Unable to update

[_Logan]

ESET won't update the virus database, each time it tries it says "Virus signature could not be updated" and below "An error occured while downloading update files".

I've uninstalled, and reinstalled... but it didn't fix it. The update server is set to be selected automatically also.

Any ideas?

[The Hammer]

{QUOTE-> ESET won't update the virus database, each time it tries it says "Virus signature could not be updated" and below "An error occured while downloading update files".

I've uninstalled, and reinstalled... but it didn't fix it. The update server is set to be selected automatically also.

Any ideas? <-QUOTE}If you are using any other security programs can you update them? Also provide more info on your computer and OS.

[_Logan]

Not using any other security programs, no.

Sorry, I'm on Windows XP SP2.

[Philippe_FR22]

{QUOTE-> ESET won't update the virus database, each time it tries it says "Virus signature could not be updated" and below "An error occured while downloading update files".

I've uninstalled, and reinstalled... but it didn't fix it. The update server is set to be selected automatically also.

Any ideas? <-QUOTE}
Hello,
I encountered same problem after upgrading from 3.0.642 to 3.0.650. There is one post here dealing with same problem and it is mentionned to clean update cache. You will find this in advanced configuration tab... That was ok for me !

Regards

[ASpace]

@_Logan

If the above suggestions don't work , a clean reinstall is the next step to try.

1. Download fresh new version of ESET NOD32 Antivirus 3.0 from
http://www.eset.com/download . Make sure that you choose the correct version.

2. Uninstall your current version from Control Panel
3. Reboot the computer when prompted
4. Delete manually these folders:

- C:\Program files\ESET
- C:\Documents and Settings\All users\Application data\Eset
- C:\Documents and Settings\~username~\Local Settings\Application data\Eset

5. Reinstall your ESET software using the file you downloaded in step1 . Use typical install. :thumb:

[Philippe_FR22]

{QUOTE-> @_Logan

If the above suggestions don't work , a clean reinstall is the next step to try.

1. Download fresh new version of ESET NOD32 Antivirus 3.0 from
http://www.eset.com/download . Make sure that you choose the correct version.

2. Uninstall your current version from Control Panel
3. Reboot the computer when prompted
4. Delete manually these folders:

- C:\Program files\ESET
- C:\Documents and Settings\All users\Application data\Eset
- C:\Documents and Settings\~username~\Local Settings\Application data\Eset

5. Reinstall your ESET software using the file you downloaded in step1 . Use typical install. :thumb: <-QUOTE}

Hello,
Maybe you are right... But the "above suggestion" I posted just before worked for me... Now, probably cause is different, if not...
Regards

[ASpace]

{QUOTE-> Hello,
Maybe you are right... But the "above suggestion" I posted just before worked for me... <-QUOTE}

Hi Philippe !

I know , your post describes something that will most likely help . I posted just in case it isn't enough . Reinstalling the probgram and deleting the folders will also clean the update cache :thumb:

[_Logan]

@Philippe,
Your solution didn't work, thanks anyway.

@HiTech_Boy,
That did it! Thanks so much! :)

[Philippe_FR22]

{QUOTE-> @Philippe,
Your solution didn't work, thanks anyway.

@HiTech_Boy,
That did it! Thanks so much! :) <-QUOTE}

Ok thank you for your feedback.
Regards

[Philippe_FR22]

{QUOTE-> Hi Philippe !

I know , your post describes something that will most likely help . I posted just in case it isn't enough . Reinstalling the probgram and deleting the folders will also clean the update cache :thumb: <-QUOTE}

You're welcome, no problems :-)