Webroot's customer support

[Fly]

There seems to be competition between Webroot and McAfee for offering the worst customer support.

Right now, Webroot is definitely far ahead !

A good reason to avoid their products.

Note to Webroot personnel: please don't ask me about the incident, I won't discuss this with you.

[doktornotor]

-{ Quote: "There seems to be competition between Webroot and McAfee for offering the worst customer support.

Right now, Webroot is definitely far ahead !

A good reason to avoid their products.

Note to Webroot personnel: please don't ask me about the incident, I won't discuss this with you." }-

Couldn't care less about Webroot's support, not using any of their products; anyway - there's nothing like posting a rant which provides zero relevant information... ??? :wacko:

P.S. Everyone knows that providing the worst support has long been Symantec's domain of expertise anyway... :P

[Jadda]

Sooo, could you explain better why you mean Webroot's customer support is bad? What have they done? Not answered, not been polite - what? Pointless to make a thread just to write; "Webroots Customer Support sucks!". I dont see any logic in that.

It's like if I make a thread just to write; "McAfee sucks!" - but not give a reason why I think they do. That is pointless.

[Fly]

-{ Quote: "Sooo, could you explain better why you mean Webroot's customer support is bad? What have they done? Not answered, not been polite - what? Pointless to make a thread just to write; "Webroots Customer Support sucks!". I dont see any logic in that.

It's like if I make a thread just to write; "McAfee sucks!" - but not give a reason why I think they do. That is pointless." }-

I opened a ticket, and the 'answer' they gave me was incredibly stupid. If they had really read and understood my question, and wanted to give me a 'real' answer, even if it were not helpful, I could at least respect that.

It's a bit like they had 'seen' some of the words, but did not understand, or did not want to make an effort to understand, and they responded with a brief and stupid message that was vaguely related to the question. My question was clear and brief, and any intelligent individual with a basic knowledge of IT and Webroot's products, who would take the time to really read the question, could not have come up with an 'answer' like that.

(Btw, this was a technical support type of question)

This is not the first time something like this has happened.

Yeah, it's a bit like a rant, but also a warning.

I don't want to blame support personnel, management deserves the 'credit'.

[entropism]

I emailed them a simple question regarding their firewall 3 weeks ago (sent one per week in case it was lost) and they still haven't replied to me. Was a simple question, too.