ESET screws up multiple license

[larryb52]

had bough 3 licenses went to install the user name & password in my wifes & daughters trial & no go, won't accept nor allow me to redownload the software. ESET gets it right than cancels me out patience better have some...

[BlueZannetti]

Larry,

It is probably quickest to pursue this directly through you reseller or direct purchase channel. However, on the off chance.., have you verified that there are no dangling spaces on the username/password?

Blue

[larryb52]

-{ Quote: "Larry,

It is probably quickest to pursue this directly through you reseller or direct purchase channel. However, on the off chance.., have you verified that there are no dangling spaces on the username/password?

Blue" }-

bought via USA San Diego based ESET, support closed today will call tomorrow, just tired of ESET problems & I pay for this? & holiday tomorrow so will have to hope they are open...

[trjam]

are they for the suite or AV. Be careful which program you choose to download because if you choose the wrong one it wont work. I have the AV and have gone to their download page, home user, and clicked on the suite. I set there for 10 minutes entering my information just to have it not work. Then I realized I was choosing the wrong product. Talk about feeling stupid.

[larryb52]

no it ESS & it just doesn't recognize the user name & password they sent...

[trjam]

sorry, thats weird though as I have never had a issue downloading from them. Make sure the CAPS is off for the password. They will get it resolved.

[larryb52]

-{ Quote: "sorry, thats weird though as I have never had a issue downloading from them. Make sure the CAPS is off for the password. They will get it resolved." }-

it'll work out but my wife was giving me the business as I messed up her computer because I had to uninstall the AV, her machine is a business machine so I can't have it open to security risks...

[trjam]

dont want the wife mad.::) check your PM.;)

[larryb52]

wife real happy now ESET answered support e-mail up & running with ESS, top notch, effort & didn't mean to sound grumpy but wife unhappy I'm unhappy...

[Bubba]

-{ Quote: "didn't mean to sound grumpy" }-Yeah, sometimes grumpiness shows up in a thread title when more times than not it's a problem that is easily solveable, at which time Eset doesn't deserve the titles given.

Bubba

[flyrfan111]

-{ Quote: "but wife unhappy I'm unhappy..." }-

When Momma ain't happy, Ain't nobody happy>:(

[larryb52]

-{ Quote: "Yeah, sometimes grumpiness shows up in a thread title when more times than not it's a problem that is easily solveable, at which time Eset doesn't deserve the titles given.

Bubba" }-

true than please amend title to happy ending for all ;-) ,