How do I create an Image

[sethm1]

I am writing here hoping for a response sooner than its taking Eset (5+ days)

What does the tech support person mean by:
"Please try placing the files in the root of your C: drive.

This most likely a false positive, but if you can get us the image we'll be able to update our product to stop falsely detecting it."

1. So if I should not save to the desk top, then where?
2. How do I create an image?

[Kosak]

Hi!

1) Copy file to C:\.
2) Image will be detected file.

Best regards

[sethm1]

1) Copy file to C:\.
(what file?)

2) Image will be detected file.
(this sentence does not make sense to me)

[Kosak]

-{ Quote: ""Please try placing the files in the root of your C: drive." }-
the files

-{ Quote: "This most likely a false positive, but if you can get us the image" }-
Files, which were signed as false positives.

[sethm1]

Great, Esest did not tell me which of the 3 files I sent them were the false positives.

My last few scans resulted in a clean scan. SO I am hoping the item is no longer for concern. (my original ticket to tech support was about 2 weeks ago).

Eset takes about 5-6 days to respond. Is this typical for a A/V tech support?

[Kosak]

Don't worry!

Please, tell us whole case, which you had, because I don't know, which files were detected and how many.

[sethm1]

It started with an e-mail to the tech support regarding:
unable to clean a potential TSR.Boot virus.

I am wondering if turning off System Restore, then running another scan, then turning System Restore back on did the trick.
The scans since last week have been clean.
Today I cleared out all the log files - they of course had no infections. I wonder if it was a log file Eset tech people meant for me to send.

I had tried the Sysinspector and Mbrutil (but not sure if that was successful.