)

This next version doesn't integrate any real new features but those will be rolled out soon after :) We wanted to slim everything down as much as possible before moving forward (hence the delay in getting the x64 version out - we had to finish our improvements THEN we could concentrate on further compatibility :))

(Also: We also are just about to roll out a new update behind-the-scenes in the database which should dramatically reduce false positives :))

[Mosqu]

reduced resource usage...

Prevx, could you PLEASE develop a new operating system?!? ;D It should run extremly well...

[PrevxHelp]

-{ Quote: "reduced resource usage...

Prevx, could you PLEASE develop a new operating system?!? ;D It should run extremly well..." }-

;D ;D We've thought about it ... the driver support is the main issue tho :'(

Windows 7 is looking pretty nice so far tho :) (tho it isn't hard to improve upon Vista's memory usage ;D)

[BJStone]

-{ Quote: "
(Also: We also are just about to roll out a new update behind-the-scenes in the database which should dramatically reduce false positives :))" }-

:argh: Uhm ... which false positives? Haven't seen any.:thumb:

[paniccom]

-{ Quote: "panicomm, SMS is Short Message Service. If you use Prevx Edge/CSI in your company and would like to know immediately when an infection is found on one of the machines, you can enable the e-mail Alerts and/or SMS Alerts through my.prevx.com where (i quote) "You will be able to manage your licenses, view infected machines and infections in your licensed network, setup alerts, and more..."

You will have to create an account first and if you want to receive SMS Alerts you have to fill in your phone number and choose your settings etc.


So, no worries. They're not going to charge you for that." }-
Much obliged, ctrlaltdelete. It gets a bit expensive buying all these security pgms for four home computers so additional charges had me nervous.:doubt:

[PrevxHelp]

-{ Quote: "Much obliged, ctrlaltdelete. It gets a bit expensive buying all these security pgms for four home computers so additional charges had me nervous.:doubt:" }-

Yes, don't worry ;D We don't have any hidden fees or automatic recurring charges - SMS alerts are just something which a lot of people find useful, especially if they're managing a lot of PCs :)

[sded]

FYI, the beta version .234 appears to have resolved the issues I had with .199 under Vista with the Online Armor beta and Avast!. Have only been running a few hours, but have tried reboots and sleep recovery along with most other activities with no problems. Peak CPU during scan also seems to be managed more effectively. Will continue to test and report if anything significant. Thanks; Ed. :)

[GES/POR]

-{ Quote: "we are now fully 64bit compatible (not in the build on the standard beta download, but if you want a 64bit beta build, let me know :))." }-

Yes please!!! Any pointers making it a succes?

-Deinstall Prevx 2, Reboot (--- Is there a special removal tool to remove all reg entries,etc.? If not would Total Uninstaller be a good idea? Reboot
- Run Ccleaner
Reboot
- Turn off all security software before installement
Reboot

[PrevxHelp]

-{ Quote: "Yes please!!! Any pointers making it a succes?

-Deinstall Prevx 2, Reboot (--- Is there a special removal tool to remove all reg entries,etc.? If not would Total Uninstaller be a good idea? Reboot
- Run Ccleaner
Reboot
- Turn off all security software before installement
Reboot" }-

That process will work well - you can remove Prevx2 entirely using our removal tool as well: http://info.prevx.com/removaltool.asp

PM coming with a link to the beta ;D

[GES/POR]

-{ Quote: "Also, if interested, you can upgrade from Prevx2 to Edge for free :)" }-

-{ Quote: "License Swap
Swap your Prevx2.0 key for a Prevx Edge key

Enter your Prevx 2.0 License Key in the box below - and if it had been purchased before the Prevx EDGE launch on the 13th November 2008, and it is still valid, we will exchange the remaining duration for a Prevx Edge Key!

This key had been purchased after the Edge Launch on November 13th 2008, we are unable to swap it" }-

I bought the key long before the Edge launch, i renewed after Edge was launched since recently because my license had ended around january, what now?

[PrevxHelp]

-{ Quote: "I bought the key long before the Edge launch, i renewed after Edge was launched since recently because my license had ended around january, what now?" }-

PM me your license and I'll get it sorted for you :)

[FloorMatt]

-{ Quote: "we are now fully 64bit compatible (not in the build on the standard beta download, but if you want a 64bit beta build, let me know :))." }-
This is great news! I would love to try this out, if it is possible.

[jmonge]

-{ Quote: "This is great news! I would love to try this out, if it is possible." }-hey mat try this one for detention and removal and let's know:thumb:
note:use the most recent malwares:)

[PrevxHelp]

-{ Quote: "hey mat try this one for detention and removal and let's know:thumb:
note:use the most recent malwares:)" }-

FWIW this is a beta update and shouldn't be used in direct comparisons. We have some features disabled in this beta update which will affect detection and will enable them as soon as we have finished thoroughly testing them :)

[Serevinus]

Any idea how long until a non beta Vista 64 bit release? I know you are probably fed up with people asking for ETAs...
I dont really like using beta software on my main computer (which may be the only reason why I am on only person I know that runs Vista with no problems)

[PrevxHelp]

-{ Quote: "Any idea how long until a non beta Vista 64 bit release? I know you are probably fed up with people asking for ETAs...
I dont really like using beta software on my main computer (which may be the only reason why I am on only person I know that runs Vista with no problems)" }-

Very reasonable question :) We're currently shooting for an official release for x64 in about two weeks, but it is definitely still in the beta phase as well as the next update for 32bit and it will remain there until we finish our internal testing.

[Tarnak]

I came across this yesterday and decided to give it a try!--- "ISeeYouXP" - http://forum.avast.com/index.php?topic=36828.0

However, a just completed scan shows what I believe to be FP's ;) - see screenshot

P.S. Whilst running ISeeYouXP scan, PrevxEdge did show warnings such as Block Always, Trust Once etc.

[PrevxHelp]

-{ Quote: "I came across this yesterday and decided to give it a try!--- "ISeeYouXP" - http://forum.avast.com/index.php?topic=36828.0

However, a just completed scan shows what I believe to be FP's ;) - see screenshot

P.S. Whilst running ISeeYouXP scan, PrevxEdge did show warnings such as Block Always, Trust Once etc." }-

False positives corrected :) Thank you for your report!

FWIW, we just released an update to the beta - 237 - which has better logging of cleanup, a few minor bug fixes, a few minor improvements (like detecting Windows 7 as Windows 7), improved rootkit detection, some minor GUI textual changes, and improved cleanup over certain types of threats (namely threats that modify system registry keys).

[BG]

Just updated to 237 using internal updater (64bit version). I must say this is a very light smooth running app. And get along with NIS2009 nicely. :)

[GES/POR]

-{ Quote: "False positives corrected :) Thank you for your report!

FWIW, we just released an update to the beta - 237 - which has better logging of cleanup, a few minor bug fixes, a few minor improvements (like detecting Windows 7 as Windows 7), improved rootkit detection, some minor GUI textual changes, and improved cleanup over certain types of threats (namely threats that modify system registry keys)." }-

So soon allready, mucho thankos :argh:

[GES/POR]

-{ Quote: "PM me your license and I'll get it sorted for you :)" }-

I pm'd you yesterday so whats up?

[PrevxHelp]

-{ Quote: "I pm'd you yesterday so whats up?" }-

I must have not hit send ;D I made you a new license and then never sent it off!!!

[BrendanAdams]

Apparently there are compatibility issues with Outpost Security Suite. I've just tried Prevx Edge for the first time, and the realtime scanner kept shutting down and starting again (every 10 seconds). Of course I could disable Outpost's realtime protection, but I just don't want, lol.

I might try a future version of Prevx, if that issue is settled.

[Michael127]

Anyone know where I can get the beta from?

[PrevxHelp]

-{ Quote: "Anyone know where I can get the beta from?" }-

I'll send you a PM with it :)

[PrevxHelp]

-{ Quote: "Apparently there are compatibility issues with Outpost Security Suite. I've just tried Prevx Edge for the first time, and the realtime scanner kept shutting down and starting again (every 10 seconds). Of course I could disable Outpost's realtime protection, but I just don't want, lol.

I might try a future version of Prevx, if that issue is settled." }-

Hello,
If you don't mind, I've PM'd you a link to the new beta version of Edge which should work better against Outpost. If not, please let me know and we'll look at it deeper.

[Michael127]

-{ Quote: "I'll send you a PM with it :)" }-

Great thanks for your help.

[GES/POR]

Some suggestions, - after doing a manual scan a popup window containing the scanreport would be a +

-Direct Notification of program update when user has chosen not to auto update would be really helpfull

-when hovering above the trayicon, appname and security status is displayed <--- Incluse programversionnumber inbetween please

-add option in the configcenter to be notified of beta releases

-bring up the advanced scan options in the scan function of the tray,rightclick functions, also set that scan @deepscan since its blazing fast anyway n quickscan is allready set to scan after each reboot

-add a gamemode

-add a history tab wich displays events: update,detection,scans

-Like in Px2 make the progress scanbar at each quickscan transparant

-in the scanprogress bar list the name of the type of scan thats running

-List on PX website wich contains all compatible and incompatible security software like Zemana does

Question: wheres the selfprotection option?

[BrendanAdams]

-{ Quote: "Hello,
If you don't mind, I've PM'd you a link to the new beta version of Edge which should work better against Outpost. If not, please let me know and we'll look at it deeper." }-
It seems to be working fine now. Could that be because I unticked the self-protection option ? Anyway, i'll keep it and see how it works during the next few days.

[Fuzzfas]

I just stumbled upon this video on youtube, i thought it would be interesting, because seems it was done recently. (Don't shoot the messenger!).

http://youtube.com/watch?v=kI-ouSutFlI

[jlo]

A rather excellent review here http://uk.youtube.com/watch?v=AAx6Y2MW_uA&feature=channel_page

Well done Prevx!

Jlo

[PrevxHelp]

-{ Quote: "A rather excellent review here http://uk.youtube.com/watch?v=AAx6Y2MW_uA&feature=channel_page

Well done Prevx!

