Support, Responsibility and Accountability

[Sorine]

The fact that it takes days and days to get a response from Acronis Tech Supoort and then they simply quote chapter&verse from their user guide is upsetting enough but it's par for the course. What I find really outrageous and disgusting is their lack of response to the tsunami of complaints and problems that wash over this forum (and others) to the fiasco that is True Image 11. They released an alpha (not even a beta) version of the software for their final release to pump their sales or their stock price or whatever. Now they hide! Acronis, where are you? There are a lot of knowledgible, literate, good people taking the time and expense to write in to this forum (and others) trying deal with the problems that your software generates.
Sorine

[Acronis Support]

Hello all,

Sorine, we're doing our best to answer the questions and address the issues on this Forum. Please note that often it is not possible to provide quick answer without investigation and diagnostic information, so we're asking people to collect some information and send it to our Support Team via e-mail.

I must thank all the people for answering questions on this Forum, sharing their knowledge and providing ideas and reports. We're forwarding all the reports to our Development Team and it help us to improve our products and fix issues.

Thank you.
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Michael Levchenko