Password for Acronis True ImageHome10

[Linda369]

All,I have a backup of my entire internal drive "C".It is stored on my external 500GB hard drive "F".When I preformed the backup,I did not use a password.Yet,when I do a search of my "F" using WindowXP(my operating system),and I search for "PST" files,I get a widow asking for my password.I did not use a password.Acronis tech support says the password can not be retrieved.I did not use a password.I have recently deleted a backup and did a new one.I did not use a password.Please help.Thank you.Linda

[Bruce Mahnke]

A PST file relates to Outlook. Could it be that the password prompt is for a password associated with XP, Office or Outlook?

Edit:
I tried what you did by doing a search on a USB drive for *.pst. I did not get a prompt for a password but I did get a DrWatson error which corrupted TrueImage 10, 4942. Something that you might try would be to Mount the image and try doing a search in that new directory that is created. Your search would probably have to be set to include hidden directories/files.

[Linda369]

Hi Bruce Mahnke,I mounted the image and redid the search on the mounted image.My Windows search did not ask for the password.You solved a problem no one else could solve.Great work!Thanks.Perhaps the problem could have been associated with Office or Outlook.But,I do'nt know how to check for that,Sincerely,Linda

[Bruce Mahnke]

Very happy to hear that you were successful. Sometimes these things are hard to explain and in a sense may not be worth the time required to understand the issue once success is achieved. I will be very careful in the future not to ‘search’ drives containing [.tib] images.

Best regards,
Bruce