Shadowprotect Desktop: License Key Disconnected

[msmasuta]

Hi Friends,

I recently installed Shadowprtect Desktop V3 on my hp laptop. However before I had a chance to create image of my system, it stopped working due to some infection (I guess). I had to restore the system using the recovery disc.

After the restoration, Shadowprotect could not restart due to some missing files. I reinstalled it. NOW the license key is showing as disconnected. I CANNOT create a back up or restore. These two options are simply not present there.

I tried to uninstall and reinstall Shadowprotect, but the same problem persists.

Anybody had this issue before? What did you do to fix it? Please help.

Thanks,
msm

[ffreedom01]

Have you tried going to Network View and clicking on connect?

[Peter2150]

You might do best by opening a support ticket with Storagecraft.

Pete

[msmasuta]

Hi ffreedom01,

Thank you so much. Just one click and I am back into business.

Your tip was a life saver.

Pete,

My next step was Storagecraft. However I would not have got such a fast solution to the problem.

Again, Thanks a Million, friends!!!

MSM :D :thumb:

[Hairy Coo]

Care has to be taken when reinstalling SP,whether its in the existing system setup or in a new installation of any form.

Only one instance of SP is allowed for non-commercial use.

If SP is just reinstalled without stopping the previous install-it appears to StorageCraft that in fact two Sps are being used and a new activation key must be obtained,as the old one is useless.There is NO way to get around this.

The correct procedure prior to reinstallation,or installing on a new system-is to go to SP HELP -Product Activation and Deactivate the existing SP.
Then the same serial no- key can be used.

Forgetting to do this has happened twice for me-on the last occasion took a full week for StorageCraft to provide the new key.
You can still use SP,but in trial mode.

[ffreedom01]

{QUOTE-> Hi ffreedom01,

Thank you so much. Just one click and I am back into business. <-QUOTE}

You're welcome...I am glad that worked for you!