Jlo" }-

That is one of the most comprehensive reviews I've ever seen :) Very cool!

[PrevxHelp]

-{ Quote: "Some suggestions" }-

Hello,
You have some good suggestions - I'll forward them on and comment on a few :)

We aren't planning on adding a game mode at all because Edge is light enough to run alongside any game in the standard settings.

Also, we are currently unaware of any real incompatibilities between other security software. One of our main goals in developing Edge has been to keep it compatible with other software so if we do end up being incompatible with something, we'll just fix it rather than show a list on the website ;D

You can enable self protection in Basic Configuration > Enable Self Protection.

Some of your suggestions are on their way to being implemented now, some won't make the next release but we will definitely keep them in mind for further down the road! :)

Thanks again for the input ;D

[PrevxHelp]

-{ Quote: "It seems to be working fine now. Could that be because I unticked the self-protection option ? Anyway, i'll keep it and see how it works during the next few days." }-

If anything could be incompatible with Outpost, I would err on the side of it being self protection so it would probably be best to leave self protection disabled if it works fine for you now :)

[BrendanAdams]

Actually I enabled it afterwards and it still works great, so I guess the beta version is what made a difference.

[Saraceno]

-{ Quote: "I just stumbled upon this video on youtube, i thought it would be interesting, because seems it was done recently. (Don't shoot the messenger!).

http://youtube.com/watch?v=kI-ouSutFlI" }-

The best part is how easy it is to use, and instead of several alerts being thrown up, only one warning for the user to read for each blocked infection.

Great review. :thumb:

[paniccom]

I used updater to get beta to v.237. My NOD32 alerted me that a trojan was downloading or something to that effect, and prevented the update. Up to now there have been no conflicts between Prevx edge and Mamutu, NOD32, and Comodo Firewall. Yes, I afterwards disabled AV and did the update OK, but should that have happened? Does Eset/NOD32 have to make allowances on their end so your updater doesn't show up as a trojan, or is that something Prevx has to take care of?

[PrevxHelp]

-{ Quote: "I used updater to get beta to v.237. My NOD32 alerted me that a trojan was downloading or something to that effect, and prevented the update. Up to now there have been no conflicts between Prevx edge and Mamutu, NOD32, and Comodo Firewall. Yes, I afterwards disabled AV and did the update OK, but should that have happened? Does Eset/NOD32 have to make allowances on their end so your updater doesn't show up as a trojan, or is that something Prevx has to take care of?" }-

NOD32 tends to produce false positives on CSI/Edge. Once we release an official release to our entire customer base they whitelist us but before that they tend to continue to generate false positives (this is one of the reasons why we release an update to new users first before we push it out to all existing users).

[trjam]

-{ Quote: "That is one of the most comprehensive reviews I've ever seen :) Very cool!" }-
Kudos to Prevx.:thumb:

[denis]

Can i have a link to the new beta? thanks:)

[rolarocka]

Me too :)

[Dark Star 72]

-{ Quote: "A rather excellent review here http://uk.youtube.com/watch?v=AAx6Y2MW_uA&feature=channel_page

Well done Prevx!

Jlo" }-

Very nice:thumb:
I wonder how many people noticed among the alternative video clips listed down the right hand side of that page that there is an interview with Marco Giuliani (Eraser H) of Prevx. Pity it is in Italian but nice to put a face to someone who posts here on a fairly regular basis. All we need now is an interview with Joe;D

[paniccom]

Here are the details of what happened when I used update to go from beta 234 to 237. NOD32 thought a trojan was being installed. Any reason why it would actually have a name for the trojan, rather than just some vague warning?




21-Jan-2009 10:58:30 AM Real-time file system protection file C:\Documents and Settings\All Users\Application Data\PrevxCSI\pxinstall296.exe probably a variant of Win32/Genetik trojan cleaned by deleting - quarantined NT AUTHORITY\SYSTEM Event occurred on a new file created by the application: C:\Documents and Settings\All Users\Application Data\PrevxCSI\~PrevxCSIUpdate.exe.

21-Jan-2009 10:58:29 AM Real-time file system protection file C:\Documents and Settings\All Users\Application Data\PrevxCSI\pxinstall593.exe probably a variant of Win32/Genetik trojan cleaned by deleting - quarantined NT AUTHORITY\SYSTEM Event occurred on a new file created by the application: C:\Documents and Settings\All Users\Application Data\PrevxCSI\~PrevxCSIUpdate.exe.

21-Jan-2009 10:58:27 AM Real-time file system protection file C:\DOCUME~1\Diane\LOCALS~1\Temp\pxinstall0.exe probably a variant of Win32/Genetik trojan cleaned by deleting - quarantined NT AUTHORITY\SYSTEM Event occurred on a new file created by the application: C:\Documents and Settings\All Users\Application Data\PrevxCSI\~PrevxCSIUpdate.exe.

I assume there wasn't a real trojan sneaking in, just a FP as you said earlier.

[Dark Star 72]

Have been running the beta 237 for a several hours, very light and very smooth. A few observations:

1) New 'Help File': very clear and concise :thumb:
2) Installation options at the start of installing. Option to randomize file name. Another nice feature, I wasn't aware of this until reading the help file so reinstalled so as activate it.
3) Scheduler: Scan after boot up, this comes in as soon as everything else has loaded up, option for scan window down by the clock. Works now, every time, every boot, no problem.
4) Suspend Edge option: whether tried from the task bar icon or the GUI all I can get is the option to go into Install Mode for 15 mins, if I right click for the drop down window options-'enable in x mins/hrs' there is just a quick flash and it's gone. Didn't have this problem before.

Now for a bit of info:
In the unlikely event that I should pick up an unknown zero day malware/drive by etc. just before I shut the computer down for the night and before Prevx had identified it would Edge detect it as soon as I started up in the morning or would I need the Boot Up scan to detect it?

Last one:
I seem to remember with Prevx 2.0 that there is an option for password protection of the GUI, is this on the cards for Edge as well eventually?
What I would like to see is the option to password protect Edge so that only the person who knows the password is able to answer anything but Block for an alert. If anyone else but me is using the computer and a warning is triggered they can easily allow it to run instead of blocking it. ie: it needs a password protected default-deny option for those circumstances.

[PrevxHelp]

-{ Quote: "Here are the details of what happened when I used update to go from beta 234 to 237. NOD32 thought a trojan was being installed. Any reason why it would actually have a name for the trojan, rather than just some vague warning?
" }-

This is still their same FP on us - it is generally named Win32/Genetik and you aren't being infected :) Those are the temporary files used during installation :)

[PrevxHelp]

-{ Quote: "Have been running the beta 237 for a several hours, very light and very smooth. A few observations:
" }-

Hello,
Good catch - we've reproduced the issue with the drop down menu and will have it fixed in the next update :)

If you encounter an infection before you shut down, Edge will assume you wanted to block it and then automatically remove it (depending on your settings). It won't show another prompt on bootup but that may be a good feature to add in - "Unacknowledged Infections since your last bootup". I've forwarded it on and it will be added to the todo list :)

We have password protection in the works as well and it will be included when we release this new version officially :)

[Defenestration]

Installed Kaspersky Internet Security 2009 build 506 and klif.sys is detected as a malicious file by PrevX Edge.

[PrevxHelp]

-{ Quote: "Installed Kaspersky Internet Security 2009 build 506 and klif.sys is detected as a malicious file by PrevX Edge." }-

Hello,
Could you please click Tools and Settings > Save Scan Results and send me a scan log via PM?

[Defenestration]

Why does PrevX Edge send a lot of data over the Internet when not performing a scan, and what info/data is being sent ?

[PrevxHelp]

-{ Quote: "Why does PrevX Edge send a lot of data over the Internet when not performing a scan, and what info/data is being sent ?" }-

Edge analyzes the behavior of programs running on your system and sends that up to our database to be analyzed. The data does not contain any personal information - only information about executable programs which are performing actions on your system :)

[PatG]

Am an active user of 2.0. Is there an "update" to this version from 2.0? Could I please have the beta site to download?

Never Mind! Found the site on Google and got the licensed swapped right off the bat. Good job!

[simmikie]

hello Joe,

a belated update:

the post clean-Up scan crash appears to be a thing of the past on my system. cleaned 149 infections, with only a very minor bump (Edge did not start-up once properly, reboot cured, no reoccurance)

the improved heuristics are a little scary! i merely moused over a malcode file and Edge BLOCKED it...nice! isn't it??

thanks for the Help Files Joe, also nice. yea, i'm sure!


Mike

[PrevxHelp]

-{ Quote: "hello Joe,

a belated update:

the post clean-Up scan crash appears to be a thing of the past on my system. cleaned 149 infections, with only a very minor bump (Edge did not start-up once properly, reboot cured, no reoccurance)

the improved heuristics are a little scary! i merely moused over a malcode file and Edge BLOCKED it...nice! isn't it??

thanks for the Help Files Joe, also nice. yea, i'm sure!


Mike" }-

Great to hear ;D If all goes according to plan, we're looking to get an updated version of the current beta out to the public mid-next week with some new interface improvements and an even more powerful cleanup engine.

Thanks as always for the testing and please let me know if you run into anything amiss :)

[ViVek]

Hi all,id like to test prev x new beta,can i have a link to the new beta?

THANKS

[PrevxHelp]

lunaticdreams: I've sent you a PM :)

Also, in the next few minutes, a new beta version will be released to existing beta users.

