AVG 8 - Paid ... What Number?

[Zeena]

Hi :)


Anyone using AVG 8 Paid?

Can someone please tell me...

1/ Have you had a really big update ( Requiring a Restart ) in the last 24 hours?

2/ If you had a big update... Did it cause you any strange problems?

3/ After this big update... Can you confirm what version number your on please?
e.g. Are you still on AVG 8 Paid... Version Number - Ending ... 196 ?


Why Do I Ask?

Coz... I've had the most awful day with my Desktop Computer :'(

* I'd been using my Laptop all morning. No Problems There!
Laptop - Has NIS 09 and NO - AOL Software

* At approx 3pm I went and turned on the Desktop Computer .. Ready for my little lad coming home from school.
Desktop - Has AVG 8 Paid and AOL Software

* When the Desktop came on... No AOL - No Internet!
The AOL triangle in the Taskbar was Grey & Red
Of Course... AVG 8 Told Me - " Can Not Connect To The Server " ... And - Couldn't Update!

I ran back to check the Laptop... Still Connected to the Internet.
I checked the Router... No Sign of any Problems!
However...
To try and get the Desktop to connect to the Internet .. And to try and get AVG 8 to update...
I unplugged the Router .. Then plugged it back in again.
The Desktop Connected to the Internet ... And AOL was Blue Again

* I opened AVG 8 ... And Clicked - Update
AVG 8 went through what seemed like a normal update :)

* Then AVG 8 Told Me - " A New Update Is Available "
I Clicked - Update
AVG 8 Updated ... Then acted like it was updating again ???
Then AVG 8 Told me - " Update Failed! " :argh:
I Noticed the last 3 numbers of the version number had changed from - 196 To 191 - Backwards :o

* I Clicked Update Again! ... AVG 8 - Finally Finished The Update! :D
AVG 8 asked me to - Restart!
This was something it has never asked me to do before.
Also... I was now back to version number ending - 196 :what:

* Desktop Back On... I tried to sign into AOL
AOL - Froze!
Then... " AOL - Not Responding "
I used Task Manager to get out... Then Tried Again!
AOL Froze Again :-\
Only This Time... Task Manager Wouldn't Work :argh:
In The End... I Had To Force The Computer To Shutdown :'(


* Booted Back Up... Same Again!

And Again .. And Again .. And Again >:(

It would take me forever to tell you the whole story ::)
And as I'm not sure how or if... The AVG 8 thing is connected to the AOL thing :-\
I'll Leave It At That :-[

Lets just say...
My Desktop Computer has had a very bad day :(

Has anyone else been through anything like this today?
With either - AVG 8 - Paid... AOL Software ... Both! :'(

And can someone please tell me...
If you did have this big update to AVG 8 Paid.
What Version Number Did It Leave You With?

Thanks in Advance! ;)

[JRViejo]

AVG Paid 8.0 had a version update today Program update AVG 8.0.196 (HF3) (http://www.avg.com/us.128881). I use AVG Free 8.0 and it had a version update a couple of days ago Program update AVG 8.0.0175 (http://free.avg.com/94104) that required a restart (normally version updates do).

No update problems with the Free but both the LinkScanner & Web Search features were not originally installed by choice.

Wilders AVG Program Update Alert (http://www.wilderssecurity.com/showpost.php?p=1336715&postcount=1)

[xxJackxx]

I was updated to 196 on 3 servers today. AVG 8 Network version paid. Fine on 2 machines. But on the 3rd one same problems as the OP. No internet. I could ping any address, but IE would not connect to any site. AVG would not connect to the update server. The thing that really sucked was I installed Windows updates at the same time, took a few minutes to determine AVG was the culprit. Uninstalling it fixed it for me . It won't be going back on.

[Firecat]

Version 196 is the correct version......

