View Full Version : RA not working propertly
April 14th, 2008, 08:59 AM
I have a RA server and console version 2.0.56 .
After installed this, my clients (workstations) with antivirus 2.x not update database properly. Only clients with antivirus 3.0.650 can update new signature from /mirror and internal HTTP server.
Please tell me what is wrong ? It's a bug or settings missed?
I have client Antivirus 3.0.650 with signature database 3024 (updated from internal HTTP server) and Antivirus 2.x with latest signature database 3005 (updated from same internal HTTP server).
April 14th, 2008, 11:28 AM
you probably need to push out a new installation package with v3.0 to the old versions. as they dont operate the same way as v3.0 with eras servers.
April 15th, 2008, 05:07 PM
Check the settings under the Server Options:
RAC-->Tools-->Server Options-->Security Tab
Ensure "Enable unauthenticated access for clients" is check marked. From my understanding 2.7 clients can't authenticate, so they can't get updates unless this option is set.
April 16th, 2008, 01:41 AM
"Enable unauthenticated access for clients" is checked. I checked all in security tab.
How reset database ? I deleted everything in folder mirror\ and server updated again but client with 2.7 cannot update. This client can connect at internal HTTP server and say : Update is not necessary - the virus database is current. (without error)
If connect client 2.7 at ESET server worldwide, update it's marked at latest signature.
Curiously, i don't have a client 2,7 with same signature database (one have 1916 version, another 3001 but most 3005 version.
On new client version (3.0.650), everything work correctly and latest signature now is 3029 from identical internal HTTP server.
April 16th, 2008, 08:05 PM
Both V3 and V2.7 clients will be able to connect to your ERAS to report events, threats, etc. As long as you have authentication turned OFF in your RA server.
Your V3 clients will also be able to use the mirror functionality of your ERAS.
Your V2.7 clients cannot use the mirror on the ERAS, and will have to use the mirror module in one of the V2.7 clients.
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