The changelog includes:

A new GUI (mostly the same content but new, nicer graphics :))
Significantly improved cleanup against difficult infections like Vundo
Reduced the need to reboot your computer multiple times when cleaning large infections
Improved rootkit detection
Some small bug fixes in CSI on Windows 98 and NT4
An ironically SMALLER executable size and even smaller memory footprint now (we're not stopping any time soon with the optimizations either ;D)

As always, please let me know if you find any issues :) We're working on some improvements to 64bit scanning which should make Edge lighter on x64 but after that we're getting close to releasing this as a new update :)

[raven211]

Don't forget that probably the most important performance-factor today would be the CPU-footprint. ::) Every company developing software like security products always bring the fact "Less RAM usage, less RAM usage", and I always think "yes, it's good and all if the software still perform as well, but what about the CPU cycles? That's freakin' where it feels and always will!" :-\

Now, apart from that, I'd gladly like to be a beta tester of the new versions and report anything I find in this topic. Can't hurt to still have an overall lighter experience. :)

[raven211]

-{ Quote: "Edge analyzes the behavior of programs running on your system and sends that up to our database to be analyzed. The data does not contain any personal information - only information about executable programs which are performing actions on your system :)" }-

Is this kind of data only what's not known to your db? I certainly suppose it's, but please explain since this process seemingly slow down what you're doing - wether it's e.g. installing software or actually running it. :)

[PrevxHelp]

-{ Quote: "Is this kind of data only what's not known to your db? I certainly suppose it's, but please explain since this process seemingly slow down what you're doing - wether it's e.g. installing software or actually running it. :)" }-

Essentially, our database tells the client what its interested in or hasn't seen from other users and the client only sends up the pertinent information. We are always working on streamlining the communications, of course, but there are cases where a user has an odd version of a file and we need more information than usual from it :)

[PrevxHelp]

-{ Quote: "Don't forget that probably the most important performance-factor today would be the CPU-footprint. ::) Every company developing software like security products always bring the fact "Less RAM usage, less RAM usage", and I always think "yes, it's good and all if the software still perform as well, but what about the CPU cycles? That's freakin' where it feels and always will!" :-\

Now, apart from that, I'd gladly like to be a beta tester of the new versions and report anything I find in this topic. Can't hurt to still have an overall lighter experience. :)" }-

I completely agree. However, less RAM usage does in turn generally mean less CPU usage in the fact that there is less paging going on within the process and less area to actually cover within the structures in memory.

In the interest of outlining more precise data about CPU usage, the overall number of threads has been reduced by 51% which does significantly reduce CPU usage (however when not scanning, cpu usage is generally 0% anyway ;D)

[ViVek]

-{ Quote: "lunaticdreams: I've sent you a PM :)

Also, in the next few minutes, a new beta version will be released to existing beta users.

The changelog includes:

A new GUI (mostly the same content but new, nicer graphics :))
Significantly improved cleanup against difficult infections like Vundo
Reduced the need to reboot your computer multiple times when cleaning large infections
Improved rootkit detection
Some small bug fixes in CSI on Windows 98 and NT4
An ironically SMALLER executable size and even smaller memory footprint now (we're not stopping any time soon with the optimizations either ;D)

As always, please let me know if you find any issues :) We're working on some improvements to 64bit scanning which should make Edge lighter on x64 but after that we're getting close to releasing this as a new update :)" }-


Thanks for the Beta,
"Also, in the next few minutes, a new beta version will be released to existing beta users."
can u send me alink for the new beta?

[PrevxHelp]

-{ Quote: "Thanks for the Beta,
"Also, in the next few minutes, a new beta version will be released to existing beta users."
can u send me alink for the new beta?" }-

The link remains the same across all betas :)

[raven211]

Now I remember that I already have the link and just updated my software to the beta version. ;D Is 240 the one that was supposed to be released in minutes?

[PrevxHelp]

-{ Quote: "Now I remember that I already have the link and just updated my software to the beta version. ;D Is 240 the one that was supposed to be released in minutes?" }-

Yes :) 240 is the current newest version. 241+ should surface by the end of the day with a few minor changes so far :)

[raven211]

While we're at the discussion about RAM usage ::) (or I'm just stuck with it ;D) - what was the previous estimated amount? Here on my system with 2 Gigs it's currently using approximately 14MBs. ;)

[Defenestration]

Running on XP x64, I'm finding that the system will freeze very occasionally for about 20 seconds. The mouse cursor can still be moved, but no redrawing takes place, and no part of the taskbar is working.

I'm guessing that PrevX has blocked some file access (or other action) temporarily, but there is no indication of this. No Internet access is occuring during the freeze.

[raven211]

EDIT: In comparison, both the whole NIS09 and TF are under 10MBs - separately of course.

EDIT#2: Nah, forget it ;D it goes too much up and down. Still, Prevx Edge is around the same as the whole NIS suite - or more. ;)

[PrevxHelp]

-{ Quote: "While we're at the discussion about RAM usage ::) (or I'm just stuck with it ;D) - what was the previous estimated amount? Here on my system with 2 Gigs it's currently using approximately 14MBs. ;)" }-

It depends greatly on OS/other software running/etc. but we performed some scientific tests after optimizing it and the average of our tests resulted in a 69.47% reduction in RAM usage, from 36,188kb to 11,048kb.

The actual number of CPU cycles executed by the threads running in Edge was reduced by 51.28%, and the number of handles opened across the system by Edge was reduced by 64.03% (from 506 to 182).

[raven211]

Don't worry - I still agree it's light usage on a system with this amount. The software has the freedom to use as much as it needs to. :)

[PrevxHelp]

-{ Quote: "EDIT: In comparison, both the whole NIS09 and TF are under 10MBs - separately of course.

EDIT#2: Nah, forget it ;D it goes too much up and down. Still, Prevx Edge is around the same as the whole NIS suite - or more. ;)" }-

Have you added all of the processes of NIS (and clicked "Show processes for all users in Task Manager)? In our systems which run NIS and Edge side by side, NIS2009 uses around 100mb with all processes added together while Edge uses 18mb.

[PrevxHelp]

-{ Quote: "Running on XP x64, I'm finding that the system will freeze very occasionally for about 20 seconds. The mouse cursor can still be moved, but no redrawing takes place, and no part of the taskbar is working.

I'm guessing that PrevX has blocked some file access (or other action) temporarily, but there is no indication of this. No Internet access is occuring during the freeze." }-

Hello,
We're going to be looking into this closer now - for now, could you please PM me a scan log so I can see if anything sticks out?

[raven211]

Yes, if the two ccSvcHst.exe are it, and it supposedly is according to Symantec - showing all processes makes no difference in this case. :)

Sometimes the suite goes near 5 or 6 MBs total, but it's not too often I guess. ;D Spiking down right now atleast. :P

[raven211]

Hmm... Now I'd to test to see what the scan log looks like just because you mentioned it. ;D About it... this sentence sounds weird to me:

"Some non-malicious files are not included in this log."

Well then A LOT of the files on my system are malicious then. :D


The build is 240.

[PrevxHelp]

-{ Quote: "Yes, if the two ccSvcHst.exe are it, and it supposedly is according to Symantec - showing all processes makes no difference in this case. :)

Sometimes the suite goes near 5 or 6 MBs total, but it's not too often I guess. ;D Spiking down right now atleast. :P" }-

Ah ok :) Our results may have been irregular in this case :) I'll take another look soon.

[PrevxHelp]

-{ Quote: "Hmm... Now I'd to test to see what the scan log looks like just because you mentioned it. ;D About it... this sentence sounds weird to me:

"Some non-malicious files are not included in this log."

Well then A LOT of the files on my system are malicious then. :D


The build is 240." }-

Some <non> malicious files are <not> included in the log - I know, it isn't clear, but this means that there are other clean files not in your log ;D

[raven211]

Ah, now I get it - haha! ;D :D

[raven211]

Hmm.. the spacing at the top-end here looks slightly too tight IMO... ** Please see attached image! ** In real-time that's... I know it might not look like it in the screenshot, but when for example scanning, say, the recycle bin. :P Just the first thought that passed my mind. ;D

[PrevxHelp]

-{ Quote: "Hmm.. the spacing at the top-end here looks slightly too tight IMO... ** Please see attached image! ** In real-time that's... I know it might not look like it in the screenshot, but when for example scanning, say, the recycle bin. :P Just the first thought that passed my mind. ;D" }-

This will be fixed in the next release ;D Thanks for the suggestion!

[sded]

I don't have NIS, but find the memory usage of Prevx Edge under Vista Ultimate with 2GB to be comparable to that of Online Armor, also pretty light.

[raven211]

About the Advanced Scan-feature... Two bugs and one question.

The bugs:

1. Do the following order: a) Click on Custom Scan b) Click on Deep Scan again. You should now notice that the selection of files and folders for the custom scan is still available! This does not apply going back and forth to other types of scans than the Deep Scan from the Custom Scan (e.g. Quick or Full). If it's not completely clear what I mean, ask and I'll try to clarify. :)

2. The second bug of the Deep Scan... The text down to the right explaining that scanning the system is just a simple analyzis is not visible when this type of scan is selected.

The question:

How does "Smart Scanning" make a difference and is different, and I would suppose it's not nearly as thorough since it's not checked by default?

[PatG]

Just checked and running 3.0.0.199 here, registered. When the final version is released to reg'd owners, will it be auto updated to the current one available? If not, how do I get it?

[raven211]

Hmm.. sded's post gave me a thought... Is your system with NIS09 running Vista or XP? Mine is a slightly optimized installation of XP with SP3. Just in case. ;)

[raven211]

About the big "Scan Now" text in the main-window. From what I recall, this is supposedly a Deep Scan. Is that completely correct, or is it Deep Scan with Smart Scanning-option or something? :)

[PrevxHelp]

-{ Quote: "About the Advanced Scan-feature... Two bugs and one question.

The bugs:

1. Do the following order: a) Click on Custom Scan b) Click on Deep Scan again. You should now notice that the selection of files and folders for the custom scan is still available! This does not apply going back and forth to other types of scans than the Deep Scan from the Custom Scan (e.g. Quick or Full). If it's not completely clear what I mean, ask and I'll try to clarify. :)

2. The second bug of the Deep Scan... The text down to the right explaining that scanning the system is just a simple analyzis is not visible when this type of scan is selected.