[Zeena]

Hi :)


Thanks Everyone! ;)

So I'm on the right version then :D

I just don't understand how this AVG 8 Update ... Managed to kill my AOL Software :(
I don't have the AVG 8 - Firewall
Just the Anti-Virus & Anti-Spyware

I haven't tried going back into AOL since this afternoon.
I'm Too Scared! :-[
Every time I try to sign in to AOL ... I get stuck! :argh:
When I try to use Task Manager ...
Half the time it works.
But the other half..
Task Manager either Fails to shut AOL down .. OR .. Just does nothing at all :what:

Then I have no choice but to Force the Computer to Shutdown :'(

Re : Internet
The strange thing is...
Once I had Rebooted the Router ... And my Desktop could connect to the Internet again.
( AVG 8 Updated - Just About! ::) )
I've been able to surf the web through IE7 just fine :D
I just can't sign in to AOL :(


Off To Bed Now! :(
It's been a very long day
See You In The Morning ;)


Thanks Again! :thumb:

[JRViejo]

xxJackxx, first, welcome to Wilders! You raise a point that's worth commenting on:
-{ Quote: "The thing that really sucked was I installed Windows updates at the same time, took a few minutes to determine AVG was the culprit." }-
It has been my experience that whenever Microsoft updates their software, some fixes tend to upset my PC quite a bit, so a long time ago, I eliminated ALL automatic program updates (I do them manually by keeping track of Wilders Update Alerts - thank you!). I also got in the habit of ONLY updating Windows software manually on Patch Tuesday and then immediately rebooting, even if not asked to do so, letting the system simmer the rest of the day, without further intrusions.

Maybe it's just me being quirky, but those 2 steps have totally eliminated any previous update conflicts and my PC lives happily ever after. IMO, several software programs updating themselves automatically, at the same time, raises the potential for conflicts ten fold. I also used to blame software yet I now understand the intricacies of dealing with Windows code - anything can happen. Before junking that AVG or any other software, I would give it one more chance to live.

[xxJackxx]

-{ Quote: "xxJackxx, first, welcome to Wilders! You raise a point that's worth commenting on:

It has been my experience that whenever Microsoft updates their software, some fixes tend to upset my PC quite a bit, so a long time ago, I eliminated ALL automatic program updates (I do them manually by keeping track of Wilders Update Alerts - thank you!). I also got in the habit of ONLY updating Windows software manually on Patch Tuesday and then immediately rebooting, even if not asked to do so, letting the system simmer the rest of the day, without further intrusions.

Maybe it's just me being quirky, but those 2 steps have totally eliminated any previous update conflicts and my PC lives happily ever after. IMO, several software programs updating themselves automatically, at the same time, raises the potential for conflicts ten fold. I also used to blame software yet I now understand the intricacies of dealing with Windows code - anything can happen. Before junking that AVG or any other software, I would give it one more chance to live." }-

Thanks for the welcome. I agree with the automatic updates, I turn them off as well. The machine that gave me the trouble today is always the last one I update as if there are any update issues I know before I get to this one. It serves paying customers and needs as much uptime as possible. As for giving AVG a second chance, this one was it. Twice version 8 has failed me on a server that can't afford the downtime. Never had issues with version 7. I am sure they will fix it, but I don't want to get fired waiting on it.

[Firecat]

Sigh, I too am unable to connect to the internet so long as the AVG TDI network filter driver is enabled for the network connections on my computer. The moment I disable it, everything is zippy and dandy again. I wonder what has happened......:(

[snapdragin]

One off-topic post removed. This thread is about AVG 8 - Paid, not about other AV's. Please stay on topic. Thanks.

[JRViejo]

-{ Quote: "As for giving AVG a second chance, this one was it. Twice version 8 has failed me on a server that can't afford the downtime. Never had issues with version 7. I am sure they will fix it, but I don't want to get fired waiting on it." }-
Well, it looks like 3 strikes, you're out AVG. I have to agree with you, xxJackxx, especially where paying customers are concerned and when your job could be on the line, for trying to stick with a faulty application that's not doing its job. Hope you find a good replacement and thanks for your reply. Take care.

[JRViejo]

-{ Quote: "Sigh, I too am unable to connect to the internet so long as the AVG TDI network filter driver is enabled for the network connections on my computer. The moment I disable it, everything is zippy and dandy again. I wonder what has happened......:(" }-
Firecat, if you look at the program improvements of Paid version 8.0.196, it states "TDI driver changes to increase stability and performance of Firewall, WebShield, and LinkScanner." Their stability is causing your instability and you should contact AVG Tech Support, if you haven't done so already.

