My experiences with ATI 10

[snapperz]

I've been using ATI 10 for some time and have at times experienced some of the problems described by others on these forums. At present I'm very happy with it and thought I'd just comment on what I've observed when I've had difficulties in the past in the hope that someone might benefit from my experiences. I use XP sp2.
Firstly I've often encountered errors reading form external hard drives (USB and firewire) and failed validations from hard drives. Bad sectors are often reported when disks are good (same error on same sector when replacing identical drive in same housing). Chkdsk /r reports no errors. These errors dont seem to affect the integrity of the backup if they are ignored and are I presume related to driver issues.
Extremenly slow backup times and analysis of partitions are usually due to software problems. I have found that disabling all security software usually allows everything to funtion normally. I imagine this must be in some way related to aconis having to work around the restrictions some of these programs place on low level file/memory access. Of the offenders I've identified Zone Alarm Pro is the worst (possibly through some interaction with Nod32 and SAS which I also run). Since switching from ZAP to Comodo everything has worked well.

[DwnNdrty]

You will actually avoid some of those problems if you use the Bootable Rescue CD to do your True Image procedures. It may be a little bit slower, but much more reliable.

[shieber]

Thanks for sharing. Wtih most Security software programs, you can tell it to allow executables to run, access network, access internet, etc. for ATI you might have to specify the help service executables as well as the various other exe files in the ATI package (under c:\program files\Acronis\ and c:\program files\common files\Acronis and thier subdirectories.

This way you can leave your security software running without slowing down ATI.

[snapperz]

Shieber, I dont know enough about the workings of ATI to be sure which services it needs but I tried everything I could think of to get ATI working with ZAP, evening closing ZAP down didnt help. Only uninstalling the software entirely (the only way to remove its 'vsmon' kernal AFAIK) allowed ATI to work normally. The rest of my secuity programs don't seem to cause any regular problems.
DwnNdrty, I've used a Bart PE boot disk when I have severe difficulties as the driver compatability seems better but I prefer to schedule regular backups.