Norton 2008 LiveUpdate keeps popping up an UAC window?

[denniz]

Every time I login to my computer I get welcomed by LiveUpdate if I want to install available updates. After I confirm to go ahead an UAC window from Vista pops up. I just want everything to go automatic with LiveUpdate without any nagging screens I need to confirm at every reboot.

I checked my settings:

- "Turn On Automatic LiveUpdate" is activated.
- "Notify me when updates are available" is deactivated.

Under "Start" --> "Configuration" --> "Symantec LiveUpdate" it doesn't matter if I set the setting to either interactive or express mode, in both cases at reboot I still get nagged by LiveUpdate if I want to install updates.

The weird thing is that I wasn't always nagged by this screen, it started when I was playing around with the LiveUpdate settings, I was playing around with the interactive and express settings. But even after I set everything the way it was before this nagging screen started it doesn't seem to help. The last time I had this problem I could only solve it by a complete Norton reinstall and as long as I didn't touch the default LiveUpdate settings all was good with no nagging screens.

Anyone got any ideas?

[midway40]

When I was using it there was a bug with the "notify me when updates are available". Once I turned it on there was no way to turn it off. Unchecking the box had no effect. I had to end up reinstalling NIS to get rid of it.

I thought they would have fixed this bug by now.

[Bunkhouse Buck]

{QUOTE-> Every time I login to my computer I get welcomed by LiveUpdate if I want to install available updates. After I confirm to go ahead na UAC window from Vista pops up. I just want everything to go automatic with LiveUpdate without any nagging screens I need to confirm at every reboot.

I checked my settings:

- "Turn On Automatic LiveUpdate" is activated.
- "Notify me when updates are available" is deactivated.

Under "Start" --> "Configuration" --> "Symantec LiveUpdate" it doesn't matter if I set the setting to either interactive or express mode, in both cases at reboot I still get nagged by LiveUpdate if I want to install updates.

The weird thing is that I wasn't always nagged by this screen, it started when I was playing around with the LiveUpdate settings, I was playing around with the interactive and express settings. But even after I set everything the way it was before this nagging screen started it doesn't seem to help. The last time I had this problem I could only solve it by a complete Norton reinstall and as long as I didn't touch the default LiveUpdate settings all was good with no nagging screens.

Anyone got any ideas? <-QUOTE}

1. Uninstall Norton Program (AV/NIS/360) and Live Update from Add/Remove Programs
2. Run Norton Removal Tool
3. Manually delete any Symantec folders left behind- and some are left behind even after using the Removal Tool
4. Use CCleaner to clean registry
5. Reinstall the program

That has worked for me without fail and it will work for you as well. :)

[denniz]

Yes the uninstall part worked for me the last time to, but I do think uninstalling is a drastic measure for what appears to be indeed a bug. I don't quite understand why LiveUpdate needs UAC permissions though, other antivirus programs seem to have no problems updating with UAC enabled on Vista. This leads even more to the conclusion that it's a bug.

[Bunkhouse Buck]

{QUOTE-> Yes the uninstall part worked for me the last time to, but I do think uninstalling is a drastic measure for what appears to be indeed a bug. I don't quite understand why LiveUpdate needs UAC permissions though, other antivirus programs seem to have no problems updating with UAC enabled on Vista. This leads even more to the conclusion that it's a bug. <-QUOTE}

I should have added this is for XP- not necessarily Vista. But, Live Update had been problematic for years regardless of the operating system. I had LU issues until the 2008 version of NIS as did many others. It is possible there is a bug, but I would do all of what I recommended before I drew that conclusion.

[denniz]

Well, besides the option of a complete uninstall and then a full reinstall, I also decided to send an email to Symantec support, because I still find this behavior of LiveUpdate weird.

Here's what I emailed them:

{QUOTE->
When I first installed Norton Internet Security 2008, LiveUpdate always ran nice and quiet in the background updating the various Norton components without any confirmation screens. But after a while I started playing around with the LiveUpdate settings, seeing if I might be able to tweak some things. This resulted in the following annoyance which I can’t seem to undo: every time I login to my computer now I get welcomed by a small LiveUpdate window asking me if I want to install available updates. After I confirm to go ahead an UAC (User Account Control) message from Windows Vista pops up, wanting me to confirm that LiveUpdate is allowed to update the Norton components.

