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View Full Version : system error #384 problems

Jeremy Allen
February 16th, 2004, 06:27 PM
hello,

whenever i try to log onto the internet, instead of yahoo.com opening up, i get a message that says "system error #384". i can't get rid of it. i've run spybot s & d and tried to manually reset my homepage. i found out about you after doing a web search... hope you can help.

thanks, jeremyLogfile of HijackThis v1.97.7
Scan saved at 5:20:17 PM, on 2/16/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mm_tray.exe
C:\WINDOWS\SYSTEM32\qttask.exe
C:\WINDOWS\System32\P2P Networking\P2P Networking.exe
C:\Program Files\Altnet\Points Manager\Points Manager.exe
C:\Program Files\DIGStream\digstream.exe
C:\Program Files\Common files\updmgr\updmgr.exe
C:\WINDOWS\reg32.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Quickenw\Qwdlls.exe
C:\WINDOWS\System32\devldr32.exe
C:\PROGRA~1\Altnet\DOWNLO~1\asm.exe
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\explorer.exe
C:\unzipped\hijackthis1977\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = C:\WINDOWS\secure.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = C:\WINDOWS\secure.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = C:\WINDOWS\secure.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = C:\WINDOWS\secure.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\secure.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\secure.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://www.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,SearchAssistant = ,
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,CustomizeSearch = ,
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = ,
R1 - HKCU\Software\Microsoft\Internet Explorer,SearchAssistant = ,
R1 - HKCU\Software\Microsoft\Internet Explorer,CustomizeSearch = ,
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,(Default) = ,
R3 - URLSearchHook: (no name) - {6CC1C918-AE8B-4373-A5B4-28BA1851E39A} - (no file)
R3 - URLSearchHook: PerfectNavBHO Class - {0428FFC7-1931-45b7-95CB-3CBB919777E1} - C:\PROGRA~1\PERFEC~1\BHO\PERFEC~1.DLL
F2 - REG:system.ini: UserInit=C:\WINDOWS\System32\Userinit.exe
O2 - BHO: MyWay Search Assistant BHO - {04079851-5845-4dea-848C-3ECD647AA554} - C:\Program Files\MyWay\SrchAstt\1.bin\MYSRCHAS.DLL (file missing)
O2 - BHO: NavErrRedir Class - {0428FFC7-1931-45b7-95CB-3CBB919777E1} - C:\PROGRA~1\PERFEC~1\BHO\PERFEC~1.DLL
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O2 - BHO: (no name) - {1E6F1D6A-1F20-11D4-8859-00A0CCE26836} - C:\PROGRA~1\SVAPLA~1\SVAPLA~1.DLL
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: (no name) - {BFA74FE0-0552-11D8-9F79-0050BAF88C0B} - C:\WINDOWS\SYSTEM32\ahqcpdres.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [DVDUpgrade] DVDUpgrd.exe /async9x
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MusicMatch\MusicMatch Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM32\qttask.exe" -atboottime
O4 - HKLM\..\Run: [eanth_critical_update_alert] C:\PROGRA~1\ACCELE~1\ANTI-V~1\EANTH_~1.EXE /Startup
O4 - HKLM\..\Run: [P2P Networking] C:\WINDOWS\System32\P2P Networking\P2P Networking.exe /AUTOSTART
O4 - HKLM\..\Run: [KAZAA] C:\Program Files\Kazaa\kazaa.exe /SYSTRAY
O4 - HKLM\..\Run: [AltnetPointsManager] C:\Program Files\Altnet\Points Manager\Points Manager.exe -s
O4 - HKLM\..\Run: [DIGStream] C:\Program Files\DIGStream\digstream.exe
O4 - HKLM\..\Run: [updmgr] C:\Program Files\Common files\updmgr\updmgr.exe
O4 - HKLM\..\Run: [Reg32] C:\WINDOWS\reg32.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Quicken Startup.lnk = C:\QUICKENW\QWDLLS.EXE
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: Backward &Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: Coupons - file://C:\Program Files\couponsandoffers\System\Temp\couponsandoffers_script0.htm
O8 - Extra context menu item: Si&milar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O13 - WWW. Prefix: http://ehttp.cc/?
O16 - DPF: Win32 Classes -
O16 - DPF: {00000EF1-0786-4633-87C6-1AA7A44296DA} - http://www.netpaloffers.net/NetpalOffers/DMO1/IAicm.cab
O16 - DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} (Microsoft Office Template and Media Control) - http://office.microsoft.com/templates/ieawsdc.cab
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {1D6711C8-7154-40BB-8380-3DEA45B69CBF} (Web P2P Installer) -
O16 - DPF: {28F00B0F-DC4E-11D3-ABEC-005004A44EEB} (Register Class) - http://content.hiwirenetworks.net/inbrowser/cabfiles/2.5.30/Hiwire.cab
O16 - DPF: {9771C160-AD19-11D5-91BE-0048546CB511} - http://216.176.203.29/data/program3/download.exe
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/ansi/iuctl.CAB?37889.6657986111
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
Unzy
February 16th, 2004, 06:38 PM
Hi Jeremy,

