Unable to add Exclusions via xml

[angelo_lopes]

Track It Help Desk Software installs a service, Track-It! Workstation Manager Service Monitor.
NOD32 v.3.0.667.0 finds the executable being a virus (false positive).
I added to the xml configuration file Exclusions TIServiceMonitor.exe but neither Importing Settings nor creating a Task to Update Remote Computers Configuration I am able to make TIServiceMonitor.exe appear on the computers configuration Setup.
Am I misunderstanding something regarding updating Client's configuration?

Thanks in advance!

http://angelo.diinoweb.com/files/My Photo Album/false_positive.png

[NOD32 user]

Hi angelo_lopes,

Works perfectly here in both directions using the current Beta (http://www.eset.sk/download/beta_verzia)
203647

Cheers :)

[angelo_lopes]

Hi NOD32 user

Thanks for your reply, I will give version 3.0.26 beta a try and post here the result.

Did you have the same problem than me (not changing Exclusion in the Clients) with previous version 2.0.110?

Cheers ;)

[angelo_lopes]

I installed v.3 Server version and the new Console.

Exclusions I configure in the xml file still do not appear in the Clients, either I "send" configuration via Server Task or importing the xml :(

And, Marcos, my problem is not the executable file I want to add and send to all Clients. My problem is ESET RA not doing what it is supposed to do.


Regards.,

[agoretsky]

Hello,

NumaraSoftware's web site seems to be down so I cannot download a copy of the Track It Help Desk Software.

Can you email a copy of the TISERVICEMONITOR.EXE file in an archive file protected with a password of "infected" to samples@eset.sk with a Subject: of Probable False Positive Alarm and a link to this message thread?

That will ensure that ESET's virus lab promptly processes the submission.

Regards,

Aryeh Goretsky

[angelo_lopes]

My problem is not this particular file. All I need is to be able to add an exclusion (e.g. Anton_Zakov.exe) to my Settings_whatever.xml file, and that the configuration can be "sent" to the Client's AV settings. Now I cannot do it, even Importing Settings! Please...

[angelo_lopes]

All set now. With pathless filenames and wildcards it just doesn't work.