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slimIWM
July 2nd, 2008, 09:38 AM
I have installed a license server a few month ago. It is the version 9.1.0.3887. Now I want to install the newer version 9.5.0.8076. But if I start the install, there is a failure that say's me that an older version is already installed.
My problem is that i can not deinstall the old License Server. If i try to with "Remove/Add Programs" there is no error but it it is still installed. I tried to start the old setup and choose the option "remove". Doesn't work. The setup said that it can not be deinstalled and that I have to try it again. The OS is Windows Vista.

Acronis Support
July 3rd, 2008, 06:41 AM
Hello slimIWM,

Thank you for choosing Acronis Backup software (http://www.acronis.com/enterprise/products/ATICW/).

As the described issue is not a usual one I'd recommend you to submit a request for technical support (http://www.acronis.com/enterprise/my/support/) with the detailed issue description. We'll do our best to provide you with the solution as soon as possible.

Thank you
--
Nikita Sakharov