The question:

How does "Smart Scanning" make a difference and is different, and I would suppose it's not nearly as thorough since it's not checked by default?" }-

#1: Yes, this is most definitely an issue - just reproduced it myself ;D It will be fixed in the next release :)

#2: The actual issue here is that Full Scan doesn't hide the message as Deep Scan does. A Deep Scan will check your system for rootkits and analyze loading points, etc. (granted, it still isn't going to reflect all of Edge's detection as we can't fully analyze the behavior on-demand) but, the Full Scan actually does run a Deep Scan within the full scan itself so it should hide that text.

Smart Scanning makes the scan faster by optimizing its checking across files. If your system is clean, you would definitely be fine running with Smart Scanning enabled (it will significantly improve the speed of a Full Scan).

Please let me know if you have any further questions or break anything else ;D

[PrevxHelp]

-{ Quote: "About the big "Scan Now" text in the main-window. From what I recall, this is supposedly a Deep Scan. Is that completely correct, or is it Deep Scan with Smart Scanning-option or something? :)" }-

Scan Now is a Deep Scan with Smart Scanning disabled :)

(Also, to consolidate posts ;D - the NIS system I last looked at was running Vista which would easily explain the added memory usage as well)

[PrevxHelp]

-{ Quote: "Just checked and running 3.0.0.199 here, registered. When the final version is released to reg'd owners, will it be auto updated to the current one available? If not, how do I get it?" }-

You will receive the new version automatically as soon as it is released for update for existing users (new users get it a bit sooner than existing users to mitigate false positives from other security products).

[raven211]

-{ Quote: "
#2: The actual issue here is that Full Scan doesn't hide the message as Deep Scan does. A Deep Scan will check your system for rootkits and analyze loading points, etc. (granted, it still isn't going to reflect all of Edge's detection as we can't fully analyze the behavior on-demand) but, the Full Scan actually does run a Deep Scan within the full scan itself so it should hide that text.

Smart Scanning makes the scan faster by optimizing its checking across files. If your system is clean, you would definitely be fine running with Smart Scanning enabled (it will significantly improve the speed of a Full Scan).

" }-

... and a Custom Scan could theoretically be as thorough as e.g. a Full Scan by selecting all those drives, so the text could be hidden, depending on what's selected there, too - but that's so unimportant and just me totally fooling around with thoughts. ;D

So, basically, Smart Scanning is not doing as thorough analyzis of the files and such it scans and is therefore less safe and not desirable if you're not on a undeniably clean system, but definitely makes the scanning process faster?

[PrevxHelp]

-{ Quote: "... and a Custom Scan could theoretically be as thorough as e.g. a Full Scan by selecting all those drives, so the text could be hidden, depending on what's selected there, too - but that's so unimportant and just me totally fooling around with thoughts. ;D

So, basically, Smart Scanning is not doing as thorough analyzis of the files and such it scans and is therefore less safe and not desirable if you're not on undeniably clean system, but definitely makes the scanning process faster?" }-

Argh ;D My thoughts are fooled around with too often anyway!! ;D

You are correct about Smart Scanning, however, Full Scan/Custom Scan/etc. don't really provide much of a benefit over the Deep Scan on a real system anyway as the Deep Scan covers all real infections (it just won't find a collection of malware sitting idle on a system, for instance).

[GES/POR]

-{ Quote: "Some suggestions,

-when hovering above the trayicon, appname and security status is displayed <--- Incluse programversionnumber inbetween please" }-

Holy moly you added a program improvement request in 2 days, it takes some vendors years to add or change simple things like this but much appreciated Joe :thumb:

n Joe am definetly liking the Vista Style GUI Changes

[jmonge]

this PrevxEdge is freaking cool;) just trialing for 30 days and it is very impresive:thumb:

[Triple Helix]

Using (3.0.0.240) beta and very nice looking GUI and nice silent install!

[PrevxHelp]

-{ Quote: "Using (3.0.0.240) beta and very nice looking GUI and nice silent install!" }-

Great to hear! FWIW - we are making some minor changes to the GUI in the next beta which should be up later tonight :)

[raven211]

Was it so silent because I already had it installed (automatically closed the app. and installed the new version), or is it this silent from now on that it simply installs in the background and pops up in either case?

[raven211]

Bug detected: Edge Settings > Protection Settings: If I change options here and click the back-button (NOT the save-button) - it will still save any changes!

[PrevxHelp]

-{ Quote: "Bug detected: Edge Settings > Protection Settings: If I change options here and click the back-button (NOT the save-button) - it will still save any changes!" }-

Yes, this is true :) In some of the screens, the Back button is a duplication of the Save Changes button.

This should be fixed in a release soon - not the next one, but shortly :) Thanks again!

[jmonge]

-{ Quote: "Great to hear! FWIW - we are making some minor changes to the GUI in the next beta which should be up later tonight :)" }-pleased let's know and where to download the beta too,thanks again;)

[Saraceno]

I'm looking forward to new versions too. But users don't need to spend time focussing on the beta.

The standard/current version is already working well! :P

[Baldrick]

-{ Quote: "pleased let's know and where to download the beta too,thanks again;)" }-
Hi Joe

I am interested in using the beta as I am still having freezes which I think are due to 199 but am not sure and would like to try the latest beat to see if that resolves it. Presumably if it is OK you can PM me the link?

Cheers



Baldrick;D

[jmonge]

-{ Quote: "Hi Joe

I am interested in using the beta as I am still having freezes which I think are due to 199 but am not sure and would like to try the latest beat to see if that resolves it. Presumably if it is OK you can PM me the link?

Cheers



Baldrick;D" }-they will realese the beta version tonite;D just come and drop by and check the forum,they may provide with the link for the download:thumb:

[GES/POR]

Ok am really liking Edge so far but i miss PX 2 alot! I know they r compatible but does running PX2 in ABC mode alongside Edge have any added benefits or do i really need to make it Pro or Expert?

[Dark Star 72]

Joe,
Small problem with the latest beta 3.0.0.241.
Installs quickly and silently like 240, but after the initial protection scan it says 'System is secure' etc and the eye turns green. Then a minute or so later it goes red and 'protection is disabled'. Open the GUI and I'm told I need a reboot to ensure protection. Reboot and everything seems OK except the scan on reboot didn't happen. Uninstalled Edge 241 and downloaded a fresh copy. Same thing happened again.
A bug or just me? I can have another go later if you want and get the exact wording.

[raven211]

Atleast in the same spot - Protection Settings that's - the text change in appearance (getting more bold and blurry) when alternatively checking and unchecking different items. Also, the "Right Click Scan" text seems originally slightly more bold compared to the other items' texts in that section.

EDIT: Alternatively checking and unchecking different items in other sections with checkboxes (e.g. Basic Configuration under Tools and Settings) produces the same result - that's the text getting more bold and blurry the more you do it.

[sded]

-{ Quote: "Joe,
Small problem with the latest beta 3.0.0.241.
" }-
241 is running fine for me under Vista Ultimate after update from 240. Turned green and stayed there. What OS are you using?

[raven211]

-{ Quote: "Joe,
Small problem with the latest beta 3.0.0.241.
Installs quickly and silently like 240, but after the initial protection scan it says 'System is secure' etc and the eye turns green. Then a minute or so later it goes red and 'protection is disabled'. Open the GUI and I'm told I need a reboot to ensure protection. Reboot and everything seems OK except the scan on reboot didn't happen. Uninstalled Edge 241 and downloaded a fresh copy. Same thing happened again.
A bug or just me? I can have another go later if you want and get the exact wording." }-

Sadly this seems to be just you, but maybe someone else has experienced this too. I'm not one of them though. I've run the two stable versions, the one before 199 and 199 itself, 240 and now 241 - don't experience what you describe at all atleast now, and then I've also directly upgraded my already installed stable-version by running the beta-setup.

[raven211]

About Right Click Scan... is there a real point having it add itself to the context-menu of the recycle bin? I don't recall seeing any other security software doing that. :)

[trjam]

241 working perfect here

[trjam]

Damn, spoke to soon. Big bug.

If you do a Full scan it starts then it changes to a different scan showing the Edge icon disabled in the photo. If you tell it to cancel scan you get the second snapshot and Edge resets itself or reboots itself. There are issues with this version.

[trjam]

also, no uninstall option under Programs and Prevx Edge

[Triple Helix]

-{ Quote: "Damn, spoke to soon. Big bug.

If you do a Full scan it starts then it changes to a different scan showing the Edge icon disabled in the photo. If you tell it to cancel scan you get the second snapshot and Edge resets itself or reboots itself. There are issues with this version." }-

I don't have this problem on both of my machines XP Pro SP3 32bit and Vista Ultimate SP1 32bit!

TH

[raven211]

If you mean under Programs in the start menu, I sure have an uninstall entry there. It's named "Uninstall Edge". What I don't get is the name of the other entry, and overall the Prevx Edge shortcut which can be created on your desktop through the options - and that's "Prevx Edge Scan". What's up with that? It only starts the software - it doesn't start a scan. ??? Think it would sound much better with just "Prevx Edge" for its shortcuts. Makes perfect sense too.

[raven211]

-{ Quote: "Damn, spoke to soon. Big bug.

If you do a Full scan it starts then it changes to a different scan showing the Edge icon disabled in the photo. If you tell it to cancel scan you get the second snapshot and Edge resets itself or reboots itself. There are issues with this version." }-

I can confirm this bug, and it doesn't need to cancel the scan to get like this.

Also an update on the bugs here in the Advanced Scan section... The text which shouldn't be visible down to the right for both Deep Scan and Full Scan is now correct, but the bug where you can still select items for the Custom Scan to scan has become worse. Do it in this order: a) Custom Scan b) Deep Scan c) Then you can go between either Quick, Deep or Full Scan and you still have the selection available. If you go from Custom Scan to either Quick or Full Scan, this doesn't happen, though.

UPDATE: On the bug that trjam discovered... 1. It doesn't need to be a Full Scan. It could also be a Custom Scan with the system drive selected (C:). 2. After it gets red and all, the interface is VERY irresponsive if you click on "Enable Protection" (or "Enable Edge" under Edge Settings - doesn't matter) - and not only the GUI itself, but sometimes things around the program like other software gets irresponsive too. If you don't click "Enable Protection", the responsiveness is normal - most times. 3. After it's gone red, and you let it be, it'll suddenly start what seems to be a Deep Scan out of nowhere - no matter which section of the program you're in. 4. Atleast here, the file which it seems to get stuck on is "ppcrlconfig.dll" under Documents and Settings. 5. Enabling Smart Scanning doesn't make a difference.

