HELP!

[lynng]

OK-
Maybe I have found some help here. I have been having problems with my NOD32 and I don't know what I am suppose to do. I am not the most computer savy person around here! I keep getting an error message that says my NOD 32 is out of date and that I need to update it. I can't remember when I got it and I think it was installed by our local computer store. I keep clicking on update now and it doesn't work. Mine is marked as update automatically. Do I need to pay for and upgrade again? Don't know much about that and need help and can't even find a telephone number on who to call. Thanks in advance for all of your help!

[Kosak]

Hi!

When did you buy NOD32 licence?


- Uninstall your NOD32
- Download fresh version from ESET website => http://www.eset.com/download/index.php
- Install it

:thumb:

[BlueZannetti]

{QUOTE-> OK-
Maybe I have found some help here. I have been having problems with my NOD32 and I don't know what I am suppose to do. I am not the most computer savy person around here! I keep getting an error message that says my NOD 32 is out of date and that I need to update it. I can't remember when I got it and I think it was installed by our local computer store. <-QUOTE}Assuming that it was a full license, they come in one year increments with 1 or 2 years being the standard period. Since this install seems to have occurred a while ago, I'll assume that it's V2.7, which unfortunately does not have an internal indicator of when license expiration occurs (V 3.0 does, but it's a recent release and they're still wringing out some minor bugs).

Also, is the message from NOD32 or the Windows Security Center? As I recall, there are some circumstances in which the Windows Security Center reports an out of date product incorrectly. A good source of guidance is the FAQ (http://www.wilderssecurity.com/showthread.php?t=150856) on NOD32 at Wilders or the FAQ (http://www.eset.com/support/kb.php) at Eset's main site. Here is their (http://training.eset.com/kb/index.php?option=com_kb&Itemid=29&page=articles&articleid=101) recommended steps to contact support. Depending on your comfort zone, that may help or be pure Greek to you. Let us know if it's the latter.

{QUOTE-> I keep clicking on update now and it doesn't work. Mine is marked as update automatically. Do I need to pay for and upgrade again? Don't know much about that and need help and can't even find a telephone number on who to call. Thanks in advance for all of your help! <-QUOTE}You only need to purchase a renewal if your subscription has expired - and that is at reduced cost relative to the initial license (typical US cost is ~ $30/year for renewal). Before going down that road, it's worthwhile verifying your license state. I'd use Eset's direct support for that purpose - with the understanding that it's a holiday today - so a direct response might not be obtained until tomorrow or Thursday.

Blue

[Joliet Jake]

How long have you had the computer because most likely NOD will be the same age! If it's just over a year and you had the shortest licence (1 year) then you'll need another, but do as BlueZannetti suggested and contact ESET first.

[lynng]

Thank you for all your help! I decided to uninstall the NOD 32 version I had and after checking probably needed to upgrade. So, I paid for two years and now have to wait for 12 hours to get my password to download. Doesn't that seem strange to you? Hmmm, I guess I'll just wait! But, I guess it is New's Years Day. Happy New Years everyone! Thanks again.
Lynn

[twl845]

{QUOTE-> Thank you for all your help! I decided to uninstall the NOD 32 version I had and after checking probably needed to upgrade. So, I paid for two years and now have to wait for 12 hours to get my password to download. Doesn't that seem strange to you? Hmmm, I guess I'll just wait! But, I guess it is New's Years Day. Happy New Years everyone! Thanks again.
Lynn <-QUOTE}
Did you have an ID and password to extend your license 2 years, or did you get a new license with 2 years? If it's a new license they e-mail you your ID and password for future downloads. You have to enter your ID and password to re-install or upgrade. You should receive it within a few minutes of making your purchase.