Backup problem: progress task!!

[RealRedHair]

When I schedule a task for backup (normal or secure zone) all starts well but after a while (depending on the GBs) the progress bar (operation progress task) stops. Put Priority task to high but no difference. Have to cancel the task and start again. How do I solve this?

I'm using Vista, Build:8.053.

Thanks

[tuttle]

Have you left it for long enough to allow it to complete? Don't cancel it too soon just because the progress bars appear stalled. The progress indicator in v.11 isn't all that accurate anyway, so just leave your PC for a while to see if the backup completes.

[shieber]

If the backup lights up the disk-access light on your PC when the taks begins but doesn't go on when the progress appears to stop, then it's likely ATI has hung up.

It could also be the case, as has been pinted out, that the backup is proceeding but the progress bar isn't reflecting this.

So firt things confirm whether the backup is toping or jsut the progress bar.

[RealRedHair]

-{ Quote: "Have you left it for long enough to allow it to complete? Don't cancel it too soon just because the progress bars appear stalled. The progress indicator in v.11 isn't all that accurate anyway, so just leave your PC for a while to see if the backup completes." }-

It makes an estimation and then at for example 98% it stops. Also CPU activity drops. Hard disks remain busy. How can I see it is active and did not hang it self?

[shieber]

Sounds like a hang to me. In ATI drill thorugh themenu to get a ook at the log and see if it reports any (probably cryptic) errors.

[RealRedHair]

Log file; forgot about that. Some errors in last days:
* You do not have the appropriate rights. But I run it as admin.
* Failed to convert Tstring to Tdouble

For the currently running task no error! though.

[Acronis Support]

Hello RealRedHair,

Thank you for choosing Acronis Disk Backup Software (http://www.acronis.com/homecomputing/products/trueimage/).

We are sorry for delayed response.

We recommend you to download and install the latest build (8101) (http://www.acronis.com/homecomputing/support/updates/) of Acronis True Image 11 Home (http://www.acronis.com/homecomputing/products/trueimage/features.html). To get access to updates you should first register (http://www.acronis.com/homecomputing/registration/) your software.

If the latest build doesn't solve the problem, please collect some information to let us investigate it thoroughly:

Please create Acronis Report and Windows System Information as it is described in Acronis Help Post (http://wilderssecurity.com/showthread.php?t=55317).

Please also collect the application log of the operation:
- run the program;
- select Show log on the toolbar or from the Tools menu;
- select the corresponding log;
- click "Save the log entry to file" (the diskette icon).

Then submit a request for technical support (http://www.acronis.com/homecomputing/my/support/). Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will do our best to investigate the problem and provide you with a solution.

Thank you.
--
Marat Setdikov