[PrevxHelp]

-{ Quote: "also, no uninstall option under Programs and Prevx Edge" }-

The uninstall option will exist if you're upgrading from an existing version but it is now exclusively in Add/Remove programs as we had too many users accidentally uninstalling or getting confused when navigating the menus :blink:

[Dark Star 72]

-{ Quote: "Damn, spoke to soon. Big bug.

If you do a Full scan it starts then it changes to a different scan showing the Edge icon disabled in the photo. If you tell it to cancel scan you get the second snapshot and Edge resets itself or reboots itself. There are issues with this version." }-

The second screenshot is the one I get after the initial scan. If I click on the "Enable Protection" after Protection Disabled it tells me to reboot to enable protection.

I am running Windows XP home SP3.

[PrevxHelp]

-{ Quote: "
Also an update on the bugs here in the Advanced Scan section... The text which shouldn't be visible down to the right for both Deep Scan and Full Scan is now correct, but the bug where you can still select items for the Custom Scan to scan has become worse. Do it in this order: a) Custom Scan b) Deep Scan c) Then you can go between either Quick, Deep or Full Scan and you still have the selection available. If you go from Custom Scan to either Quick or Full Scan, this doesn't happen, though." }-

I can't reproduce your problem - could you send a screenshot of what you're seeing? The list of files added to the custom scan should gray out when switching options (and it does for me so I'm guessing there is some other factor at play here).

[PrevxHelp]

-{ Quote: "Joe,
Small problem with the latest beta 3.0.0.241.
Installs quickly and silently like 240, but after the initial protection scan it says 'System is secure' etc and the eye turns green. Then a minute or so later it goes red and 'protection is disabled'. Open the GUI and I'm told I need a reboot to ensure protection. Reboot and everything seems OK except the scan on reboot didn't happen. Uninstalled Edge 241 and downloaded a fresh copy. Same thing happened again.
A bug or just me? I can have another go later if you want and get the exact wording." }-

I'm not sure what's going on here, but it sounds quite fundamental. Did you try disabling your other security software during the installation of Edge?

This is definitely something in need of fixing, but I'm going to need something to go off of ;D

[PrevxHelp]

-{ Quote: "Damn, spoke to soon. Big bug.

If you do a Full scan it starts then it changes to a different scan showing the Edge icon disabled in the photo. If you tell it to cancel scan you get the second snapshot and Edge resets itself or reboots itself. There are issues with this version." }-

Issue reproduced - good find, the Advanced Scan option is definitely broken currently. We will be fixing this in the next release but for now you're going to want to stay away from it as it will cause problems.

[Triple Helix]

-{ Quote: "The uninstall option will exist if you're upgrading from an existing version but it is now exclusively in Add/Remove programs as we had too many users accidentally uninstalling or getting confused when navigating the menus :blink:" }-

I don't even have on my program list at all now :gack:

[PrevxHelp]

-{ Quote: "Ok am really liking Edge so far but i miss PX 2 alot! I know they r compatible but does running PX2 in ABC mode alongside Edge have any added benefits or do i really need to make it Pro or Expert?" }-

You can run P2 and Edge on the same system if you really want to but the functional benefits of P2 over Edge are really only for advanced users using Pro/Expert.

[PrevxHelp]

-{ Quote: "Atleast in the same spot - Protection Settings that's - the text change in appearance (getting more bold and blurry) when alternatively checking and unchecking different items. Also, the "Right Click Scan" text seems originally slightly more bold compared to the other items' texts in that section.

EDIT: Alternatively checking and unchecking different items in other sections with checkboxes (e.g. Basic Configuration under Tools and Settings) produces the same result - that's the text getting more bold and blurry the more you do it." }-

This is a rendering issue which is a bit more difficult to get around than it would seem :) I'll see if we can do anything to get around it :)

[PrevxHelp]

-{ Quote: "About Right Click Scan... is there a real point having it add itself to the context-menu of the recycle bin? I don't recall seeing any other security software doing that. :)" }-

Edge adds itself to the context menu of any file or folder (or system area) so yes, the recycle bin context menu item might not be completely logical :)

Also - we have tossed around changing the shortcut name, however, there isn't much of a reason for a user to get to the main GUI if they aren't about to run a scan so that's why we've simplified it to just say "Prevx Edge Scan".

[Dark Star 72]

Have uninstalled Edge, Disabled DefenseWall, downloaded new copy of Edge, installed it, no problems. Reactivate DefenseWall and got a little thing like a 'no entry' sign on the tray icon, 'protection diabled' again. Did this twice without me touching anything. Been OK since reboot. Suspect may be a conflict with DW. Will uninstall DW in the morning and try again.

[PrevxHelp]

-{ Quote: "Have uninstalled Edge, Disabled DefenseWall, downloaded new copy of Edge, installed it, no problems. Reactivate DefenseWall and got a little thing like a 'no entry' sign on the tray icon, 'protection diabled' again. Did this twice without me touching anything. Been OK since reboot. Suspect may be a conflict with DW. Will uninstall DW in the morning and try again." }-

Very interesting - I'd imagine there may be an issue loading our driver when Defensewall is installed. Please let me know if you find anything else and I'll have internal QA check it out this weekend or latest by Monday.

[raven211]

-{ Quote: "

Also - we have tossed around changing the shortcut name, however, there isn't much of a reason for a user to get to the main GUI if they aren't about to run a scan so that's why we've simplified it to just say "Prevx Edge Scan"." }-

Maybe - but it might as well be changing settings, using some tool, checking license status and its options, whatever's available in the software. ;D ::) If it's named "Prevx Edge Scan", I'm pressuming it's going to run its default Deep Scan when I click that shortcut - not only startup the main-window. It doesn't make sense and would sound much better only named "Prevx Edge" too.

Also, see the update on the bug trjam discovered which I've written in post #1396 for detailed information which I've tested through to get. ;)

[raven211]

-{ Quote: "I can't reproduce your problem - could you send a screenshot of what you're seeing? The list of files added to the custom scan should gray out when switching options (and it does for me so I'm guessing there is some other factor at play here)." }-

Here's an example where I've written numbers explaining in which order I've clicked the types of scans to get my result:

EDIT: Now THIS is interesting... if I do for example Custom Scan and switch to Deep Scan (that's atleast what it's to be first - then I can go from Deep Scan to Full or Quick Scan), then minimize the window, and after that restore the window - the bar which says "Custom Scan - Selected Files and Folders" turns grey! :o I can still select or remove files from the list. If Custom Scan is selected and I minimize and restore, this doesn't happen.

[PrevxHelp]

-{ Quote: "Maybe - but it might as well be changing settings, using some tool, checking license status and its options, whatever's available in the software. ;D ::) If it's named "Prevx Edge Scan", I'm pressuming it's going to run its default Deep Scan when I click that shortcut - not only startup the main-window. It doesn't make sense and would sound much better only named "Prevx Edge" too.

Also, see the update on the bug trjam discovered which I've written in post #1396 for detailed information which I've tested through to get. ;)" }-

Thanks for the added information on the issue - I've unequivocally reproduced it and it just appears to be a side effective of the fact that this build is still a beta ;D The next update for this beta round is scheduled for Saturday evening which will include this fix. Until then, its probably best to stay away from the Advanced Scan feature as it will drag things down.

[PrevxHelp]

-{ Quote: "Here's an example where I've written numbers explaining in which order I've clicked the types of scans to get my result:" }-

:-[ Thanks for the hand holding!! I've reproduced it ;D This will also be fixed in the next release :)

[capatt]

Hello
I have beta version 234 and it won't update to the latest beta when I "Check for Updates" from the GUI.

Also, since Castlecops is gone does Prevx have a forum here all it's own, or just this gargantuan thread?

Thanks:D

[raven211]

-{ Quote: "Hello
I have beta version 234 and it won't update to the latest beta when I "Check for Updates" from the GUI.

Also, since Castlecops is gone does Prevx have a forum here all it's own, or just this gargantuan thread?

Thanks:D" }-

I think the way to update is to redownload the setup-file of the beta from the link. The setup-file gets updated at the same place everytime. When you run it it will silently and automatically update you to the latest version in seconds.

[PrevxHelp]

-{ Quote: "Hello
I have beta version 234 and it won't update to the latest beta when I "Check for Updates" from the GUI.

Also, since Castlecops is gone does Prevx have a forum here all it's own, or just this gargantuan thread?

Thanks:D" }-

If you could try downloading the new beta from the link (I've PM'd it to you again just in case ;D) and running it on top of your existing install it should work.

We've had literally no one outside of Wilders asking for a forum and this thread, albeit gargantuan, seems to suffice :) If not, we always recommend that our customers come in through our inbox where we can deal with them easier.

[Dark Star 72]

-{ Quote: "Very interesting - I'd imagine there may be an issue loading our driver when Defensewall is installed. Please let me know if you find anything else and I'll have internal QA check it out this weekend or latest by Monday." }-

Have completely removed DefenseWall from the machine and the same Edge installation that was playing up is now operating properly, no other security software installed.
So this definitely looks like a DefenseWall conflict. I was using the latest version of DW, 2.47
Hope this helps.

[PrevxHelp]

-{ Quote: "Have completely removed DefenseWall from the machine and the same Edge installation that was playing up is now operating properly, no other security software installed.
So this definitely looks like a DefenseWall conflict. I was using the latest version of DW, 2.47
Hope this helps." }-

Thanks for the information. We'll be seeing if we can avoid the problem - I'm imagining it might just be a matter of needing whitelisting from them (as the current .199 build doesn't cause the problem but is fundamentally accomplishing the same thing... :-\ )

[GES/POR]

-{ Quote: "You can run P2 and Edge on the same system if you really want to but the functional benefits of P2 over Edge are really only for advanced users using Pro/Expert." }-

Wich mode is easier to use, Pro or Expert? n is there a page that describes the differences between the 3 modes?

