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The Hammer
March 14th, 2008, 05:56 AM
Anybody get an error message today every time when trying to download the latest definitions that says "Warning there was an error downloading the files."?
Fly
March 14th, 2008, 09:18 AM
-{ Quote: "Anybody get an error message today every time when trying to download the latest definitions that says "Warning there was an error downloading the files."?" }-

Yes ! >:(

Probably somehow related to the VIPRE beta issue.
Fly
March 14th, 2008, 10:31 AM
Did anyone see a .pl URL with a strange offer when trying to go to Sunbelt's website ?

(Counterspy for free, if ...)

It may be a scam, it could be related.
The Hammer
March 14th, 2008, 12:30 PM
-{ Quote: "Did anyone see a .pl URL with a strange offer when trying to go to Sunbelt's website ?

(Counterspy for free, if ...)

It may be a scam, it could be related." }-No I haven't seen it.
eburger68
March 14th, 2008, 02:32 PM
Folks:

We did have a configuration issue with one of our update servers last night. Those problems should be resolved at this point.

* If you are running CounterSpy 2.1 or 2.5 and are having definition update problems, I would recommend forcing a full update (File >> Download Full Definition).

* If you are running the VIPRE 3 beta and are having update problems, please post to our beta forums:

http://beta.sunbelt-software.com/

Best,

Eric L. Howes
Sunbelt Software
Fly
March 14th, 2008, 02:56 PM
My problem has been solved (at least for the time being!).

Sunbelt suggested that I delete the temporary internet files prior to doing 'the' update.

Maybe that will be helpful.

If that doesn't work you can contact Sunbelt, they had a solution for me that worked.
The Hammer
March 14th, 2008, 04:57 PM
-{ Quote: "My problem has been solved (at least for the time being!).

Sunbelt suggested that I delete the temporary internet files prior to doing 'the' update.

Maybe that will be helpful.

If that doesn't work you can contact Sunbelt, they had a solution for me that worked." }-I'll try it again when I get home. Thanks.:thumb:
The Hammer
March 15th, 2008, 12:06 AM
-{ Quote: "My problem has been solved (at least for the time being!).

Sunbelt suggested that I delete the temporary internet files prior to doing 'the' update.

Maybe that will be helpful.

If that doesn't work you can contact Sunbelt, they had a solution for me that worked." }-It seemed to be stuck in a loop during manual update. It downloaded 756 to 757 and then 757 to 758 and then tried to download them all right from zero until I shut down and then restarted CounterSpy via the system tray Icon. Then I ended up with the latest update after the restart. ???
The Hammer
April 7th, 2008, 07:05 PM
The problem with downloading updates has resurfaced, at least for me. Shut down and restart worked again.
Fly
April 8th, 2008, 03:36 PM
I'm still fine.
Chubb
April 8th, 2008, 05:25 PM
-{ Quote: "The problem with downloading updates has resurfaced, at least for me. Shut down and restart worked again." }-

Try downloading the update manually at:

http://www.sunbelt-software.com/dev/downloads/SBTEDef_idx.zip

and apply the update.
The Hammer
April 8th, 2008, 08:01 PM
-{ Quote: "Try downloading the update manually at:

http://www.sunbelt-software.com/dev/downloads/SBTEDef_idx.zip

and apply the update." }-Thanks for the alternative solution but I'm fine again. I'll keep it in mind. :)