internet disconnections

[trdr]

Hi, I'm getting continued internet disconnections even after a hd format
and re-install and nothing found with av scans
I've Sygate fw installed plus the Sysinternals suite

Q: is there any way to discover what's causing the disconnections ?

[ThunderZ]

Try going to device manager. Depending on how you connect to the the Internet, modem, NIC, right click on the device, properties, power management tab. Make sure no boxes are checked. If there are un-check them and see if that does`t solve the problem. Sometimes Windows just does not know when to wake something up.

[trdr]

hi ThunderZ, I don't think it's a hardware related problem since the problem
is generally irregular
sometimes the disconnections occur at a similar time, say 00:30 or 5:30
sometimes the net goes off for a few minutes, reconnects and stays on
for several hours, sometimes it's off-on several times in a row then on for
several hours, whether I'm surfing or not

I can't see anything obvious in the Sygate logs, not that I'd know what
to look for, and I was hoping there might be a way of logging who/what
is causing the disconnect

[Mrkvonic]

Hello,

Check all network related devices under device manager and under power management options, untick allow the computer to turn off this device to save power...

Second, check that Sygate does not block traffic in the screensaver mode.

Mrk

[trdr]

thanks for the suggestions Mrk, but doesn't appear to stop disconnections

can anyone read the Packet log details below and if so is there anything
there to indicate a cause of disconnection

4:49pm pst mon march 17

Ethernet II (Packet Length: 106)
Destination: 00-80-c6-fd-24-10
Source: 00-00-77-95-5d-2e
Type: IP (0x0800)
Internet Protocol
Version: 4
Header Length: 20 bytes
Flags:
.0.. = Don't fragment: Not set
..0. = More fragments: Not set
Fragment offset:0
Time to live: 125
Protocol: 0x1 (ICMP - Internet Control Message Protocol)
Header checksum: 0x6e44 (Correct)
Source: 24.80.179.206
Destination: 24.80.34.169
Internet Control Message Protocol
Type: 8 (Echo Request)
Code: 0
Data (68 bytes)

0000: 00 80 C6 FD 24 10 00 00 : 77 95 5D 2E 08 00 45 00 | ....$...w.]...E.
0010: 00 5C F2 1B 00 00 7D 01 : 44 6E 18 50 B3 CE 18 50 | .\....}.Dn.P...P
0020: 22 A9 08 00 18 88 02 00 : 88 22 AA AA AA AA AA AA | "........"......
0030: AA AA AA AA AA AA AA AA : AA AA AA AA AA AA AA AA | ................
0040: AA AA AA AA AA AA AA AA : AA AA AA AA AA AA AA AA | ................
0050: AA AA AA AA AA AA AA AA : AA AA AA AA AA AA AA AA | ................
0060: AA AA AA AA AA AA AA AA : AA AA | ..........

[Tarq57]

Sorry if this is obvious, but asked your ISP?
Have had the same situation, periodically. My ISP oversubscribed their service, and it has taken them a long time to upgrade the servers. Almost as long as it took for me to get that explanation, reluctantly, from them ::)

[trdr]

Tarq57, yes I did but I don't trust their answer - -
"We are unable to ascertain if the connection issues you are experiencing
are caused by the older modem. We would like to eliminate the modem as
the source of the problem."

I'll be changing it this week, but it annoys me if they want me to change
modems why they didn't email to do so rather than cause disconnections - -
if they're the cause of them, rather than there being a fault in the old
modem which doesn't seem so because of the irregularity of the disconnects

which also gets me wondering what info they're collecting from me since
they ping me with more than one address
do ISPs also monitor digital phone calls - same for Skype, if they data mine,
what they do with the info, does it contravene Privacy Rights or since 9-11
have those gone out the window and which governments are being provided
with what info

[Tarq57]

Now that I'm definitely not qualified to answer nor comment on.
All I can really say is, just because you're feeling paranoid doesn't mean they're not out to get you. ;)

[Niels]

Try this unplug the powercable of your modem or router for 30 seconds plug the powercable back in see if this helps. Try also to repair your internet connection go to start,control panel,network and internet connections,network connections now right click on your default network/internet connection and press on repair.

[trdr]

'what, me worry ?'

thanks for the suggestion Niels


well, the REPLACED modem's been running for a couple of hours and , , , , ,
no disconnection

I feel tho 'they've' got you/me by the nuts, my at-home computer and net
connection is used for realtime trading forex currency pairs
while I can obtain quotes and enter trades via a phone - voice, I would like
to be able to obtain information about the internet connection, in particular
being able to identify what/why a broker's order entry program 'freezes' - -
trades can't be entered, tho suspect that sort of analysis is beyond the
home user, still, if anyone has suggestions I'd like to know


thanks for your help guys

[wat0114]

If you are trading online you ought to have a backup in place, meaning another pc on "hot standby" with a different ISP provided Internet connection, logged into your trading site. UPS is a good idea too.

As for all those "AA"s in the data portion of the ping, that is odd. Unfortunately I have no idea what it means.

[trdr]

hi wat0114, yes, you have a point
I'm in Vancouver using Shaw cable, they've got good uptime and in the past
notified of any servicing interruptions, occasional mail server problems, but
none for a long time so I'm quite trusting of their service

there are more problems with price data feeds, brokers platforms and some-
times an exchange's feed which all adds up to lower reliability than ISPs