Unable to access my account

[ventanas]

Last week I tried to access my account to make further purchases and was unable to do so. kept saying invalid email address, which was rubbish. So I set up a new one, using the same email and a different password. On three separate days I purchased an upgrade to TI11, a full version of TI11, and a copy of Disc Director. Each time I entered the new account details and they were recognised, and the payment processed. But now I cant log in, the details are not recognised again, but I can now access my original account.

Help please Acronis, or I will not be able to update these programs, and I am not a happy bunny right now.

[Acronis Support]

Hello ventanas,

Thank you for choosing Acronis Disk Backup Software (http://www.acronis.com/homecomputing/products/trueimage/).

We are sorry for delayed response.

Please submit a password retrieval (https://www.acronis.com/homecomputing/my/remind/password/) request to receive password for your account. If you are not sure which e-mail address you used, please submit a request using this webform (https://www.acronis.com/homecomputing/my/remind/login/). We will investigate the problem and try to provide you with a solution.

Thank you.
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Marat Setdikov