mistakenly purchased 2 ESS lic in July - refund denied

[pojispear]

long time user of NOD32, purchased two licenses in July but i guess there was also two lic for ESS in the cart and i was charged for both. never used the lics or even downloaded ESS

i sent this message to eset customer support

Sent: Friday , October 24, 2008 02:58 am PDT (GMT-07:00)
Subject: mistakenly ordered two sets of licenses in July 2008

Hi, I mistakenly ordered two sets of licenses in July 2008. I have not installed or used the two lic for ESS (below).

Could you refund me $69.99 ? In this same order, I ordered two lic for NOD32 and am using both now. Thank you
Your order no. 142-SOxxxxxx July 11, 2008


i just got this reply:

An ESET Customer Care Representative has updated this case with the following information:

~Private correspondence removed per TOS. (http://www.wilderssecurity.com/tos.php) - Snap~

i can understand this position if i downloaded it, or tried it out but i did neither. I'm sure eset can verify this. any suggestions?

[kC_]

why did it take you 3 months to realise this? you should of contacted them immediatley

[pojispear]

True, my business acct was a bit busy and i didn't notice it. But i think it's easy for them to verify that those licenses were never registered or used. It's also easy for them to verify i've renewed 2 lics a year with them for 4 or 5 years, so i do have customer loyalty.

Just a little disappointed, especially when it appears as two separate charges. I clearly did not submit two orders, i remember pressing back and removing the ESS lics before processing my order, but it appears as two separate charges on my checking acct.

[agoretsky]

Hello,

If you can send me details of the order (sales order numbers, license information and so forth) I can check with ESET's U.S. sales department on this.

Regards,

Aryeh Goretsky

[pojispear]

Thank you sir, i'll do it