I find these UAC messages regarding LiveUpdate real annoying, I just want everything to go automatic with LiveUpdate, like it was right after installing NIS 2008, without any nagging screens I need to confirm at every reboot or logon

I checked my settings within NIS 2008, I changed them back to the default settings without getting the result I want:

- "Turn On Automatic LiveUpdate" is activated. (default setting)
- "Notify me when updates are available" is deactivated. (default setting)

Under "Start Menu" --> "Control Panel" --> "Symantec LiveUpdate" the default setting was “Interactive mode”, I tried the “Express mode” settings without the result I wanted, so I changed it back to default. The option "Use Automatic LiveUpdate" is also enabled (default). After that it doesn't seem to matter anymore if I set the setting to either Interactive or Express mode, in both cases at reboot or logon I still get annoyed by LiveUpdate if I want to install updates followed by a UAC message.

I had this problem once before until the point I got so frustrated with it that I just did a full Norton reinstall to solve the problem. But I do find that solution a bit dramatic. According to various security forums I checked this seems to be a bug in the LiveUpdate module, that after you changed certain settings within LiveUpdate that somehow LiveUpdate starts to behave differently, even when turning back to default settings.

Some additional system information:
OS: Windows Vista Ultimate (fully updated)
NIS: Norton Internet Security 2008 v15.5.0.23
LiveUpdate version: v3.4.1.232

I hope you can help me with this problem.
<-QUOTE}

According to the confirmation email I got, I should get a reply within the next 96 hours.

[Bunkhouse Buck]

{QUOTE-> Well, besides the option of a complete uninstall and then a full reinstall, I also decided to send an email to Symantec support, because I still find this behavior of LiveUpdate weird.

Here's what I emailed them:



According to the confirmation email I got, I should get a reply within the next 96 hours. <-QUOTE}

You will likely get a response, but they will probably tell you to uninstall and reinstall- perhaps multiple times. That is their "stock" solution to most issues. Have you used the Norton Removal Tool and CCleaner? If you have not and you did not say you did, I would do that before I asked their offshore "tech support" for assistance.

[denniz]

{QUOTE-> You will likely get a response, but they will probably tell you to uninstall and reinstall- perhaps multiple times. That is their "stock" solution to most issues. Have you used the Norton Removal Tool and CCleaner? If you have not and you did not say you did, I would do that before I asked their offshore "tech support" for assistance. <-QUOTE}

Yes I do have both CCleaner and Norton Removal Tool installed and also used them the first time I reinstalled Norton. But I do find it weird that it happened twice now and both times the problem started after I played with the LiveUpdate settings a bit.

About your comment that they will respond with the advice to uninstall and reinstall...... well you were right :-\ because I already got a reply from them, I quote:

{QUOTE->
Thank you for contacting Symantec Technical Support.

I understand from your email that after changing the settings in the LiveUpdate you are unable to run the LiveUpdate automatically.

I acknowledge your inconvenience and will do my best to resolve the issue that you are encountering.

This issue can occur due to corrupt Norton program files.

In order to resolve the issue, I suggest you to manually uninstall LiveUpdate, delete temporary files, download latest LiveUpdate version and then run LiveUpdate.

In order to know how to uninstall LiveUpdate, refer the steps provided below:

- Uninstall LiveUpdate using Add/Remove Programs of Control Panel:

1. Click Start and then Control Panel.
2. Click Add or Remove Programs.
3. Select LiveUpdate and then click Change/Remove.
4. Follow the prompts until the uninstall process indicates that it has successfully removed LiveUpdate.
5. Restart the computer.

- To clear the Temporary Internet Files in Internet Explorer, follow the steps below:

1. Start Internet Explorer.
2. Click Tools > Internet Options.
3. Click Delete Files.When you see the prompt "
4. Delete all files in the Temporary Internet File"
5. Check 'Delete all offline content'
6. Click OK.

Download button for LiveUpdate is available in below document:

Title: 'How to download and install LiveUpdate'
Document ID: 1999051911110813
Web URL:
http://service1.symantec.com/Support/sharedtech.nsf/docid/1999051911110813

- Install the Lusetup.exe and then run LiveUpdate.

As one of our esteemed customer, your satisfaction is our primary concern. Please let us know if this issue has been resolved completely. If it still persists, we are always here to assist you.

Regards,

*name edited for privacy reasons*
Symantec Technical Support.
<-QUOTE}

Well there are fast at replying and it seems they are willing to help, if only the "solution" they gave wasn't already known to me. ;)

[Bunkhouse Buck]

{QUOTE-> Yes I do have both CCleaner and Norton Removal Tool installed and also used them the first time I reinstalled Norton. But I do find it weird that it happened twice now and both times the problem started after I played with the LiveUpdate settings a bit.

About your comment that they will respond with the advice to uninstall and reinstall...... well you were right :-\ because I already got a reply from them, I quote:



Well there are fast at replying and it seems they are willing to help, if only the "solution" they gave wasn't already known to me. ;) <-QUOTE}

Consider that you may know more than they do. :D