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ATMG_Julien
May 26th, 2008, 10:59 AM
Hi,
I want to know how the Acronis Group Server Management works.
I installed Acronis True Image Echo Server v9.5.8039 and when i'm connecting to my Group Server I saw SERVER01 and SERVER01.MYDOMAIN.COM.
So my question is where does Acronis Group Server find computers or search for ? From my DNS Server ?
I don't know why Acronis use FQDN and the NetBIOS name for my domain controller.
Thanks for answers.

Acronis Support
June 1st, 2008, 01:12 PM
Hello ATMG_Julien,

Thank you for choosing Acronis Remote Server Backup Software (http://www.acronis.com/enterprise/products/ATIESWin/).

We are sorry for delayed response.

Usually, Acronis Group Server uses the full computer name. However, if for some reason the full name isn't resolved, it will use NetBIOS name, or computer's IP instead.

If you would like us to investigate the reason why the full name isn't resolved, could you please collect a description of your network structure in details? Please also create a screenshot of Acronis Group Server window. Then submit a request for technical support (http://www.acronis.com/enterprise/my/support/). Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will do our best to investigate the problem and try to provide you with a solution.

Thank you.
--
Marat Setdikov