Dr Web internet problems

[Tony]

Hi, i have just tried installing Dr Web on windows vista sp1, connected via a router.

When i reboot i have lost my internet connection.
When checking the settings everything seems fine except for IPV6 which says limited connection.

Disabling and re enabling does not help, windows caanot find a solution when trying a repair.

I disabled the Windows firewall as well but no luck :(

As i have lost the internet connection i cannot register to download a demo key through Dr Web.

I have now uninstalled The Dr and my internet is back!

Anyone have any ideas as to what the problem may be ????
Thanks :thumb:

EDIT:
I should add that prior to installation i had completely removed KIS.

[C.S.J]

drweb has zero connection with your home connection.

however, kaspersky does.

[trjam]

I was going to say that I didnt think Dr Web has anything to do with your connection.

[C.S.J]

{QUOTE-> I was going to say that I didnt think Dr Web has anything to do with your connection. <-QUOTE}
you did just say it :wacko:

[trjam]

I mean he needs to look at other things, not Dr Web. It would not do this.

[Tony]

Thats strange then because i have just tried installing again, and when it comes to the part where i either ask for a demo key or input a license key then my internet connection has gone.

[trjam]

I would use CCleaner and go in and delete all registry keys associated with Kaspersky.

[C.S.J]

i know, just messing with your head :)

----

regarding Drweb, i sent them a False Alarm today (good friday) and it was fixed in exactly 44 minutes. :thumb:

im used to their greatness, but sometimes, they still impress me :D

198709


:thumb:

[Tony]

{QUOTE-> I would use CCleaner and go in and delete all registry keys associated with Kaspersky. <-QUOTE}

I had already done that before installing the DR. ???

[Tony]

I should add that i had disabled windows defender as well before installing the last time.

[C.S.J]

you have defensewall right, you did run the installation as trusted, right?

[Tony]

{QUOTE-> you have defensewall right, you did run the installation as trusted, right? <-QUOTE}

Yes, i had also removed it from the untrusted applications list before installing.

Thanks for trying to help :)

[sergeyko]

{QUOTE-> Yes, i had also removed it from the untrusted applications list before installing.

Thanks for trying to help :) <-QUOTE}

I think, if you install drweb and then run spiderml.exe -remove, that will allow you to use drweb (without e-mail monitor) and keep the Internet connected. But I'd like to know why that happened on your machine. Is it any networking software installed on it you can recall?

By the way, maybe Vista Parental Control is on?

[Tony]

Hi sergeyko

I will give that a try shortly, i am just downloading drweb again incase the file was corrupt somehow.

Vista parental control is off and i dint ever recall having any networking software installed as i have no home network.

[Tony]

I reinstalled again after re downloading Dr Web, no internet connection.
After then removing spidermail i can now confirm that i now have my internet connection back, and i have obtained a demo license and am currently performing a scan.

The only question now is why does spidermail block my internet connection?

[sergeyko]

{QUOTE->

The only question now is why does spidermail block my internet connection? <-QUOTE}

Could you please run in command line:
reg export HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WinSock2 tcp.txt

and show its content?

[Tony]

{QUOTE-> Could you please run in command line:
reg export HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WinSock2 tcp.txt

and show its content? <-QUOTE}

Just tried this and nothing happens.
I have had a look in the registry HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WinSock2
And the following attachment is what is found if this helps any.

[C.S.J]

Tony

1. Open CMD
2. type "reg export HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WinSock2 tcp.txt" (WITHOUT THE SPEECHMARKS)

3. locate tcp.txt and open it
4. copy and past the text here

you should now be seeing the text that sergey wants, should be lots of digits, and ALOT of them.

[Tony]

{QUOTE-> Tony

1. Open CMD
2. type "reg export HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WinSock2 tcp.txt" (WITHOUT THE SPEECHMARKS)

3. locate tcp.txt and open it
4. copy and past the text here

you should now be seeing the text that sergey wants, should be lots of digits, and ALOT of them. <-QUOTE}

Thanks C.S.J :thumb:

See below...

[C.S.J]

your welcome,

now Sergey will try and help you.

best of luck to ya.

[Tony]

C.S.J
I see you have now have DefenseWall in your siggie :thumb:

[C.S.J]

{QUOTE-> C.S.J
I see you have now have DefenseWall in your siggie :thumb: <-QUOTE}
just trying the trial Tony.

its totally different to what im used to, so i have to get used to it before making any decisions. ;)

but of course, this is off topic Tony.

[Tony]

Still no reply, although that is understandable as it is the weekend and sergeyko may even be away on an easter break.

From looking at the support page, the only place to ask for help for a demo version is on the Dr.Web forum, i have posted there but there does not seem to be any activity on the english forum.

It seems strange that is the way to provide support for a demo and potential customers.

[C.S.J]

{QUOTE-> Still no reply, although that is understandable as it is the weekend and sergeyko may even be away on an easter break.

From looking at the support page, the only place to ask for help for a demo version is on the Dr.Web forum, i have posted there but there does not seem to be any activity on the english forum.

It seems strange that is the way to provide support for a demo and potential customers. <-QUOTE}
sorry to hear Tony, but as you rightly said.. Sergey was offering help through wilders, and its no Easter (which sucks for you and this problem :) )

i suggest you,

http://bugs.drweb.com

register / login and Post.

state your problem, mention that Sergey has asked for this txt file, and also attach the file.