[Firecat]

-{ Quote: "Firecat, if you look at the program improvements of Paid version 8.0.196, it states "TDI driver changes to increase stability and performance of Firewall, WebShield, and LinkScanner." Their stability is causing your instability and you should contact AVG Tech Support, if you haven't done so already." }-
Yes, I have sent off an email to technical support. Let us see what happens :)

[GoblinPP]

Please, take a look at this information: http://www.avg.com/faq.num-1561#faq_1561

[Zeena]

Hi :)

Sorry it's taken me so long to come back :-[
I've spent all morning...
1/ Windows Updates
2/ Uninstalling the AOL Software off the Desktop Computer.
3/ Updating to the new version of MBAM on the Desktop Computer.

To.. GoblinPP
I do still have an Internet connection :)
It was just when I first switched on the Desktop Computer Yesterday...
My Internet connection was completely :thumbd:
I managed to get my internet back... And Update AVG 8 - Just About!
But then when I tried to sign in to AOL ... Big Problems! :argh:

To Everyone...

1/ Re : Windows updates
I don't think it was the Windows updates that caused the problem with the AVG 8 Update.
Why?
Because I live in the UK ... And we get our Windows Updates a day later.
So... I only got my Windows Updates - Today :)

2/ Re : AOL Software
After trying to sign into AOL again today...
I realised I had an even bigger problem than I first realised :(
* I tried to Sign in to AOL
* Again... I got stuck at stage 1 of signing in.
* Thank God... Task Manager .. Managed to get me out this time.
Trouble was...
Once out of the AOL situation.
When I tried clicking IE7 .. It Wouldn't Open :what:
When I tried opening Control Panel ...It Wouldn't Open!
* My Desktop Computer Had Froze :argh:
* Once Again... I Had To Force My Computer To Shutdown :'(
* I Had No Choice... I've Uninstalled The AOL Software From My Desktop computer.

3/ Re : MBAM ..... Please Read!
After Installing the Windows Updates.
And Uninstalling the AOL software
I Decided To Update... MBAM
I knew there was a New Version Update :)
And I wanted to make sure I'd installed it ... And made a System Restore Point ... Before my little lad got home from school.
* I Opened - MBAM
* Clicked through Vista's UAC ... ( Do all you guys have to do this when opening MBAM? )
* Clicked to update ... And MBAM started updating.
But Then...
* PC Tools Firewall Plus asked me Allow or Block - Twice!
* As I had needed to click Allow - Twice ... The last time MBAM had a version update.
I Just Clicked... Allow - Allow ::)
However..
As I clicked Allow for the second time... I just happened to notice some like - Unidentified Program :-[
The Next Minute...
( As well as the MBAM Update Window ) I had another window open ???
It Said Something Like...
" To make Windows Defender More Effective And Help Others... Do you wish to send information on - C / Programs / MBAM "
I have never seen anything from Windows Defender like this before :argh:
So I Clicked - Cancel :doubt:
What Do You Guys Think About This?
Do You Think... Real - OR - Fake ?

I Don't Know What To Think! :'(


Thanks! ;)

[Firecat]

-{ Quote: "Please, take a look at this information: http://www.avg.com/faq.num-1561#faq_1561" }-
Oh, thank you very much. I will try it and see what happens!

I really should look at the FAQs more often I guess......:)

BTW, do you work for AVG?

[gery]

AVG is going downstairs don't you think so? it is loading a truck full of false or positives or negatives and it takes more than a week to fix small issues.
hope someone of them reads thro here

[jlo]

Out of interest are support issues answered quickly with paid AVG?

Cheers

Jlo

[gery]

it depends on the issue you are asking but they might delay two or three days and rarely takes longer.
from experience

[Zeena]

Hi jlo :)

-{ Quote: "Out of interest are support issues answered quickly with paid AVG?

Cheers

Jlo" }-

I'm Afraid... It's a bit hard to know how to answer your question :-\

Why?

