View Full Version : crashing backup to xp network share
October 29th, 2008, 10:25 PM
Hi, new user of ATI 11 (latest build, checked that). Trying to do a full backup of some folders to an XP pro share drive on the network. Program crashes every time (error below).
I've tried backing up to a Backup location, other folder, splitting into 4G files, chkdsk of main drive and destination drives. Crashes every time after about 30 minutes...total to be backed up is probably 50Gigs.
I did a small test backup of just a few folders and it backed up fine.
thanks for any help,
Faulting application trueimage.exe, version 188.8.131.5201, faulting module trueimage.exe, version 184.108.40.20601, fault address 0x0025006e.
October 30th, 2008, 12:14 AM
More info...created an 18gig .tib file...died again...
any ideas anyone???
Microsoft Visual C++ Runtime Library
abnormal program termination
<event code="10" id="5" level="4" message="Failed to backup file or folder
Error creating the file. (0x4000A) Tag = 0xD11B4F5EC453B921:
Retry/Ignore/Cancel" module="4" time="1225335529" />
November 26th, 2008, 04:00 AM
Thank you for using Acronis True Image ( http://www.acronis.com/homecomputing/products/trueimage/)
Please obtain the following diagnostic information and submit a request to Acronis Customer Service Department here (http://www.acronis.com/my/support)
1. Please do the following under Windows environment in order to enable full dumps:
- Open "Start";
- Right click on "My Computer" and choose "Properties";
- Select "Advanced system settings" item;
- Go to "Advanced" tab;
- Go to "Startup and Recover" Settings;
- Choose "Kernel dump" in "Write debugging information" box;
- Close all the dialog windows by clicking OK buttons.
Now, please reproduce the issue and send us the dumps created. This will allow us to investigate the problem thoroughly.
Please be aware that the %SystemRoot% value is the location of the operating system folder. The default path on a clean installation depends upon the version of the operating system. By default in Windows NT 5.1 (Windows XP) and newer versions it is \WINDOWS.
2. - Open Start\Programs\Accessories\System Tools\System Information;
- Choose the "Save" option in the "File" menu (or "Action" menu under Windows 2000), enter the "File name" and set the field "Save as type" to "System Information File (*.NFO)";
- Send us the saved file.
Also please try to perform the backup operation to your internal hard drive and see if the issue remains.
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