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View Full Version : Echo Bug: If an error occurs,re-attempt in (minutes) Not WorkinG!


jeremyotten
January 26th, 2008, 11:14 AM
I enabled this feature. But whenever a backup crashes of mine or doens't work there is no re-attempt at all

Has anybody seen this ever work? Please fix acronis!

p.s ALSO IN YOUR MANUALS NOTHING IS WRITTEN ABOUT THIS FEATURE!

Acronis Support
January 27th, 2008, 10:28 AM
Hello jeremyotten,

Thank you for choosing Acronis Corporate Disk Backup Software (http://www.acronis.com/enterprise/products/).

Could you please collect the application log of the operation:
- run the program;
- select Show log on the toolbar or from the Tools menu;
- select the corresponding log (created for the operation when you expected the reattempt option to activate);
- click "Save the log entry to file" (the diskette icon).

Then submit a request for technical support (http://www.acronis.com/enterprise/my/support/). Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

Thank you.
--
Marat Setdikov