Windows not recognizing .msi file

[Mustang1]

Hi, all

I wanted to try the 30 day trial of NOD32 anti-virus, and finally got it d/l'd, which is not that straight forward, but anyway, windows doesn't know what to do with the .msi file. I did some searching here, and I saw where someone recommended going to run> services.msc > windows installer and make sure it's running. I did that, but still no luck. This can't be that hard, any suggestions?

Thanks

[Mustang1]

Can anybody offer any suggestions?

Also, I did go ahead and buy the package, went through the registration, got a user name and password, but when I go back to the download page, it doesn't recognize them. ??? What am I doing wrong? It can't be that hard to buy software!!

[Gene Benson]

Hi Mustang1,

Perhaps this (http://support.microsoft.com/?id=893803) will help. Hope it does. ;)

[Mustang1]

{QUOTE-> Hi Mustang1,

Perhaps this (http://support.microsoft.com/?id=893803) will help. Hope it does. ;) <-QUOTE}

Thanks for the reply, Gene, unfortunately that doesn't work. I have XP Pro SP3, and that upgrade is already in there. I purchased two days ago, and still no help. Maybe I'll just stay with Avira.

[ronjor]

More tips from Microsoft. http://support.microsoft.com/kb/555175

[nonoise]

try to run the msi file through command prompt:

"msiexec /i eav_nt32_enu.msi"

[Mustang1]

{QUOTE-> try to run the msi file through command prompt:

"msiexec /i eav_nt32_enu.msi" <-QUOTE}

Thanks for the suggestion, nonoise. I copied the above syntax, and tried a space after the slash, got various responses, "invalid name, are you sure you typed the name correctly" sort of message, to no response at all. I'm running out of ideas.

I still have only been able to download the trials. I bought the full suite on Saturday, and still don't have a password for that either, nor any response from ESET. I'm getting ready to call my credit card company and tell them to cancel.

[axial]

There are some apparently known problems with SP3 clobbering the msiexec being able to install apps. I just did a google for "msiexec sp3" and found several postings on other forums about the problem.

Being cautious about board rules I don't want to post the thread here directly, but if you surch the AumHa
http://aumha.net/viewforum.php?f=62&st=0&sk=t&sd=d&start=0 forums you'll undoubtedly find some pertinent threads.

[nonoise]

go to Start -> Run -> type "cmd" (without "") -> you are now in folder C:\documents and settings\*your username* -> navigate to folder with the nod32 msi file -> then type "msiexec /i eav_nt32_enu.msi" (without "")

[Mustang1]

{QUOTE-> go to Start -> Run -> type "cmd" (without "") -> you are now in folder C:\documents and settings\*your username* -> navigate to folder with the nod32 msi file -> then type "msiexec /i eav_nt32_enu.msi" (without "") <-QUOTE}

Thanks, nonoise. I'll give that a try.

[Mustang1]

{QUOTE-> There are some apparently known problems with SP3 clobbering the msiexec being able to install apps. I just did a google for "msiexec sp3" and found several postings on other forums about the problem.

Being cautious about board rules I don't want to post the thread here directly, but if you surch the AumHa
http://aumha.net/viewforum.php?f=62&st=0&sk=t&sd=d&start=0 forums you'll undoubtedly find some pertinent threads. <-QUOTE}

Thanks, axial. I appreciate the post.

[Mustang1]

{QUOTE-> go to Start -> Run -> type "cmd" (without "") -> you are now in folder C:\documents and settings\*your username* -> navigate to folder with the nod32 msi file -> then type "msiexec /i eav_nt32_enu.msi" (without "") <-QUOTE}

Nonoise, with your kind help, I got ESS installed using DOS! LOL!! That caused me to dig out my old MSDOS book! I have never had so much trouble buying, opening or installing a program. ???

Anyway, it's running as I type. Now on to that "100% computer usage" thread.....that's what's happening.

Thanks again!