PDA

View Full Version : Program Interface Fails To Start up in XP ? ?

archy121
February 12th, 2008, 06:39 PM
I have just tried to install the trial version of True Image but ran into problems.

After having installed & rebooted the software I am unable to start it up after executing the application. The TrueImage.EXE process process can be seen in TaskManager but no user interface shows/startsup. I have tried uninstall/reinstalls a number of times without any luck -AV off.. Firewall Off.

Can someone help me please ? Do i require some kind of patch ? Have a particular dependant service enabled ?

My setup is as follows:

Dell XPS Laptop/2M/160MB7200RPM/Nvidia7400G
Windows XP Pro SP2 Hotfixed to Jan08
NOD32 AV
COMMODO Firewall Pro



Thanks
bodgy
February 13th, 2008, 12:02 AM
I suggest uninstalling completley and then try re-installing.

Might be worth checking the NOD32 forum, even though you tried with AV=off, if NOD si anything like AVG - it tends to just disable the GUI, rather than the behind the scenes services.

Try stopping all NOD services, see if that make s a difference, If you have Acronis Privacy Suite installed - this can also cause a problem. the problem there will be the video driver, so it may be worthwhile checking for an update for the video driver.

Have no experience of Commodo firewall, so can't comment.

Colin
Acronis Support
February 13th, 2008, 11:31 PM
Hello archy121,

Thank you for choosing Acronis Disk Backup Software (http://www.acronis.com/homecomputing/products/trueimage/).

Please follow bodgy's recommendations. If the problem persists, please collect some information to let us investigate it thoroughly:

Please create Windows System Information (with the program installed) as it is described in Acronis Help Post (http://wilderssecurity.com/showthread.php?t=55317).

Then submit a request for technical support (http://www.acronis.com/homecomputing/my/support/). Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

Thank you.
--
Marat Setdikov