Because...
I asked AVG 8 Support a question .. A few months ago.
Answer took about 3 days to arrive.
However!
I asked AVG 8 Support another question .. Approx 2 weeks ago.
I'm still waiting for a reply >:(


Another thing that's upsetting me about AVG 8 on my Desktop Computer...
My AVG 8 - Scans ... Are getting shorter and shorter :what:

[JRViejo]

-{ Quote: "It Said Something Like...
" To make Windows Defender More Effective And Help Others... Do you wish to send information on - C / Programs / MBAM "
I have never seen anything from Windows Defender like this before So I Clicked - Cancel
What Do You Guys Think About This? Do You Think... Real - OR - Fake ?" }-
Have you looked inside the Quarantined items section of Windows Defender to see if something from MBAM is there?
-{ Quote: "Another thing that's upsetting me about AVG 8 on my Desktop Computer...
My AVG 8 - Scans ... Are getting shorter and shorter" }-
Look at History > Scan results, are the tested objects numbers for Scan Whole Computer, the same or less for each scan? Also, look at the Start & End times for each scan, are there major differences (by adding total time) if the tested objects numbers are the same?

[Firecat]

-{ Quote: "Out of interest are support issues answered quickly with paid AVG?

Cheers

Jlo" }-
Before the release of AVG 8.0, it was VERY quick. I sometimes received multiple emails within a span of 6 hours.

When AVG 8.0 launched, possibly due to the technical issues associated with the program and rapid global expansion of the company, the response time increased for me. Sometimes support tickets would take a week to get answered.

Now, initial replies to tickets are usually answered within 3 days and subsequent replies are received within 6-10 hours of responding to the previous support reply.....So yes, AVG has slowed down a little, but they are still offering good support - at least the company did not drop on the quality front.

[Firecat]

-{ Quote: "Please, take a look at this information: http://www.avg.com/faq.num-1561#faq_1561" }-
Oh, I'm sorry, but this fix did not work for me. Now I will need to rely on the technical support's response. :(

[RenoComputerRepair]

Our Company has dealt with this mess over the last two days.:wacko: :thumbd: :thumbd:

Seems that about one in ten boxes that have AVG 8.0 block internet access after the update (version 196) applied on 10/23/08. We just remove the AVG 8.0, and re-install, then everything works fine. The problem is we have only four techs, and about 800 installs across Nevada using AVG 8.0. We have most of our customers remove it over the phone, then we perform a GoTo Assist meeting & re-install AVG 8.0.

We are going to contact AVG next week after the dust clears. Spent 60 hours of OUR time on Thursday/Friday fixing this PITA that cannot be billed.
We cannot find any rhyme or reason as to why some machines with AVG 8 are pooping themselves, why others are fine. Maybe it has to do with the Microsoft emergency critical update that was applied on 8/23/08???

MS08-067 - addresses a vulnerability in Microsoft Windows (KB 958644)

http://www.microsoft.com/protect/computer/updates/bulletins/200810_oob.mspx

[Stainton]

I use AOL, Windows XP, AVG Anti-Virus 8.0 (paid for) and had already installed the Microsoft update KB958644. The new version 8.0.196 from AVG installed ok and requested a restart and did not affect access to AOL. But it did take ages to update to the awaiting new Virus DB /1743. Working ok here now.

[Zeena]

Hi JRViejo :)

-{ Quote: "Have you looked inside the Quarantined items section of Windows Defender to see if something from MBAM is there?" }-

Re : Windows Defender

I've had a look at Windows Defender - History
MBAM - Shows Up!
There appears to be one entry for each time I've opened MBAM ... And Clicked Through - UAC
There's Nothing At All... In Windows Defender - Quarantine
And I can't find anything to explain the strange .. Windows Defender - Pop Up! :-\

-{ Quote: "Look at History > Scan results, are the tested objects numbers for Scan Whole Computer, the same or less for each scan? Also, look at the Start & End times for each scan, are there major differences (by adding total time) if the tested objects numbers are the same?" }-


Re : AVG 8

Over The Last approx 3 Months...

Full Computer Scan ( With... Scan Infectable Files Only - Ticked ) - Has gradually got shorter by approx - 5 minutes
Approx Time Of Scan : 27 minutes

Full Computer Scan ( With... Scan Infectable Files Only - UnTicked ) - Has gradually got shorter by approx - 20 minutes
Approx Time Of Scan : 40 minutes

I'm not on the Desktop at the moment.. To give you the exact figures
But - Yes! ... It does appear to be scanning less items than it used to :(

When I first got AVG 8 ...
The Scans used to get a minute or two longer each week.
I Suppose... As It had new things to scan :-\

Now they just keep getting shorter :doubt:
I know I uninstalled AOL yesterday.
But before that.. I haven't uninstalled anything for a very long time.