See if fixing the follwoing with Hijackthis helps out :

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = C:\WINDOWS\secure.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = C:\WINDOWS\secure.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = C:\WINDOWS\secure.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = C:\WINDOWS\secure.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\secure.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\secure.html

R3 - URLSearchHook: (no name) - {6CC1C918-AE8B-4373-A5B4-28BA1851E39A} - (no file)
R3 - URLSearchHook: PerfectNavBHO Class - {0428FFC7-1931-45b7-95CB-3CBB919777E1} - C:\PROGRA~1\PERFEC~1\BHO\PERFEC~1.DLL

O2 - BHO: MyWay Search Assistant BHO - {04079851-5845-4dea-848C-3ECD647AA554} - C:\Program Files\MyWay\SrchAstt\1.bin\MYSRCHAS.DLL (file missing)
O2 - BHO: NavErrRedir Class
O2 - BHO: (no name) - {1E6F1D6A-1F20-11D4-8859-00A0CCE26836} - C:\PROGRA~1\SVAPLA~1\SVAPLA~1.DLL
O2 - BHO: (no name) - {BFA74FE0-0552-11D8-9F79-0050BAF88C0B} - C:\WINDOWS\SYSTEM32\ahqcpdres.dll

O4 - HKLM\..\Run: [P2P Networking] C:\WINDOWS\System32\P2P Networking\P2P Networking.exe /AUTOSTART
O4 - HKLM\..\Run: [AltnetPointsManager] C:\Program Files\Altnet\Points Manager\Points Manager.exe -s
O4 - HKLM\..\Run: [updmgr] C:\Program Files\Common files\updmgr\updmgr.exe
O4 - HKLM\..\Run: [Reg32] C:\WINDOWS\reg32.exe

O13 - WWW. Prefix: http://ehttp.cc/?

O16 - DPF: Win32 Classes -
O16 - DPF: {00000EF1-0786-4633-87C6-1AA7A44296DA} - http://www.netpaloffers.net/NetpalOffers/DMO1/IAicm.cab
O16 - DPF: {28F00B0F-DC4E-11D3-ABEC-005004A44EEB} (Register Class) - http://content.hiwirenetworks.net/inbrowser/cabfiles/2.5.30/Hiwire.cab
O16 - DPF: {9771C160-AD19-11D5-91BE-0048546CB511} - http://216.176.203.29/data/program3/download.exe

restart the PC after doing so in Safe Mode : (Here's how) (http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001060608000039) and remove :

C:\Program Files\Altnet\ <- this folder
C:\WINDOWS\reg32.exe <- this file

Restart again in normal mode

It's best to update XP and IE to the latest security patches at windowsupdate.com

Hope this helps

Cheers,