ATI v10 exception error on HD management

[act8192]

ATI v10.4942, Windows XP-home-SP3.
In Windows mode, I clicked on a menu item called "Hard Disk management'.
I just wanted to see what's there.
I got a crash,
TrueImage.exe 10,0,0,4942 caused exception C0000005 at address 7C910193 (Base: 400000)

I happen have installed previously inspectr.exe for something else. So instead of BSOD, I've got a crash report log file (plain text) of a stack dump nature.

Is this a fluke or a real issue? Should I not try that management menu item?

As far as what it does, I can easily read in the manual :)

[Acronis Support]

Hello act8192,

Thank you for choosing Acronis Disk Backup Software (http://www.acronis.com/homecomputing/products/trueimage/).

We are sorry for delayed response.

It's possible that Acronis True Image didn't install properly, or was damaged after installation. We recommend you to uninstall the current installation of Acronis True Image, then redownload the latest build (4942) (http://www.acronis.com/homecomputing/support/updates/), and reinstall it.

If that doesn't solve the problem, please download the latest version of Acronis drivers (http://download.acronis.com/support/SnapAPI.337_s_e.msi) and install it with disabled logging.

If the issue persists, please collect some information to let us investigate it thoroughly:

- Reinstall Acronis drivers with enabled logging;
- Reproduce the issue and collect the log file without closing any application windows (including the error message windows if there are any). The log file will be created at C:\ . The name of the log file will be snapapi [date-time].log

Please create Acronis Report and Windows System Information as it is described in Acronis Help Post (http://wilderssecurity.com/showthread.php?t=55317).

Please also collect Windows crash dumps the following way:
- Right click on My Computer, choose Properties and go to the Advanced tab;
- Hit Settings in the Startup and Recovery box;
- Choose Small memory dump in Write debugging information;
- Close all the dialog windows by clicking OK buttons;
- Reproduce the system crash;
- Collect the small dump file that will be created in the directory chosen in the Small dump directory box.

Then submit a request for technical support (http://www.acronis.com/homecomputing/my/support/). Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. To expedite the resolution we recommend you to use our Live Chat service (http://www.acronis.com/company/contacts/request/?t=2) after that. We will do our best to investigate the problem and provide you with a solution.

Thank you.
--
Marat Setdikov