Thanks! ;)

[Zeena]

To... RenoComputerRepair & Stainton


Like I Said Yesterday...

I live in the UK ... And we get our Windows Updates a day later.
So..
I got the AVG 8 Update - Thursday
I got the Windows Updates - Friday


When I turned on my Desktop Computer on Thursday...
No Internet
No AOL
Normally..
Even if I lose my Internet connection.. It's extremely rare to see the AOL Taskbar Icon turn Grey & Red.
Got My Internet Back :)
Managed to Update AVG 8 - Just About!
Thought Everything Was Back To Normal :D
But then when I tried to sign in to AOL ... Big Problems! :argh:
Note!
The night before the AVG 8 update...
I had signed in and out of AOL just fine :)
If I had come here to Wilders and said all this ... Then everyone else had said - " No Problems Here! "
I'd have put the 3 things ...
1/ Temporary Loss Of Internet
2/ AVG 8 Update
3/ Broken AOL Software
...Down to Coincidence :(

However!
What A Coincidence :(
That other people have reported problems with their Internet :-\
My AOL Software being all to do with Internet.. It's hard to believe it Just happened to die - That Day!

Stainton..
Can I ask what version of the AOL Software you're using please?
I Was Using... AOL 9.0VR ( UK - Version )

Thanks! ;)

[Firecat]

-{ Quote: "Our Company has dealt with this mess over the last two days.:wacko: :thumbd: :thumbd:

Seems that about one in ten boxes that have AVG 8.0 block internet access after the update (version 196) applied on 10/23/08. We just remove the AVG 8.0, and re-install, then everything works fine. The problem is we have only four techs, and about 800 installs across Nevada using AVG 8.0. We have most of our customers remove it over the phone, then we perform a GoTo Assist meeting & re-install AVG 8.0.

We are going to contact AVG next week after the dust clears. Spent 60 hours of OUR time on Thursday/Friday fixing this PITA that cannot be billed.
We cannot find any rhyme or reason as to why some machines with AVG 8 are pooping themselves, why others are fine. Maybe it has to do with the Microsoft emergency critical update that was applied on 8/23/08???

MS08-067 - addresses a vulnerability in Microsoft Windows (KB 958644)

http://www.microsoft.com/protect/computer/updates/bulletins/200810_oob.mspx" }-
In my case, removing and reinstalling AVG 8 did not help. I am using Windows Vista 32-bit. The update from MS does not seem to have anything to do with this odd behaviour from AVG, as I had the update installed before I got the AVG update......

It is possible that this issue might only affect select hardware configurations, but its a long shot. :-\

[xxJackxx]

-{ Quote: "In my case, removing and reinstalling AVG 8 did not help. I am using Windows Vista 32-bit. The update from MS does not seem to have anything to do with this odd behaviour from AVG, as I had the update installed before I got the AVG update......

It is possible that this issue might only affect select hardware configurations, but its a long shot. :-\" }-

I am also sure the MS update had nothing to do with it, as I got the AVG update before getting the MS update on the machine that failed, so they are not related. Uninstalling AVG fixed my connection immediately. I did not reinstall. As for hardware, it would be hard to track down. I have a backup server that is identical hardware that did not have a problem.

[JRViejo]

-{ Quote: "Oh, I'm sorry, but this fix did not work for me. Now I will need to rely on the technical support's response. :(" }-
Firecat, have you received a reply from AVG Tech Support yet?

[Stainton]

My AOL is version 9.0. By the way, I got my Windows Update (UK) on Thursday, followed by the AVG update on the same day.

[hex_614]

the same thing happened to me., but after several updates. it's now fixed i think. i experience after that 195 update i cant use internet explorer or firefox. but YM is still connecting. that's strange.

[Zeena]

Hi Stainton :)

-{ Quote: "My AOL is version 9.0. By the way, I got my Windows Update (UK) on Thursday, followed by the AVG update on the same day." }-


NOT... 9.0VR ?
Maybe that's the difference :doubt:

I'm not sure why we got our Windows Updates on different days :-\
1/ If you're using XP .. and .. I'm using Vista ... That Could Be Why!
You would have had different updates to me.

