I can't install NOD32

[zavantect20]

I can't install the last version of NOD32 smart, during the process all is right but when this status is: Action restoration
the installation returns and appears a message that says that a probles ocurred during the installation.
What I can do now?

My OS is Windows XP SP2, actually seems that some virus infected my computer.

[ronjor]

Hello zavantect20,

Welcome!

Do an online scan and see what you come up with. >> http://www.eset.com/onlinescan/

[zavantect20]

I run the online NOD32 antivirus and a AHC Trojan was detected but the problem persists i can't install NOD32 and i can't load web pages particulary pages from Windows Live Mail (Hotmail).
I used RegSeeker and SpyBot SD but the problem persists
What i do now?

[ronjor]

What security programs are you using or have used in the past?

[zavantect20]

I was using Kaspesrsky Antivirus and SpyBot Search & Destroy this programs detected one Trojan Virus and changes to the Windows Registry, but the problem persists and now can't install de NOD32 antivirus.
Help ,me please! What i do now?

[ronjor]

Assuming you have removed your other antivirus programs, you can use the Windows Installer Cleanup Utility (http://support.microsoft.com/kb/290301) to remove any entries by Kaspersky and Eset and try to install ESS again.

If you suspect you may be infected, post a log on a forum mentioned in this post. (http://www.wilderssecurity.com/showthread.php?t=42148)

[zavantect20]

I used Windows Installer Cleanup Utility but it don't show neither entrie of NOD32 and Kaspersky and yes I uninstalled my old antivirus because have errors in the protection of registry but now i can't install NOD32 and my PC is without protection. How i can create a log file? and What other program i can use to solve this problem?
Thanks

[ronjor]

You can downoad Sysinspector (http://www.eset.eu/en/eset-sysinspector) and save the log until such time as it is requested by an ESET moderator.

Or, you can post a log as mentioned before if you think you are infected.

[ASpace]

-{ Quote: "You can downoad Sysinspector (http://www.eset.eu/en/eset-sysinspector) and save the log" }-

In addition to that , zavantect20 can create an installation log file from NOD32 itself which will reveal more information about why the installation failed.


For NOD32 :
Move the NOD32's install file to the main C:\ drive (assume C:\ is the drive where your OS is installed)

Then goto Start->Run-> type cmd and press ENTER.
Type cd\ and press ENTER
type eav_nt32_enu.msi /lvx* installNOD32.log (for x86 system)
or
type eav_nt64_enu.msi /lvx* installNOD32.log (for x64 system)

and press ENTER

This will run the setup file with the parameters to make a detailed log file called installNOD32.log . It in the C:\

Send this file to email support@eset.com along with C:\Windows\setupapi.log and the ESET SysInspector log file (send the 3 files as attachments)



For ESET Smart Security , instructions here:
http://www.wilderssecurity.com/showpost.php?p=1111425&postcount=2


N.B.! The instuctions are for Home editions , English versions. The commands in the Command prompt won't work if non-English or Business edition versions are used