Problems with Build 8115

[ITService]

Hi Forum,

after updating to Build 8115 of True Image Server Enterprise we have problems with the managment console and the Groupe Tasks.

We could not start the managament console and we could not modify any tasks.

As one possibility we were advised to uninstall all of the components.
This does not work, because we got errors during the unistalling.

Can anyone help us?

Thx
T. Bauer
____________________________________________
18 x Acronis True Image Server Enterprise
W2k / W2k3
Citrix PS4.0 / 4.5
Xen-Server

[Acronis Support]

Hello ITService,

Thank you for choosing Acronis Remote Server Backup Software (http://www.acronis.com/enterprise/products/ATIESWin/).

We are sorry for delayed response.

You can remove Acronis True Image Echo Enterprise Server (http://www.acronis.com/enterprise/products/ATIESWin/) from your computers manually by doing the following:

1. Remove Acronis Secure Zone:

There are two ways to remove Acronis Secure Zone: automatic and manual.
To remove Acronis Secure Zone automatically, start Acronis True Image, start the Manage Acronis Secure Zone wizard and select Remove Acronis Secure Zone.
To remove Acronis Secure Zone manually, fix/restore the MBR if Acronis Startup Recovery Manager is activated; then delete the Acronis Secure Zone partition (by means of Windows Disk Management, for example).

2. Remove Windows Installer configuration:

- Download Windows Installer CleanUp Utility (http://support.microsoft.com/kb/290301/en-us), install and run it;
- Select the Acronis product and click "Remove".

3. Remove Acronis True Image Backup Archive Explorer:

- Run Device Manager and delete Acronis True Image Backup Archive Explorer;
- Run regedit and delete the following registry keys:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\AcronisTimounterMonitor
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\timounter
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\tifsfilter

- Delete timounter string from:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F} -> UpperFilters


4. Remove Acronis SnapAPI drivers:

- Delete snapman key from HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services
- Delete snapman string (only snapman string, do not touch other items) from:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318} -> UpperFilters
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F} -> UpperFilters

5. Unregister Acronis Scheduler service:

Download Acronis Scheduler Manager (http://download.acronis.com/support/schedmgr.exe), run it (double-click on it) and execute the following commands:

service stop
service uninstall
exit

6. Open Windows Task Manager and stop the TrueImageMonitor.exe process.
7. Run regedit and delete the following registry keys:

HKEY_LOCAL_MACHINE\SOFTWARE\Acronis
HKEY_CURRENT_USER\Software\Acronis
HKEY_CLASSES_ROOT\.tib
HKEY_CLASSES_ROOT\.tis
HKEY_CLASSES_ROOT\tibfile
HKEY_CLASSES_ROOT\tisfile

8. Delete TrueImageMonitor.exe value from:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

9. Delete \Program Files\Acronis folder
Delete \Program Files\Common Files\Acronis folder
Delete \Documents and Settings\All Users\Application Data\Acronis folder (or \ProgramData\Acronis in Windows Vista)

Delete \WINDOWS\system32\autoprnt.exe if it exists
Delete shortcuts from Desktop and Start menu

10. Reboot the computer.

Thank you.
--
Marat Setdikov