2/ Because my Internet was :thumbd: when I turned on my computer on Thursday...
Windows Update had Not automatically checked for updates :(
I had to click - Check For Updates
Still...
If they were available at the time .. I'm sure I would have been given them :doubt:

Re : Windows Update Days
All I know Is...
Where the USA get their updates on Tuesday morning.. I don't get mine until Wednesday morning.
All my friends, family, and people on another forum I visit ( All Using - Vista )... Get their Windows Updates a day later too!
However!
1/ Last Week... Updates didn't come on Wednesday.
2/ I suppose it depends on...
What OS you have
How important the updates are
And Maybe Just... What mood Microsoft is in ;)

[Stainton]

AOL 9.0VR - the VR stands for Vista Ready. I'm on XP so that's probably why mine is still only AOL 9.0.

[Zeena]

Hi Sainton :)


-{ Quote: "AOL 9.0VR - the VR stands for Vista Ready. I'm on XP so that's probably why mine is still only AOL 9.0." }-

Quite Possibly! ;)

However!
Re : AOL
I Bring... News!

I've just found someone on another forum... With Exactly The Same AOL Problem As Me :o
Well Actually...
It's their Friend that has the AOL Problem.
The person posting... Was posting for a friend.

This persons friend...
Noticed that their AOL Software had gone - :thumbd: - On The 24th ... The Day After - Me! :(
Coincidence? ... I Don't Think So! :-\

I think something strange could be going on with AOL :'(

Why?

Well For A Start...
On The 31st Of October
AOL Is Shutting Down...
AOL Message Boards
AOL Pictures
And a load of other AOL - Stuff! >:(

I'm Waiting For Conformation.... Does This Persons Friend have - AVG 8 ?

IF NOT...
1/ Could AOL be refusing to admit.. There is a serious problem with AOL - VR
* I Have Phoned Them... They Never Admit Anything! ::)
2/ Could AOL have deliberately done this... To people that have Photos stored with AOL
* If we don't download our photo's to our computers by the 31st ... We lose them forever :'(
However!
Could the prospect of thousands of people, all trying to download their photos..
Be too much for AOL UK to cope with :-\

I Smell A Rat Somewhere :dry:
And I think that rat could possibly be called - AOL >:(
I'm now thinking that the AVG 8 thing was just a coincidence ... Happening on the same day as AOL :-\
OR Maybe...
It was actually AOL that caused my problems getting the AVG 8 update ::)


I Think AOL UK ... Is On Its Way Out! :argh:

[JRViejo]

-{ Quote: "I think something strange could be going on with AOL" }-
AOL announces final resting place for AOL Pictures, Xdrive files (http://news.cnet.com/8301-17939_109-10075121-2.html) but not until December 31st.

Also, Full Text Of AOL Email: XDrive, AOL Pictures, MyMobile And Bluestring To Shut Down (http://www.techcrunch.com/2008/07/24/full-text-of-aol-email-xdrive-aol-pictures-mymobile-and-bluestring-to-shut-down/) sent to its own staff on July 14th.

[doktornotor]

-{ Quote: "AOL announces final resting place for AOL Pictures, Xdrive files (http://news.cnet.com/8301-17939_109-10075121-2.html) but not until December 31st.
" }-

This is completely off-topic here, but Xdrive with their ultra-broken "client" application and zero useful support could not have ended in any other way.

AOL :thumbd: :wacko:

[Zeena]

Hi Everyone :)


The Final Conclusion

It Was AVG 8 - Paid! ... That Killed My AOL Software :'(


Despite The Fact... I Still Think AOL UK Is Going :thumbd: Fast!

