Error durin Remote Installation

[badrappenau]

I get the following Error during Remote installation Acronis True Image Agent to a W2K3 Server from a W2K Server (Acronis True Image Echo Enterprise Server 8115)

Error:
E00010000: Remote-Installation to "Serverxxx"

The System couldn't find the specified file (0xFFF0)
code = 80070002)
Tag = 0xBD28FDBD64EDB8AF

[bodgy]

Are you trying to install ImageAgent remotely, or get Echo to work remotely?


Colin

[badrappenau]

I try to install Agent remotely

[badrappenau]

OK After 5 hours I have tried to reach the hotline, she has worked.

Solution:
start the "Shadow Copy Microsoft software provider - Service "

And

uninstall the: Acronis install Service


It works

[LarsJuhl]

I have the same issue, I did start the "Shadow Copy Microsoft software provider - Service" but still no luck installing the agent.
Where did you uninstall the Acronis Install Service from ?

thank you
Lars

[Acronis Support]

Hello all,

Thank you for choosing Acronis Disk Backup Software (http://www.acronis.com/enterprise/products/).

Please accept our apologies for the delay with the response.

Please be informed that install service is responsible for remote installation of software components, it's not recommended to disable it.

Please check the following:

- Open Control Panel -> Administrative Tools -> Services and make sure
that Volume Shadow Copy is started. If it is not, please start it and
change the Startup Type to Automatic.

- that COM+ System Application is started. If it is not, please start it and
change the Startup Type to Automatic.

- that Distributed Transaction Coordinator is started. If it is not, please
start it and change the Startup Type to Automatic.

If all of them are Started and installation still fails, please try opening Control Panel -> Administrative Tools -> Component Services -> Computers -> My Computer -> COM+ Applications -> System Application.

Please note that you could find detailed information about Acronis Enterprise products in User's Guides (http://www.acronis.com/enterprise/download/docs/).

Thank you.
--
Alexander Nikolsky

[badrappenau]

It doesnt work.

All Services are running!

Installation failed again!

What can we do?

[Acronis Support]

Hello all,

Thank you for your interesting in Acronis True Image ( http://www.acronis.com/homecomputing/products/trueimage/ )

First of all make sure that when you are trying to install agent to remote computer you use the same profile on the source machine where management console was installed. If it's not the case try to use IP address of the remote computer instead of UNC name in Connect To Remote Computer window while installing the agent.

As a workaround try to install agent locally.

Best regards,
--
Dmitry Nikolaev