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I hate servers
August 27th, 2008, 08:07 AM
Hi,

Im trying to restore from one server to another using Acronis universal restore.

The restore proceedure works fine but im getting blue screens when it trys to boot up.

'Inaccesable boot device'

The new server would have completely different hardware and completely different RAID. I have added the drivers but may have added the wrong ones i suppose.

I will try from the CD this time and add specify the drivers for the raid as apposed to taking them down from the HP site and just telling it to search the folder.

Is there anything else im doing wrong here?

mustang
August 27th, 2008, 09:09 AM
When you specify a mass storeage driver, don't just point to the folder of the driver. Drill down to the proper OS and point it to the inf file for that driver. When you drill down only inf files should show.

Acronis Support
September 7th, 2008, 04:43 AM
Hello I hate servers,

Thank you for choosing Acronis Corporate Disk Backup Software (http://www.acronis.com/enterprise/products/).

We are sorry for delayed response.

Please make sure you use the latest build (http://www.acronis.com/enterprise/support/updates/) of both the respective version of Acronis True Image and Acronis Universal Restore. To get access to updates you should first register (http://www.acronis.com/enterprise/registration/) your software. Don't forget to recreate Acronis Bootable Rescue Media after updating.

Please make sure that if you are choosing custom drivers during the restore procedure, the drivers you present are correct for the target machine.

Please notice that Acronis Universal Restore is intended to be used from Acronis Bootable Rescue Media, not from Windows. Please try using it from Acronis Bootable Rescue Media if you had originally used it from Windows.

Please clarify, were there any errors during the restoration process?

If you have special drivers for the RAID/HDD controller, then try forcing them when the Universal Restore wizard prompts for drivers (*.inf or *.oem files are supported).

If forcing the drivers does not help (the operating system still does not boot or gives out a BSOD after being restored), then please try booting the computer from a Windows installation CD, press F6 when prompted and check whether the drivers work there. If they do not (the RAID/HDD is not detected), please get the latest version of the drivers (e.g. from the vendor's Web site).

If the issue persists, please collect some information to let us investigate it thoroughly:

Please do the following to collect Windows registry data from the target system (that is, the system to which the image was restored):
- Boot the computer under consideration from Acronis Bootable Rescue Media;
- Create files/folders backup of \Windows\System32\Config folder;
- Create files/folders backup of \Windows\ntbtlog.txt file.

Please perform the same operation with the source system.

So, we need two Windows registry exports: from source system and from target system.

Please also create Acronis Report on the target machine the way described below:

- Download and run Acronis Report Utility (http://www.acronis.com/files/support/AcronisReport.exe);
- Select the "Create Bootable Floppy" option;
- Insert a blank floppy disk in the A: drive and proceed with creation of the bootable floppy;
- Boot the computer from this diskette and wait for report creation process to finish;
- Collect the report file from the floppy.

Then submit a request for technical support (http://www.acronis.com/enterprise/my/support/). Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will do our best to investigate the problem and provide you with a solution.

Thank you.
--
Marat Setdikov