In the case of my recent AOL Problem... AOL has been proven innocent ;D

AVG 8 - Paid! ... Guilty! >:(

Re : The Man With The Friend ... Who Had The Same AOL Problem

Well It Turns Out...
The Mans Friend - Does Indeed Have.. AVG 8 - Paid! :o

Case Closed! :(


Re : AOL

JRViejo Said ...
-{ Quote: "but not until December 31st." }-
Thanks for correcting my mistake with the date ;)

Re : That Day Last Week
If I Had Known For Sure... AVG 8 - Paid .. Had Broke My AOL Software :doubt:
Then I probably would have left my AOL Software Installed on my Desktop Computer.
Not Tried Signing In To It!
And just waited to see if AVG 8 - Paid ... Sent out an Update - Fix :-\
However!
Because I've Already Uninstalled My AOL Software :(
And because all the things it was worth having for ( eg. AOL Pictures ) ... Is Being Shutdown :'(
I've Decided Not To Reinstall My AOL Software.
When a New Version of the AOL Software is available in the UK ( AOL 9.0VR - Was never very stable anyway :thumbd: )
OR...
Once I'm completely convinced... AOL UK hasn't been hit by the Credit Crunch .. And - Going Bust! :argh:
Then I'll Consider... Reinstalling My AOL Software ;)

I Do Often Wonder...
How many people have been hit by this AVG 8 - Paid / AOL Software Problem :-\
It Seems...
This Problem Depends On A Few Deciding Factors
AVG 8 - Paid!
And...
AOL 9.0VR

I bet a lot of people don't even realise.. How Their AOL Broke :what:

[EliteKiller]

-{ Quote: "I Do Often Wonder...
How many people have been hit by this AVG 8 - Paid / AOL Software Problem :-\
It Seems...
This Problem Depends On A Few Deciding Factors
AVG 8 - Paid!
And...
AOL 9.0VR " }-
On systems that were affected by the AVG 8.0.196 update it broke all web based access. Therefore people such as yourself who rely on using AOL as the gateway to the internet were unable to sign on. I had a client running AVG file server on Server 2003 who received the update last Thurs. and notified me the following morning. They could ping thru cmd prompt, and after 15 min. of t/s'ing I disabled the AVG web scan and http traffic was working in both IE & FF. Once I ran an AVG repair things were back to normal.

[Zeena]

Hi EliteKiller :)


For some strange reason...
It seems some of us were affected by last weeks AVG 8 - Paid Update .. In a slightly different way to others :-\

When I turned on my Desktop Computer last Thursday ( The Day Of The AVG 8 - Paid Update )
My Internet had already gone :thumbd:
I Can Only Presume...
The AVG 8 Update - Cut My Internet... As soon as it connected, and tried to start downloading the Update.
Of Course...
AVG 8 - Paid .. Quickly Gave Me The Message - " Update Failed! .. AVG 8 Could Not Connect To The Server "

Note!
My Laptop Was Still Connected To The Internet ( NIS 09 )
And My Router Showed No Signs Of Being Disconnected.
It Was Only My Desktop Computer Having Internet Problems :what:

However!
To get my Desktop Computer reconnected to the Internet.
And to get AVG 8 Updated
I still ended up having to... Reboot My Router!

Once I Had Rebooter My Router...
My Internet Was Back :D
And I was able to get AVG 8 - Paid to Update
The Update Did Fail Once :argh:
But When I Re-Clicked - Update ... Finally - Success!

So - By This Point...
I'd got my Internet back
I'd managed to get AVG 8 - paid .. Updated!
Obviously... I Thought Everything Was Back to Normal 8)

Then I Tried Signing Into AOL :argh:

That Day...
Had I known there was someone else with exactly the same problem as me...
Like I Said...
-{ Quote: "Then I probably would have left my AOL Software Installed on my Desktop Computer.
Not Tried Signing In To It!
And just waited to see if AVG 8 - Paid ... Sent out an Update - Fix " }-

However!
With No One Else To Confirm... " The AVG 8 - Paid Update .. Broke My AOL Software "
I Ended Up Thinking... AVG / AOL ... Probably A Coincidence :-\
And I Uninstalled My AOL Software.

Now I Know... It Was No Coincidence :(
With someone to confirm... They have been through exactly the same thing...
e.g.
Full Internet Access Via.. IE7
But.. AOL :thumbd:
I Know without a shadow of a doubt... It had to have been the AVG 8 - Paid Update >:(

The Other Person With The Same AVG 8 - Paid / AOL Software Problem...
Because they were able to find out from my problem...
It was probably AVG 8 - Paid that broke their AOL Software :(
They Got To keep Their AOL Software :thumb:
How Did They Solve Their Problem?
They uninstalled... AVG 8 - Paid
And They Replaced It With... Avast
Their AOL Software was suddenly - Fixed! :)

NOTE
I had another Big Update for AVG 8 - Paid Last Night ::)
AVG 8 ... 8.0.198
If that update was to Fix the problem with AOL 9.0VR ... I Will - :'(

[Firecat]

-{ Quote: "Firecat, have you received a reply from AVG Tech Support yet?" }-
Yes, I am still exchanging logs from AVG diagnostics to get things in order. Will keep you informed if I find a fix. I had been out for a few days, and now version 198 has been released. I will try to install the new version and see if that changes anything.