[capatt]

-{ Quote: "If you could try downloading the new beta from the link (I've PM'd it to you again just in case ;D) and running it on top of your existing install it should work.

Works quite well. No issues.

Thanks

[Triple Helix]

Does anyone have this problem or is just me? Also does not show up on my Add/Remove List ???

But it seems to be running fine I did try to reinstall but still the same.

http://www.wilderssecurity.com/showpost.php?p=1391346&postcount=1402

TH

[Coolio10]

-{ Quote: "If you could try downloading the new beta from the link (I've PM'd it to you again just in case ;D) and running it on top of your existing install it should work.

We've had literally no one outside of Wilders asking for a forum and this thread, albeit gargantuan, seems to suffice :) If not, we always recommend that our customers come in through our inbox where we can deal with them easier." }-
Well returnil also lost their forum on castlecops and LWM had no problem giving them a forum here since they have a great product and support. Maybe LWM will give prevx a forum here since you obviously care about your product with all the support you have given and has much positive feedback.
There hasn't really been any talk of prevx outside of this thread, so i guess it is fine for now.

[Triple Helix]

-{ Quote: "Well returnil also lost their forum on castlecops and LWM had no problem giving them a forum here since they have a great product and support. Maybe LWM will give prevx a forum here since you obviously care about your product with all the support you have given and has much positive feedback." }-

I agree Prevx is a great product and it would be a great new home for them here officially!!

How about it Wilders Admin and Staff? And also Prevx Staff?

Cheers,

TH

[Saraceno]

I'm not too sure how Wilders Security works with setting up forums, but I know on other sites there is a small fee attached (for setting up moderators, bandwidth, maintenance etc).

If Prevx do decide to have its own forum on Wilders, I think it would also work well with the Prevx site having a link to Wilders Security. Wilders Security has a great reputation, a lot of active members, and those new to purchasing Prevx could feel at ease that the product is supported and used by many others (from novice to the many security pros here).

But at the same time, keeping the discussion in the more popular forums may have the effect of generating more interest in the product (rather than stuck in its own section with less viewers). :) As long as Prevx Help (Joe) continues to hang around, I don't think it matters what they choose.

[PrevxHelp]

-{ Quote: "Wich mode is easier to use, Pro or Expert? n is there a page that describes the differences between the 3 modes?" }-

Prevx2 has documentation which you can get to from within the product itself - Pro is easier than Expert but they're both much harder than Edge ;D

[PrevxHelp]

-{ Quote: "Does anyone have this problem or is just me? Also does not show up on my Add/Remove List ???

But it seems to be running fine I did try to reinstall but still the same." }-

I'm not sure what exactly would cause this problem :-\

Have you ever experienced it when installing a different program? If you could try uninstalling and reinstalling one more time and if that doesn't fix it then I'll send you a .reg file which holds the Edge uninstall key so you could try importing it which *should* work.

[GES/POR]

A forum here or on Smokey's or Gladiator's Security forums would be great.

[Triple Helix]

-{ Quote: "A forum here or on Smokey's or Gladiator's Security forums would be great." }-

Not Smokey's no way!

TH

[Triple Helix]

-{ Quote: "I'm not sure what exactly would cause this problem :-\

Have you ever experienced it when installing a different program? If you could try uninstalling and reinstalling one more time and if that doesn't fix it then I'll send you a .reg file which holds the Edge uninstall key so you could try importing it which *should* work." }-

Ok it's back this is what I did. I could not delete the prevx file in C:\Program Files\Prevx\Prevx so I use fileASSASSIN to delete and did a reboot and it was gone so I installed 3.0.0.199 then it showed up on the lists and then I installed 3.0.0.241 and all is fine now :wacko:

TH

[Magpie11]

As reported in post #279 of this thread WinPatrol is still flagging Prevx.exe as a malicious process which should be removed immediately.

[raven211]

Hmm... For the "Automatically remove blocked files"-option it says this on the help-page: "This feature is only enabled for registered users of Edge who have cleanup functionality enabled in their license.", but it sure wasn't enabled for me when I registered my copy back then... Does it infact mean "available"?

[Baldrick]

Hi Joe

Build 241 installed a breeze...and so far the freezes ezperienced with Build 199have not manifested themselves. Earky days I know but so far (fingers crossed) it looks promising.

Have noticed that resource usage also seems to be down on previous build...that is good too!

Keep up the good work! ;D

[PrevxHelp]

-{ Quote: "Hmm... For the "Automatically remove blocked files"-option it says this on the help-page: "This feature is only enabled for registered users of Edge who have cleanup functionality enabled in their license.", but it sure wasn't enabled for me when I registered my copy back then... Does it infact mean "available"?" }-

It does depend on the order in which you install or enter a license, etc. The feature is disabled if you don't have a cleanup license but can be further configured if you do.

[PrevxHelp]

-{ Quote: "Ok it's back this is what I did. I could not delete the prevx file in C:\Program Files\Prevx\Prevx so I use fileASSASSIN to delete and did a reboot and it was gone so I installed 3.0.0.199 then it showed up on the lists and then I installed 3.0.0.241 and all is fine now :wacko:

TH" }-

Very interesting - definitely something to keep an eye out for :) I'll forward the information on and see if we can find anything wrong!

[PrevxHelp]

-{ Quote: "As reported in post #279 of this thread WinPatrol is still flagging Prevx.exe as a malicious process which should be removed immediately." }-

We have contacted them but it looks like they have to whitelist each new version as they're generating false positives on every release. Not a whole lot we can do at this point but once we release the new version officially, we'll try and get them to remove the FP on it again.

[trjam]

Sorry Joe, been drinking and watching basketball all day. This weird thought came to my head. Why not have the OTHER guy make their software compatible with Edge. Yours, is the one heading to the top, not theirs. Resources my friend, resources.


Go Duke.;)

[PrevxHelp]

-{ Quote: "Sorry Joe, been drinking and watching basketball all day. This weird thought came to my head. Why not have the OTHER guy make their software compatible with Edge. Yours, is the one heading to the top, not theirs. Resources my friend, resources.


Go Duke.;)" }-

Well we are trying to at least make it as easy as possible for them to correct their software :) Some of the more mundane incompatibilities we have worked around successfully without having to get the other vendors involved (which is always easier ;D)

[GES/POR]

Last night there was supposed to be a new version, when will we c it?

[PrevxHelp]

-{ Quote: "Last night there was supposed to be a new version, when will we c it?" }-

We're adding in a few more features so the next beta will be released on Monday :)

[Triple Helix]

Would it be possible to add to the Menu to Submit Possible Malware for Analyzing?

TH

[PrevxHelp]

-{ Quote: "Would it be possible to add to the Menu to Submit Possible Malware for Analyzing?

TH" }-

We're going to have a website for doing just this but it isn't finished yet :) For now, you can forward samples to EraserHW or PM me and I'll get you some email addresses you can send them to.

[mvdu]

Hi again,

I seem to have a problem if Prevx runs with DefenseWall - Firefox gets very sticky when scrolling down pages. Might the beta solve my problem?

[Triple Helix]

-{ Quote: "We're going to have a website for doing just this but it isn't finished yet :) For now, you can forward samples to EraserHW or PM me and I'll get you some email addresses you can send them to." }-

OK great! I already have e-mail for EraserHW! :lurking:

Thanks,

TH

[PrevxHelp]

-{ Quote: "Hi again,

I seem to have a problem if Prevx runs with DefenseWall - Firefox gets very sticky when scrolling down pages. Might the beta solve my problem?" }-

I'll PM you a link to the beta but someone else has had a problem with DefenseWall as well. It would be useful to get a cross-report tho :)

[mvdu]

-{ Quote: "I'll PM you a link to the beta but someone else has had a problem with DefenseWall as well. It would be useful to get a cross-report tho :)" }-

Thanks! I'll try it out and let you know if it is fixed.

[raven211]

-{ Quote: "We're adding in a few more features so the next beta will be released on Monday :)" }-

Could you tell us what those are? ;D

[PrevxHelp]

-{ Quote: "Could you tell us what those are? ;D" }-

Primarily password protection in the GUI and some internal improvements to the scan engine :)

[raven211]

Ah, okay. :) Whatever makes it better is good. ;D

[raven211]

It seems like everytime I restart or something, the option "Create a desktop shortcut" gets unchecked. ??? Is this proper behaviour since the shortcut is already in place, or could it be a bug?

[PrevxHelp]

-{ Quote: "It seems like everytime I restart or something, the option "Create a desktop shortcut" gets unchecked. ??? Is this proper behaviour since the shortcut is already in place, or could it be a bug?" }-

"Create a desktop shortcut" is an on-demand feature, it will let you create one as soon as you click Save Changes (so, if you do delete it, you can recreate it at any time)

[raven211]

Question... If I'm a registered user, should the option to automatically remove blocked files be checked since I can restore them later anyway? Otherwise the infections - that you choose to block yourself, of course - will just still be on the system and may cause later double-detection by other security software, if any is present.

Suggestion: I would suggest that both "Save and automatically apply Block actions" and "Automatically remove blocked files" are checked but greyed out by default since both of them are in effective use only when you're registered (I'm refering to the sentence "This feature is only enabled for registered users of Edge [...]" of the help-page...).

[raven211]

-{ Quote: ""Create a desktop shortcut" is an on-demand feature, it will let you create one as soon as you click Save Changes (so, if you do delete it, you can recreate it at any time)" }-

So, in other words, it's created when you check the box and click Save Changes, then is automatically unchecked after that?

[PrevxHelp]

-{ Quote: "Question... If I'm a registered user, should the option to automatically remove blocked files be checked since I can restore them later anyway? Otherwise the infections - that you choose to block yourself, of course - will just still be on the system and may cause later double-detection by other security software, if any is present.

