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View Full Version : Crash And Reboot With Version 657


Thankful
June 15th, 2008, 11:44 AM
My computer crashes and reboots at least once a day with the latest version.
To what email address and what diagnostic tools (i.e. minidump, sysinspector) should I send? I am currently using another AV but would like this problem solved so I can go back with NOD32.
Thanks.

Kosak
June 15th, 2008, 02:00 PM
Hi!

Have you installed any security program before? Have you caught malware, which could have damaged EAV's service?

Thankful
June 15th, 2008, 02:06 PM
{QUOTE-> Hi!

Have you installed any security program before? Have you caught malware, which could have damaged EAV's service? <-QUOTE}
Well of course I have installed other security programs before.
I have not recently caught malware.

Kosak
June 15th, 2008, 02:44 PM
So, when EAV and other security application (AV or integrated suite) had been running together, it could have caused this problem.

Thankful
June 15th, 2008, 02:59 PM
{QUOTE-> So, when EAV and other security application (AV or integrated suite) had been running together, it could have caused this problem. <-QUOTE}
I've been around long enough not to run more than one AV at a time.

Kosak
June 15th, 2008, 03:35 PM
Uninstall your actual security programs and check, if everything was correctly removed. Then perform these steps (http://www.wilderssecurity.com/showpost.php?p=1261725&postcount=2).

Thankful
June 15th, 2008, 03:45 PM
{QUOTE-> Uninstall your actual security programs and check, if everything was correctly removed. Then perform these steps (http://www.wilderssecurity.com/showpost.php?p=1261725&postcount=2). <-QUOTE}
Do you work for Eset?

Kosak
June 15th, 2008, 04:04 PM
Not yet.

Then, if problem will appear once again, send log from SysInspector to support[at]eset.com with this thread's url enclosed, please. :thumb:

Thankful
June 16th, 2008, 07:56 AM
Sysinspector log sent. My gut feeling is this version is having trouble coexisting with Faronics Anti-Executable. I would be interested if anyone is successfully running version 657 with Faronics Anti-Executable.