ESS causing random BSOD in winxp sp3

[simons101]

Hi all,
I have been getting random BSOD's after installing ESS .. minidump below... winxp sp3 ESS ver. 3.0.650.0 , any solutions to this ... :wacko:


MODULE_NAME: epfwtdi

FAULTING_MODULE: 804d7000 nt

DEBUG_FLR_IMAGE_TIMESTAMP: 47d947b8

WRITE_ADDRESS: unable to get nt!MmSpecialPoolStart
unable to get nt!MmSpecialPoolEnd
unable to get nt!MmPoolCodeStart
unable to get nt!MmPoolCodeEnd
00000000

CURRENT_IRQL: 2

FAULTING_IP:
+ffffffff852168ea
852168ea f3a5 rep movs dword ptr es:[edi],dword ptr [esi]

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WRONG_SYMBOLS

BUGCHECK_STR: 0xD1

LAST_CONTROL_TRANSFER: from 851f79f3 to 852168ea

SYMBOL_ON_RAW_STACK: 1

STACK_ADDR_RAW_STACK_SYMBOL: fffffffff39cf464

STACK_COMMAND: dds F39CF464-0x20 ; kb

STACK_TEXT:
f39cf444 00000000
f39cf448 00000000
f39cf44c 00000000
f39cf450 868b7568
f39cf454 868b77cc
f39cf458 f32e8704
f39cf45c f39cf488
f39cf460 b276276c epfwtdi+0x276c
f39cf464 85159720
f39cf468 00000001
f39cf46c 84bae570
f39cf470 851596f8
f39cf474 fc8850c0
f39cf478 00000000
f39cf47c 558c94e2
f39cf480 00001240
f39cf484 2a950000
f39cf488 00000000
f39cf48c 94e22a95
f39cf490 1240558c
f39cf494 00000000
f39cf498 fc8850c0
f39cf49c 85159600
f39cf4a0 85159720
f39cf4a4 00000000
f39cf4a8 fc8850c0
f39cf4ac fc8850c0
f39cf4b0 000000e0
f39cf4b4 00000001
f39cf4b8 00309343
f39cf4bc f39cf4e4
f39cf4c0 00000000


FOLLOWUP_IP:
epfwtdi+276c
b276276c ?? ???

SYMBOL_NAME: epfwtdi+276c

FOLLOWUP_NAME: MachineOwner

IMAGE_NAME: epfwtdi.sys

BUCKET_ID: WRONG_SYMBOLS

Followup: MachineOwner
---------

kd> lmvm epfwtdi
start end module name
b2760000 b2772000 epfwtdi T (no symbols)
Loaded symbol image file: epfwtdi.sys
Image path: epfwtdi.sys
Image name: epfwtdi.sys
Timestamp: Thu Mar 13 15:26:48 2008 (47D947B8)
CheckSum: 00013BD8
ImageSize: 00012000
Translations: 0000.04b0 0000.04e0 0409.04b0 0409.04e0

[simons101]

No response , thats never a good sign ...???

[Fajo]

-{ Quote: "No response , thats never a good sign ...???" }-


Im not support. but I will give you the normal responce from them


Uninstall
delete
Reinstall.

All things should be magicly fixed :doubt:

[Kosak]

Hi, simons101!

Try to make log from ESET SysInspector and send it to support[at]eset.com for analysis your system.

Regards

[denno]

Did you do an in-place upgrade to SP3, or is this a fresh install? From reading technet forums, there's quite a few issues around the place where SP3 isn't playing nicely when it's just installed over the top of an SP2 box. Fresh installs using SP3 slipstreamed installation CD are less problematic.

[simons101]

Thanks to the above people, (sorry was away, so late responce)
SP3 over win XP SP2 .. will do a fresh one at some stage just not right now.

will send data to eset and do a clean install of eset Smart security.

Thx for your help.

[agoretsky]

Hello,

Before you reinstall ESET Smart Security, please make sure you have the latest device drivers installed for your network interface card.

Installing the latest service pack does not guarantee that the latest device drivers for your NIC get installed and even Windows Update does not always provide the latest device drivers from the manufacturing.

Downloading and installing the device drivers from the manufacturer's web site for your NIC will will help rule out the possibility of a conflict with ESET Smart Security.

Regards,

Aryeh Goretsky