Suggestion: I would suggest that both "Save and automatically apply Block actions" and "Automatically remove blocked files" are checked but greyed out by default since both of them are in effective use only when you're registered (I'm refering to the sentence "This feature is only enabled for registered users of Edge [...]" of the help-page...)." }-

I just tried it now and as soon as I registered the option to automatically remove blocked files is checked. "Save and automatically apply Block actions" is named "Remember actions on detected files" when unregistered and is allowed because it lets the user suppress the popup and just show a warning dialog in the bottom right corner which fades out without needing any user input.

"Automatically remove blocked files" is unchecked and grayed out if the user doesn't have a cleanup license as that would blur the line between allowing cleanup and not allowing cleanup which is more likely to confuse users than just saying: without a cleanup license, you can't clean anything.

[PrevxHelp]

-{ Quote: "So, in other words, it's created when you check the box and click Save Changes, then is automatically unchecked after that?" }-

Correct - however, it may be worth adding functionality to see if the shortcut already exists on the desktop and then recreate it if not - that should clarify the feature better :)

[raven211]

-{ Quote: "I just tried it now and as soon as I registered the option to automatically remove blocked files is checked. "Save and automatically apply Block actions" is named "Remember actions on detected files" when unregistered and is allowed because it lets the user suppress the popup and just show a warning dialog in the bottom right corner which fades out without needing any user input.

"Automatically remove blocked files" is unchecked and grayed out if the user doesn't have a cleanup license as that would blur the line between allowing cleanup and not allowing cleanup which is more likely to confuse users than just saying: without a cleanup license, you can't clean anything." }-

I see, that makes perfect sense. :) I guess that my case where it wasn't when registering must've been that it was the first final version, or even a beta before the first final version. ;) Even further, maybe I've actually forgotten unchecking this option sometime. ;D

[raven211]

-{ Quote: "Correct - however, it may be worth adding functionality to see if the shortcut already exists on the desktop and then recreate it if not - that should clarify the feature better :)" }-

Yes, I was actually thinking in those lines - if the user has checked this option previously. ;D :)

[Baldrick]

Hi Joe

Further update on Build 241 and the dreaded freezes. From what I can see froom running the latest beta over the weekend these still do not seem to have manifested themselves yet. Will keep trying to replicate withthe new beat released tomorrow (if you would PM me the link...unless it is the same as the one you PM'd previously) and see if normal activity during the week has any different effect (as how the PC is used weekend compared to weekdays is different).

Resource usage still appears to be down on Build 199. No issues to report so far.

Keep up the good work!

Regards




Baldrick;D

[raven211]

I know that Windows Security Center recognition-implementation is in the works, so I thought I could come with a suggestion for it... Obviously it's probably a checkbox in some settings-area when it's finished, but what I thought about was - if it's possible - having Prevx detect if any other AV or the like is registered in WSC, and if not, enable its own registration. If there is, it disables this feature to prevent registration conflicts - box is unchecked. :) - Maybe this kind of detection both during the installation, and after. ::)

[mvdu]

I saw no improvement with DW, but went back to OA, which works well with Prevx. There's a startup delay, but OA does that without Prevx, too.

The beta seems good so far.

[PrevxHelp]

-{ Quote: "I know that Windows Security Center recognition-implementation is in the works, so I thought I could come with a suggestion for it... Obviously it's probably a checkbox in some settings-area when it's finished, but what I thought about was - if it's possible - having Prevx detect if any other AV or the like is registered in WSC, and if not, enable its own registration. If there is, it disables this feature to prevent registration conflicts - box is unchecked. :) - Maybe this kind of detection both during the installation, and after. ::)" }-

Hmm.... Edge does integrate into the security center....

What operating system are you using that isn't working with it?

[Dark Star 72]

Joe,
Have been running beta 241 all day since uninstalling DefenseWall without any problems at all so it would seem that there was definitely a class between the two.
I had a few problems on the machine the other day when still running bld 199 which at the time I put down to running Zemana AntiLogger alongside Edge and DW but have had Zemana running all day today with Edge without any problems.

[sded]

I don't see Edge in Security Center either-just Windows Defender and Avast! under malware protection. Currently Edge 241, two Vista Computers as in signature.

[PrevxHelp]

-{ Quote: "I don't see Edge in Security Center either-just Windows Defender and Avast! under malware protection. Currently Edge 241, two Vista Computers as in signature." }-

Ah, in that case, it seems like it is an incompatibility with Vista SP1. Microsoft changed the security center in Vista SP1 - Edge will integrate properly on Vista SP0, XPSP2/SP3, and Windows 7 but the interface is completely different on SP1...

[raven211]

-{ Quote: "Hmm.... Edge does integrate into the security center....

What operating system are you using that isn't working with it?" }-

Okay, then the question is if it already has the kind of feature I suggested, cause I, like sded, already have registered software - and for me that's NIS09. TF is by default disabled to register itself since it's usually run together with other AV-like software, and I've left it that way.

I'm running XP, so I only have the AV category and not AS. Does Prevx Edge register itself to both? (It should)

[PrevxHelp]

-{ Quote: "Okay, then the question is if it already has the kind of feature I suggested, cause I, like sded, already have registered software - and for me that's NIS09. TF is by default disabled to register itself since it's usually run together with other AV-like software, and I've left it that way.

I'm running XP, so I only have the AV category and not AS. Does Prevx Edge register itself to both? (It should)" }-

Edge does register itself to both AV and AS (if it exists). We're going to be looking into Vista SP1 further but currently do not have a solution for the security center integration on it.

[Swordfish_]

-{ Quote: "I'll send you a PM with it :)" }-

Could I receive it too? (a link to beta) Have some free time this week :)

Best regards.

[GES/POR]

Id like to c it replace the uac part of the sec. center instead of the av n as when they r allready occupied by other tools, Joe how about it?

[PrevxHelp]

-{ Quote: "Id like to c it replace the uac part of the sec. center instead of the av n as when they r allready occupied by other tools, Joe how about it?" }-

The security center allows you to add in an antivirus product and it is possible to have multiple antivirus products installed so we just add ourselves to the list.

However, we won't disable UAC as Edge doesn't directly replace the functionality of UAC (they compliment eachother... if you like popups ;D)

[Saraceno]

Prevx Edge does integrate into the security centre as an Anti-virus on Vista SP1. If people are getting the security centre 'x' icon, just turn off the security centre notifications (which you probably already know how to do).

[sded]

It appears to not integrate with SP1 if you have other antivirus/antimalware already showing up. It is missing on both of my Vista computers, Ultimate and Home Premium.

[Dark Star 72]

Beta 3.0.0244 now available for those with a download link for the beta versions. Have not played with it yet as I have to go out.

[Dark Star 72]

Had a quick play.
The scheduler page - GUI > Scheduler > Scan Scheduler seems to be stuck.
If you click on any of the check boxes you cannot untick them or tick the bottom box. Also the 'Scan My System' time cannot be changed. Mine keeps returning to the same time.

[rolarocka]

-{ Quote: "Had a quick play.
The scheduler page - GUI > Scheduler > Scan Scheduler seems to be stuck.
If you click on any of the check boxes you cannot untick them or tick the bottom box. Also the 'Scan My System' time cannot be changed. Mine keeps returning to the same time." }-
Same here

[Saraceno]

sded, previously I had avast! and prevx edge. Maybe prevx edge now shows up on my windows security screen after I removed avast!. Not too sure. Could be something to look into.

[sded]

Not worried about it. As long as Security Center doesn't nag; I already know Prevx Edge is active from the green winkie. Thanks for the info though. :)

[BG]

-{ Quote: "Had a quick play.
The scheduler page - GUI > Scheduler > Scan Scheduler seems to be stuck.
If you click on any of the check boxes you cannot untick them or tick the bottom box. Also the 'Scan My System' time cannot be changed. Mine keeps returning to the same time." }-

I'm seeing the same thing DS.

[Baldrick]

Hi Joe

Was very recently updated from Build 241 to 244 automatically...great. However, immediately after that Edge ran a scan and turned up what I believe are false positives as the files highlighted are related to the installation of KIS that I have on my system (see attachement).

I chose Ignore in this in this case with each file as I am pretty certain that these are not malicious...but the question is why have they been detected now, ie, with Build 244. ???

Also found but separately was an alert re. PXPROT.SYS (see 2nd attachment) which I have tried to find on the web but have failed to find any reference to...could this be part of the latest version of the Edge? If so then I suspect that it to is a false positive. Because I was in evaluation mode it only allowed Trust or Buy so I have trusted for the moment. :-\

Hopefully you can advise on both of these?

Cheers



Baldrick ;D

[PrevxHelp]

-{ Quote: "Hi Joe

Was very recently updated from Build 241 to 244 automatically...great. However, immediately after that Edge ran a scan and turned up what I believe are false positives as the files highlighted are related to the installation of KIS that I have on my system (see attachement).

I chose Ignore in this in this case with each file as I am pretty certain that these are not malicious...but the question is why have they been detected now, ie, with Build 244. ???

Also found but separately was an alert re. PXPROT.SYS (see 2nd attachment) which I have tried to find on the web but have failed to find any reference to...could this be part of the latest version of the Edge? If so then I suspect that it to is a false positive. Because I was in evaluation mode it only allowed Trust or Buy so I have trusted for the moment. :-\

Hopefully you can advise on both of these?

Cheers



Baldrick ;D" }-

Hello,
PXPROT.SYS is a legitimate component of Edge - its self protection (it got missed in the whitelisting procedure in the latest beta release).

However, can you send me a scan log so I can fix the Kaspersky FPs?

[PrevxHelp]

-{ Quote: "Had a quick play.
The scheduler page - GUI > Scheduler > Scan Scheduler seems to be stuck.
If you click on any of the check boxes you cannot untick them or tick the bottom box. Also the 'Scan My System' time cannot be changed. Mine keeps returning to the same time." }-

We are aware of this issue and will be correcting it in the next beta :) Thank you for the report!

