Error downloading file from update server

[lourensz777]

Good Morning,

ESET Antivirus v.3
I'm trying to update too and have checked my update servers and set to Automatic.

The update gets to 75% and then stops and says "Error downloading file from update server" The computer has connection to the internet.

I have double checked my license and re-entered it but still getting the problem.

If you could help that would be much appreciated.
Thanks.

[lourensz777]

Don't worry about this thread I have fixed the problem.

I logged in on the computer as administrator and re-installed NOD. Logged out and logged back in and the update process completed successfully.

[NOD32 user]

Hi lourensz777,

Thanks for posting back so we know all is well.

Cheers :)

[Marcos]

Should you come across the error again, set the logging verbosity to diagnostic, try to update manually and post here the entire error message from the event log.

[lourensz777]

{QUOTE->
The update gets to 75% and then stops and says "Error downloading file from update server" The computer has connection to the internet.
<-QUOTE}

PM with further instructions sent. Sorry for deleting the rest of the message, I clicked on Edit instead of Quote and rewrote the rest of the message in error.

[dvdempire]

I am having the same problem. Only seems to be happening on clients I recenlty installed. 3 in fact. Getting same error as above. I've followed the steps to clear cache, delete all users and .dat files. also tried multiple un/reinstalls. Even tried different install packages. All with same results, it installs fine, checks back with admin server but WON'T update.

[Marcos]

{QUOTE-> I am having the same problem. Only seems to be happening on clients I recenlty installed. 3 in fact. Getting same error as above. I've followed the steps to clear cache, delete all users and .dat files. also tried multiple un/reinstalls. Even tried different install packages. All with same results, it installs fine, checks back with admin server but WON'T update. <-QUOTE}

Please do the following:
- compress the content of the "C:\Documents and Settings\All Users\Application Data\ESET\ESET NOD32 Antivirus\Updfiles" folder.
- export the "HKEY_LOCAL_MACHINE\SOFTWARE\ESET\ESET Security" registry key to a reg file and add it to the archive

I'll PM you further instructions for uploading the stuff to our ftp.

[dvdempire]

Have not heard anything back for a few days now, I sent you my config files from a working and non-working server. Any ideas? These still will not update.

[jclark33]

MORE UPDATES ISSUES, THEY CAN'T FIX GO ESET.

I LIKE IT BETTER WHEN THE SAME PROBLEM REPEATS OVER AND OVER!!!!

GREAT SUPPORT