Active@ Disk Image failure

[alloucho]

I installed Active@ Disk Image as trial. Then i try to image the disk. This error appeared:
What´s the problem?

[demoneye]

-{ Quote: "I installed Active@ Disk Image as trial. Then i try to image the disk. This error appeared:
What´s the problem?" }-

its mention vss .....maybe there is something in the background runing thats prevent VSS service from running? try temp disable and AV or secuirty program and reimage


chers

[alloucho]

-{ Quote: "its mention vss .....maybe there is something in the background runing thats prevent VSS service from running? try temp disable and AV or secuirty program and reimage


chers" }-
FD-ISR is installed and running. Could this be the problem??

[Peter2150]

-{ Quote: "FD-ISR is installed and running. Could this be the problem??" }-

It could, but shouldn't. SP uses VSS and runs along side FDISR.

There may be a bug.

[lodore]

hello alloucho,
have you had any other imaging software installed before?

[GlobalForce]

In general, which other error's are shown by the first command within this (http://forum.storagecraft.com/Community/files/folders/supportwhitepapers/entry310.aspx) pdf?
I suppose a corrupt com catalog (http://windowsitpro.com/article/articleid/78675/jsi-tip-6951-how-do-i-clean-up-a-damaged-com-catalog-in-windows-2000.html) could be suspect, hard to tell based on minimal info.

Potential resolution's ....

VSS Troubleshooting – VSS_E_BAD_STATE (http://forum.storagecraft.com/Community/files/folders/supportwhitepapers/entry310.aspx), forum.storagecraft.com

JSI Tip 6951 - How do I clean up a damaged COM+ catalog in Windows 2000/XP (http://windowsitpro.com/article/articleid/78675/jsi-tip-6951-how-do-i-clean-up-a-damaged-com-catalog-in-windows-2000.html), windowsitpro.com


S

[alloucho]

-{ Quote: "hello alloucho,
have you had any other imaging software installed before?" }-
no other imaging software was installed before. I usually take disk image with acronis TI boot cd.