Can't Uninstall

[JustVisiting]

>:(


I have a paid version (ver 2) that I can't get off of my machine.

I have tried repeatedly to remove it and the wizard will NOT move past the point of please wait........

Right click the NOD icon and tell it quit. Entered password at the box.

Via the program, clicked the uninstall option. Box pops up asking are you sure...yes, then enter password to confirm. Then the uninstall wizard pops up telling me to please wait......from this point it does absolutely nothing! It will sit forever and not move.

Reboot and the splash screen comes up.....stays there for about 3-4 minutes and then a nod kernal communication error appears.


Tried reinstalling....works fine. Reboot and then try uninstalling again.....same crap. Will not proceed past the wizard please wait box.

What the hell? I've never had a program that would not uninstall? Anyone know how to get this off of my system?

[JustVisiting]

>:(

Finally got it to remove. Had to boot up xp in safe mode, then run uninstall program. Pretty crappy that you have to run in safe mode to uninstall. Had to do this on THREE machines so it is definitely something with the program...............

[Itsme]

Why did you uninstall?
Itsme ::)

[JustVisiting]

Why I uninstalled is not relevant to the problem......

This was the latest copy available off the Eset website...I believe it has the update included in it. Just wondering if something is corrupt with it to cause this issue on THREE machines.

Also would like to say that I did send an email to support@eset.com and as of yet have NOT heard back. Anyway, problem solved........anyone else got the latest downloadable version running and tried to remove it? See what happens.........

[Marcos]

Hello,
it seems you sent the request today. Please take into account that it's weekend and only the most important inquiries are being responded. Anyway, I suggest you email the support information about your OS and SP or special programs installed (e.g. another AV program).