Adding hard drive

[jambonant]

Hi, I have an important hard drive that just blew up on me, it is a 200mb drive (yes they are still useful...). Fortunately I did a complete back up of that drive using home 10.0 last month. I have another hard drive that is working properly that I want to use to replace the broken one.

So I connected the new hard drive directly on my computer and it was recognized by windows xp. I could have access to all of its content and I formatted the drive first in fat then in fat 32 and finally in ntfs. After every format I try to use the “add hard” drive function but accronis could not find the hard drive in question although windows was able to find it.

Any suggestions?

[TheWeaz]

Not sure why you would want to use that feature anyway.
Attach the drive and restore the backup image you have to it.

[DwnNdrty]

Was the 200 the booting drive or just a data drive?
What version of True Image are you using?

[GroverH]

With the new drive attached, boot from the recovery CD and perform a disk restore. My Restore guide below will show you how. I am assuming that your backup was a full disk image backup which included all partitions (both hidden & diagnostic).

[jambonant]

-{ Quote: "Not sure why you would want to use that feature anyway.
Attach the drive and restore the backup image you have to it." }-

Because when I want to resore the image the hard drive is not present.

-{ Quote: "Was the 200 the booting drive or just a data drive?
What version of True Image are you using?" }-

Booting drive. home 10.0 (stated in the original message)


-{ Quote: "With the new drive attached, boot from the recovery CD and perform a disk restore. My Restore guide below will show you how. I am assuming that your backup was a full disk image backup which included all partitions (both hidden & diagnostic)." }-

Where do I get the recovery cd??

Thanks

[GroverH]

jambonant,
The "add harddrive" feature is not needed prior to performing a restore. TrueImage will even restore to a drive with no partitions and no pre-formatting. In fact, having the disk un-allocated is a preference in many instances.

The recovery cd can be obtained in either of several ways.
1. If you are using a retail package, the install disk is the TI recovery disk.
2. or, With TrueImage installed on your computer, you can create one from within the program. This is an absolute necessity for every user.
3. If you did not create a Recovery CD, then you will need to borrow one or temporary install TrueImage on another computer so you can create the needed CD. Then un-install the duplicate installation.

Additional edit: When I refer to recovery CD, I am referring to the True Image Rescue CD which can be created under the Tools Menu "Create Bootable Rescue Media".

[TheWeaz]

-{ Quote: "Because when I want to resore the image the hard drive is not present." }-

I see. No where in your original post did you mention any attempt to restore.

[Acronis Support]

Hello jambonant,

Thank you for choosing Acronis Disk Backup Software (http://www.acronis.com/homecomputing/products/trueimage/).

We are sorry for delayed response.

Please make sure you use the latest build (4942) (http://www.acronis.com/homecomputing/support/updates/) of Acronis True Image 10.0 Home. To get access to updates you should first register (http://www.acronis.com/homecomputing/registration/) your software.

If updating doesn't solve the problem, please download the latest version of Acronis drivers (http://download.acronis.com/support/SnapAPI.337_s_e.msi) and install it with disabled logging.

If the issue persists, please collect some information to let us investigate it thoroughly:

Please create Acronis Report as it is described in Acronis Help Post (http://wilderssecurity.com/showthread.php?t=55317). Please keep the drive in question connected and powered on during the creation process.

Please also collect a screenshot of Windows Disk Management screen.

Then submit a request for technical support (http://www.acronis.com/homecomputing/my/support/). Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will do our best to investigate the problem and provide you with a solution.

Thank you.
--
Marat Setdikov