TI11 and Outlook 2000 Backup

[DavidPJ]

I'm working with tech support on this problem but I don't believe the support engineer fully understands the problem and is misleading me or not providing enough information. So I thought I would try here for suggestions.

With TI11, build 8,053, I cannot create differential or incremental
backups of Outlook 2000. I'm able to create the initial full
backup. When initiating the incremental or diff backup, I quickly
get the following error message: Failed to backup file or folder 'Microsoft Outlook:Profiles:Microsoft Outlook Internet
Settings:My Email Account:My Email Account:' (0x580007)
Tag=0x3A4FB2E0331C3BD8
Access denied. (0x580007)
Tag=0x862DAAAFB2957F14: Retry/Ignore/Cancel

Sometimes I can safely cancel the operation. Other times it causes 100% cpu utilization and won't cancel unless I go into Windows Task Manager and cancel the process.

Outlook 2000 is closed when I initiate the incremental or differential backup.

I've read other posts about email backup not working in TI11. Should I assume this is another feature of TI that doesn't work properly and move on to another email backup program?

Thanks.

[Acronis Support]

Hello DavidPJ,

Thank you for choosing Acronis Disk Backup Software (http://www.acronis.com/homecomputing/products/trueimage/).

Please make sure you are trying to create incremental or differential backup when logged under the same account that was used when creating the full backup.

If that's not the case, please collect some information to let us investigate the problem thoroughly:

Please create Windows System Information as it is described in Acronis Help Post (http://wilderssecurity.com/showthread.php?t=55317).

Please also collect the application log of the operation:
- run the program;
- select Show log on the toolbar or from the Tools menu;
- select the corresponding log;
- click "Save the log entry to file" (the diskette icon).

Then send the collected files with a reply to the last e-mail from our Support Team. Please be aware that we have not heard about such problems of Acronis True Image 11 Home (http://www.acronis.com/homecomputing/products/trueimage/features.html) before and so I have requested an escalation of your case.

Thank you.
--
Marat Setdikov