[Dark Star 72]

Another couple of problems, this time with the password protection.
Clicked on the Edge icon to put it in 'Install Mode' and got a pop-up window requesting my password. Very good but I cannot type / input the password, I cannot find any way to actually get the password or anything else I type to come up in that window:( If I place the cursor in the bar where the password should appear as I type it, and then left click to get the flashing bar (senior moment, cannot remember what it's called :-[ ) in there to start typing nothing happens.
As I had Edge password protected I decided to see if it would take the password when I tried to uninstall it. Control panel > add / remove > Remove > uninstalled no problem. Didn't ask for my password at all!
Surely there's no point in password protecting to stop anyone changing the settings if they can simply uninstall it:dry:

[PrevxHelp]

-{ Quote: "Another couple of problems, this time with the password protection.
Clicked on the Edge icon to put it in 'Install Mode' and got a pop-up window requesting my password. Very good but I cannot type / input the password, I cannot find any way to actually get the password or anything else I type to come up in that window:( If I place the cursor in the bar where the password should appear as I type it, and then left click to get the flashing bar (senior moment, cannot remember what it's called :-[ ) in there to start typing nothing happens.
As I had Edge password protected I decided to see if it would take the password when I tried to uninstall it. Control panel > add / remove > Remove > uninstalled no problem. Didn't ask for my password at all!
Surely there's no point in password protecting to stop anyone changing the settings if they can simply uninstall it:dry:" }-

Hello,
What you are reporting is definitely a bug :) It will be fixed in the next beta release.

As for uninstalling - we're now limiting uninstallation when password protected to only administrator users on the PC so that should get around the issues and not prevent someone from ever uninstalling Edge :)

[raven211]

-{ Quote: "Edge does register itself to both AV and AS (if it exists). We're going to be looking into Vista SP1 further but currently do not have a solution for the security center integration on it." }-

Okay, yeah, I think I recall Vista being able to report all the software that's active, while XP will then say something in the lines of "one or more antivirus software..." - which doesn't give me too much clue. ;D It's been a while since running Vista by now... Seems like Prevx is not registering itself here on my XP system where I already have other software in the AV-category, as it doesn't say something like what's in my quote. :) Is this intentional by your program, or should it still register itself?

[PrevxHelp]

-{ Quote: "Okay, yeah, I think I recall Vista being able to report all the software that's active, while XP will then say something in the lines of "one or more antivirus software..." - which doesn't give me too much clue. ;D It's been a while since running Vista by now... Seems like Prevx is not registering itself here on my XP system where I already have other software in the AV-category, as it doesn't say something like what's in my quote. :) Is this intentional by your program, or should it still register itself?" }-

Edge should still register itself alongside other AVs on XP. We've seen no problems with this but XP may decide which one to report on its own and its hard to control exactly which that is. As for Vista - I'm not even sure where we have problems anymore as I'm running Vista SP1 x64 and Edge is reported as "up to date and virus scanning is on"..... ???

[Dark Star 72]

Joe,
Any ETA for the next Beta ;D

[PrevxHelp]

-{ Quote: "Joe,
Any ETA for the next Beta ;D" }-

Quite soon AFAICT ;D I'll let you all know as soon as its released :)

[raven211]

-{ Quote: "Edge should still register itself alongside other AVs on XP. We've seen no problems with this but XP may decide which one to report on its own and its hard to control exactly which that is. As for Vista - I'm not even sure where we have problems anymore as I'm running Vista SP1 x64 and Edge is reported as "up to date and virus scanning is on"..... ???" }-

Well, is it registering itself in the AS section too for you? ;)

I can confirm that Prevx registering itself here on XP is NOT the case. I've confirmed what I've experienced as message from SC when two applications are registered at the same time by temporarily enabling TF's registration. The first screenshot shows SC and TF with its option enabled while the second is SC with NIS09 registrated alone - Prevx is not a part of it, and this is even confirmed with the latest 244 build.

[PrevxHelp]

-{ Quote: "Well, is it registering itself in the AS section too for you? ;)

I can confirm that Prevx registering itself here on XP is NOT the case. I've confirmed what I've experienced as message from SC when two applications are registered at the same time by temporarily enabling TF's registration. The first screenshot shows SC and TF with its option enabled while the second is SC with NIS09 registrated alone - Prevx is not a part of it, and this is even confirmed with the latest 244 build." }-

Aha, I've reproduced the issue with registering as an antispyware product on Vista SP1. This fix won't make it into the next beta (due out in ~10 minutes :)) but it will come into the next one.

As for XP, it works fine as far as we've seen but we're going to look deeper now that we've definitely seen an issue with Vista SP1 antispyware.

[raven211]

Waaah, it doesn't work for me! ;D Keep up the good work. :)

[raven211]

I like this one ;D even if I probably know why that is. :D

[PrevxHelp]

-{ Quote: "I like this one ;D even if I probably know why that is. :D" }-

Yes, we haven't whitelisted our build yet ;D It isn't done automatically for the beta builds ;D

[raven211]

Just curious... when Edge tells me "Attention - Infections have been blocked" and gets all red - what's the user supposed to do? :doubt: Even I dunno what to do! :blink: ;D

[raven211]

I also noticed that atleast the beta doesn't take note up to the right of the main-window where it says "As of today, Edge has cleaned X infections", of infections blocked/"cleaned" automatically (through detection override). Is this intentional?

[raven211]

When checking the checkbox for creating a desktop shortcut, but click Back and not Save Changes - it'll save the checkbox-status, either if it's unchecked or checked, but won't take action like creating a shortcut when there isn't any. Still seems like odd behaviour to me...

Speaking of which... when could we see the fix for clicking the Back-button saving changes in the Protection Settings section (that's atleast the only section I know about where this happens...)?

[PrevxHelp]

Hello,
If you've come to the "Infections have been blocked" screen and want to clear off that status, you should click Scan Now and run a scan. This would generally happen only if another AV is locking a file while Edge tries to clean it or if the file is caught mid-download and can't be removed right away (or if Automatically remove blocked files is unchecked of course ;D). That status indicates that an infection has been blocked but the file may still exist so the system isn't completely secure yet (the threat was averted but not eliminated).

The issue with the back button saving changes in Protection Settings will be fixed in the next release, and we'll also reset the checkbox for creating a desktop shortcut.

The count of infections cleaned "should" be incrementing as you block them in realtime but based on the fact that you encountered the "Infections have been blocked" screen, is "Automatically remove blocked files" turned off? :doubt:

[sded]

OK; now what? I finally ran a full scan of C, and got the attached infection alerts. I do have the Intel Corporation; Intel� Graphics Media Accelerator Driver for mobile installed, so would think I should treat this as a false positive and go to Detection Overrides and override them for detection. But these are the first infection messages I have seen, so I thought I would also ask here. Thanks; Ed.

[PrevxHelp]

-{ Quote: "OK; now what. I finally ran a full scan of C, and got the attached infection alerts. I do have the Intel Corporation; Intel� Graphics Media Accelerator Driver for mobile installed, so would think I should treat this as a false positive and go to Detection Overrides and override them for detection. But these are the first infection messages I have seen, so I thought I would also ask here. Thanks; Ed." }-

Sounds like a false positive - but I don't see an attached message :) Could you PM me the log or just the entries?

[sded]

OK; now it shows up. :) I double clicked the entries, and have the option to keep detecting, block, or trust (which I presume means don't tell me about it again).

[raven211]

-{ Quote: "Hello,
If you've come to the "Infections have been blocked" screen and want to clear off that status, you should click Scan Now and run a scan. This would generally happen only if another AV is locking a file while Edge tries to clean it or if the file is caught mid-download and can't be removed right away (or if Automatically remove blocked files is unchecked of course ;D). That status indicates that an infection has been blocked but the file may still exist so the system isn't completely secure yet (the threat was averted but not eliminated).

The issue with the back button saving changes in Protection Settings will be fixed in the next release, and we'll also reset the checkbox for creating a desktop shortcut.

The count of infections cleaned "should" be incrementing as you block them in realtime but based on the fact that you encountered the "Infections have been blocked" screen, is "Automatically remove blocked files" turned off? :doubt:" }-

Nope, I've since our discussion of "Automatically remove blocked files" enabled it. ;D I don't remember exactly, and wish I was, about what happened, but I think it was when I first was prompted about it. If I recall correctly, I tested the function that clicking the cross of the prompt should also result in cleaning the infection to be average Joe proof. ;D Yet, maybe this actually wasn't functioning correctly, so that Prevx Edge either didn't even block it, or didn't remove the detection when I clicked the cross - resulting in the Attention-status where I'm supposed to run a scan to verify.

Note that this was the detection of build 246, so maybe this is not an issue in that build - who knows. :D Could you test what happens for you when a detection is occuring, resulting in a prompt, and you click the cross where it's supposed to still clean the file - cause as I said, I don't remember why this was happening. :-[

[PrevxHelp]

-{ Quote: "OK; now it shows up. :)" }-

Ah ok, I'm still going to need the scan log itself - can you save one from Tools and Settings > Save Scan Results and then PM it to me? From that I'll be able to get to what signature/heuristic is causing the FPs :)

[PrevxHelp]

-{ Quote: "Note that this was the detection of build 246, so maybe this is not an issue in that build - who knows. :D Could you test what happens for you when a detection is occuring, resulting in a prompt, and you click the cross where it's supposed to still clean the file - cause as I said, I don't remember why this was happening. :-[" }-

Ah that explains it right there ;D If you hit the X it will not clean the file - the file would have been blocked but the user didn't say 'Block' so we don't remove the file.

This way, if a user accidentally closes the prompt, we won't remove files on them - we will still prevent them from loading but we won't remove them (hence why you received the warning about infections being identified :))

I believe this explains the expected behavior, however I could be wrong - let me know if this sounds partially sane to you ;D

[sded]

Log is too long to PM here, since it is a full scan of c://. Where to send it? Or do you just want the top two log lines showing the cloaked malware?

[raven211]

-{ Quote: "

I believe this explains the expected behavior, however I could be wrong - let me know if this sounds partially sane to you ;D" }-

That does make sense, since Edge then found the new beta as being a threat, but it was only blocked, not removed. :P ;)