Licence expired?

[rendez2k]

I've purchased a further 1 year licence for SS yesterday and although the virus definitions appear to be updating it still has a red icon and says licence expired - is it normal to take this long to update the licence details?

[Kosak]

Hi!

Did you change username and password in settings?

[rendez2k]

I did but they appear to be the same

[Kosak]

Check, if you inserted it correctly. Make sure you are logged in as administrator.

[Bubba]

-{ Quote: "is it normal to take this long to update the licence details?" }-It has been known to take a couple days or so to propagate the info between a PC and Eset servers.

[webyourbusiness]

Bubba is correct - the update date is delayed - we generally do NOT use the keep same username/password if the license is expired for this very reason - better to get a new username/password that works immediately than wait 48 hours for the old one to allow updates again.