Nod hangs

[astro4travel]

Hi,
I'm new to the forum because now I have a reason to join. I have been using Nod32 for about 7 months now with no problems up until now. I'm running Windows XP SP2 and with 1 gig of memory with a Pentium 4 Processor. What is happening is this I will start to scan for problems and about 14 minutes through, the engine quits. In other words it will stop scanning I waited for an hour and still no good. I ran scan disk and defragmented the C:\ drive. I also have a second hard drive on the system. Any thoughts? Thanks, Michael

[twl845]

-{ Quote: "Hi,
I'm new to the forum because now I have a reason to join. I have been using Nod32 for about 7 months now with no problems up until now. I'm running Windows XP SP2 and with 1 gig of memory with a Pentium 4 Processor. What is happening is this I will start to scan for problems and about 14 minutes through, the engine quits. In other words it will stop scanning I waited for an hour and still no good. I ran scan disk and defragmented the C:\ drive. I also have a second hard drive on the system. Any thoughts? Thanks, Michael" }-
If you're still using v2.7, uninstall it and install v3.246. I did just that and it's OK.

[Sir George]

-{ Quote: "If you're still using v2.7, uninstall it and install v3.246. I did just that and it's OK." }-

What language is your version of Nod32? I am unaware of the version you quoted, V3.246, in English.

[twl845]

-{ Quote: "What language is your version of Nod32? I am unaware of the version you quoted, V3.246, in English." }-
Sir George, I'm sorry I guess my brain got reversed for a minute. It's v3.642. ;D

[astro4travel]

How would I go about getting this other version from the company? Do I just download it and use my old password and serial number? Thanks

[twl845]

-{ Quote: "How would I go about getting this other version from the company? Do I just download it and use my old password and serial number? Thanks" }-
Download it from their download page for customers and use the user ID and password they e-mailed you.
Uninstall 2.7 first.

[astro4travel]

I installed the new version without a hitch. I ran it last night and it still hangs at 81% completion of scan. Not sure what is going on. I contacted support on the website so may be they can help. It must be something in the system itself. :o

[southpawshooter]

I just downloaded the 30 day trial of Smart Security and have the same problem. The scan hangs up and will not complete. Any solutions?

[sparx]

The first thing I would do is do a custom scan. Click on Setup > Extensions and uncheck the 'Scan all files' box. Possibly there's some random proprietary file or something that's causing the scan to halt. Once that's unchecked, click OK and run a scan.

[Dr_Krall]

Probably the "old" typical problem with runtime-packers and heuristics activated. I had problems the same problem and deactivating runtime-packers and heuristics (both Heuristics and Advanced heuristics) in on-demand scan setup solved it.

By the way, anybody who knows if that issue been solved with latest version (3.0.650).

[Eryan]

Hi, make sure to check out this Knowledgebase article as well:

http://www.eset.com/support/kb.php?option=com_kb&Itemid=29&page=articles&articleid=752

[astro4travel]

Sparx,
What you suggested in your post about the deactivating of the packers and the advanced heuristics. It worked. Do I have to do this now before every scan? Thanks again, Michael

[astro4travel]

Sorry,
I believe that was Dr_Krall's suggestion. None the less, thanks for everyones help.Michael