[Zeena]

Hi Firecat :)

-{ Quote: "Yes, I am still exchanging logs from AVG diagnostics to get things in order. Will keep you informed if I find a fix. I had been out for a few days, and now version 198 has been released. I will try to install the new version and see if that changes anything." }-

Good Luck! ;)

Let Us Know How You Get On :thumb:

[mercurie]

Hello All,
I have been following this thread since the beginning. On my Vista machine listed in my sig. I decided to wait and let things settle out. Been really busy and not on the net much any way so just left that system off at least 2 weeks.

I am on it now pickup 12 MS updates and AVG updates that all required restart. Got a ACEGame Zone Warning that it was a Trojan...told AVG to heal it. Don't use OEM loaded GameZone anyway. :P

Outpost alerted me to two driver updates related to AVG 8, the first was a firewall change. Since I dont' run AVG firewall I said block once. :-\ Then a different driver update came up I did not recognize so I said allow. I am currently running update 198 with all AVG security components on. As you can see I am on the net with no known issues. Everything seems to be working just fine. However I have only been on for about 20 minutes. I also updated Opera to the latest 9.62 version which is the browser I am using at the moment. I do not use AOL. :P

Everything seems to...so far work just fine. Best of luck to all who are having problems. I'll let you know if anything pops up and if I fix it I will let you know what I did. Otherwise I'll just watch this thread and see how it goes for you. :thumb: :)

[Zeena]

Hi Everyone :)


AVG 8 - Paid - Update.. Update!


AVG 8 - Paid .. Is Now Version Number : 8.0.199

3pm in the UK
Knowing It's Wednesday - Windows Update Day ::) ...
I thought I'd better turn on the Desktop Computer .. And make sure it's all ready for my little lad, coming home from school.
Desktop Computer - Fully Booted!
I could see my CPU and Hard Drive were rather more busy than normal.
Knowing it's Wednesday - I just thought... " Must be a big Windows Update "
Then my Internet went - OFF :o
However!
Unlike the other week... It did manage to - Reconnect Itself :D
Then... AVG 8 - Paid .. Turned Grey & Red :argh:
It didn't give me any - " AVG 8 Could Not Connect To The Server - Update Failed! " messages ???
So I just sat there staring at it for a few minutes.
Willing it to turn back to normal :(
In The End...
I was just about to click the AVG 8 Taskbar Icon .. To find out what was wrong... When - Up Popped A AVG 8 Message!
" Restart Your Computer For The Latest Updates To Take Affect "
I Clicked To - Restart

When the computer came back on...
AVG 8 - Paid .. Version : 8.0.199

Knowing It's Wednesday ... Knowing I'd clicked Restart for AVG 8 ... Realising too late - Windows Updates might have been in the middle of installing...
Thank God!
The only Windows Update today... Was for - Windows Defender
And for some strange reason ( Probably because AVG 8 had cut my Internet OFF again ) ...
The Windows Defender Update .. Didn't Come In... Until after I had Restarted my Desktop Computer for - AVG 8

So Many Large AVG 8 - Paid Updates
Could They Possibly Be Trying To - Put Right! ... The Damage They Did The Other Week :-\

With NO AOL Software Anymore... I Guess I'll Never Know ::)

[JRViejo]

-{ Quote: "So Many Large AVG 8 - Paid Updates
Could They Possibly Be Trying To - Put Right! ... The Damage They Did The Other Week" }-
Program update AVG 8.0.199 (HF3) (http://www.avg.com/us.128921) - Looks like AVG fixed 3 BSOD issues with this update.

[Zeena]

Hi JRViejo :)

-{ Quote: "Program update AVG 8.0.199 (HF3) (http://www.avg.com/us.128921) - Looks like AVG fixed 3 BSOD issues with this update." }-


Thanks! ;)