Duplicate connections in RA console

[TSA88]

Hello all, I have Remote Administrator (2.0.107) installed with a 50 user license and it seems to run pretty well with the exception of one niggly error. A large percentage of my user base are notebooks that log in to the LAN during the day then are taken home at night and logged in again remotely but with a different IP address. What this seems to be causing is a lot of duplicate and even triplicate connections in the RA console that sit there unsed (but taking up a license) for up to a month. . The connections are automatically added as "PC name 0001" or "PC name 00002"

Does this occur to anyone else? Is there a way to stop it?

Thanks

Ross

[mayt]

Hello,

setting "Enable MAC address renaming (from valid to another valid)" to Yes in the advanced setup of the RA server should help.

In ERAC, navigate to Tools –> Server Options –> Other Settings –> Edit Advanced Settings. In the Configuration editor that opens click your way to
ESET Remote Administrator –> ERA Server –> Setup –> Advanced

[TSA88]

Thanks Mayt, I have just made the change you suggested. I will monitor and post back the results

Cheers