[Tony]

Thanks C.S.J
reported:thumb:

[AndreyKa]

{QUOTE-> just trying the trial <-QUOTE}
You have to know. SpiderGuard have a bug. Then Defensewall is active SG in Optimal mode can't check just now created files, but stil able to check modified files.

[C.S.J]

,

I am aware of the compatibility issues of defensewall and the guard,

But I'm sure Ilya and serge will be able to sort
something.

I know for sure, that its an issue I certainly will not be keeping quiet about :)

[Tony]

Hi, what exacty is the bugs between DW and drweb?

[Ilya Rabinovich]

The issue is about resolving Reparse Point file names cycle. DrWeb works wrong way with its file handler routine.

[sergeyko]

{QUOTE-> The issue is about resolving Reparse Point file names cycle. DrWeb works wrong way with its file handler routine. <-QUOTE}

Hm, strange to read it here, Ilya. Have not you tried to contact drweb about the problem?

Tony, your problem we'll discuss on the drweb forum further. Shortly, your winsock shows there's Vista Parental Controle enabled.

[Tony]

Thanks again.

I did have parental controls disabled for all users when i made the log file, although i cannot remember if i had disabled it in servces at that time.

Anyway all instances of parental control should now be disbled and i have attached a new log file below.

[Tony]

The problem has now been resolved.
It looks as though there was a conflict with windows parental control even though it was disabled.

I would like to thank everyone from Dr.Web, Sergeyko, Borka, ArD and Konstantin Yudin for their advice and efforts in providing a solution.
The only other program i have used where i have received the same level of support is Defensewall so a :thumb: to all concerned :)

[C.S.J]

{QUOTE-> The problem has now been resolved.
It looks as though there was a conflict with windows parental control even though it was disabled.

I would like to thank everyone from Dr.Web, Sergeyko, Borka, ArD and Konstantin Yudin for their advice and efforts in providing a solution.
The only other program i have used where i have received the same level of support is Defensewall so a :thumb: to all concerned :) <-QUOTE}
congrats Tony,

:thumb:

[Saraceno]

That's great to see the problem/conflict resolved.

I'll keep in mind to check for the 'parental control' setting when installing DW in the future.

When you say parental control was disabled, what else was needed to ensure there was no further conflict?

[Tony]

{QUOTE-> That's great to see the problem/conflict resolved.

I'll keep in mind to check for the 'parental control' setting when installing DW in the future.

When you say parental control was disabled, what else was needed to ensure there was no further conflict? <-QUOTE}

Dr.Web supplied me with a Dr.We lsp.exe that i assume removed the remaining traces of parental control that may have been active on my system

[Saraceno]

Thanks Tony.

What are your impressions, all running ok?

[Tony]

Yes everything appears to be running fine.
I am actually suprised as to just how light and snappy my system (Vista) has become since uninstalling KIS7 and installing Dr.Web.

[Ilya Rabinovich]

{QUOTE-> Hm, strange to read it here, Ilya. Have not you tried to contact drweb about the problem? <-QUOTE}
Yes, one of the DrWeb's users put this bug into their bugtracker. So, they are aware of it. Hope, everything will be fixed very soon.

[C.S.J]

Yayyyy, fix it (drweb) ;)

Is it an easy fix?...

[AndreyKa]

{QUOTE-> Yayyyy, fix it (drweb)
Is it an easy fix?... <-QUOTE}
It was easy.
{QUOTE-> ----------------------------------------------------------------------
Serge Popov - 26-03-2008 00:27 MSK
----------------------------------------------------------------------
fixed in: 4.44.4.03260 <-QUOTE}

[C.S.J]

good job :thumb:

[C.S.J]

{QUOTE-> It was easy. <-QUOTE}
as I'm not st my computer, can someone tell ne if this update has arrived yet through automatic updates

If not, when will it arrive?

being a defensewall customer now, I'd like to see this asap.

[Antarctica]

{QUOTE-> as I'm not st my computer, can someone tell ne if this update has arrived yet through automatic updates

If not, when will it arrive?

being a defensewall customer now, I'd like to see this asap. <-QUOTE}

I just checked a minute a few minutes ago and it has not arrived yet.

[Tony]

How can i tell when it has arrived ??

[Antarctica]

{QUOTE-> How can i tell when it has arrived ?? <-QUOTE}

Just check the version AndreyKa was talking about in the post above does match your version.

[Tony]

Thanks Antarctica:thumb:

[AndreyKa]

{QUOTE-> as I'm not st my computer, can someone tell ne if this update has arrived yet through automatic updates

If not, when will it arrive?

being a defensewall customer now, I'd like to see this asap. <-QUOTE}
It will not arrive through automatic updates at least few weeks.
May be fixed build will be available for beta testers in few days.

PS. It was a spider.sys build numder.

[C.S.J]

Thanks Andrey, the sooner, the better.

I'm sure Ilya will be happy aswell :)

[Tony]

I have looked when first installing Dr.Web for an update scheduler but could not find one.
After reading in another post a question was asked about updates and using the scheduler.
If i am right then i should right click on the icon in the tray and be able to select scheduler from there.
Update and scanner are there but the scheduler option is missing.

I have tried a reinstall and i am running as administrator?

[C.S.J]

If your using vista, drweb uses vistas very own 'task scheduler'

[Tony]

That explains it then.

Thanks C.S.J :thumb: