PDA

View Full Version : Shadowprotect


ellison64
December 24th, 2007, 03:47 PM
Ive been trialling paragon hard disk manager,and am a little disappointed about a few things.
1.I cannot make a bootable .iso cd disk from within the programe as it doesnt seem to recognise any cdr/rw disc i try to use.
2.I created 3 bootable floppy disks from within paragon ,and it claimed this was successful.However when i actually came to try whether they worked or not ,the second boot disk would not work with "seek" errors ,so basically if i had need to use them i would have been screwed.This has put me off paragon somewhat.
Ive now downloaded and am trialling shadowprotect.I have created an image on a partition and that seems to be successful (as was paragon).Im confused now though on how to create a bootable cd in case windows wont load.I read in the help files about storagecraft recovery environment and to use the shadowprotect recovery cd ,but where is this recovery cd wizard?.I cant seem to find anything in the gui relating to making a recovery cd.
Need a little help here.
thanks in advance
ellison

ErikAlbert
December 24th, 2007, 03:53 PM
You probably downloaded the 30 Day Free Trial, that was a mistake.
You have to use "Request Full Evaluation" and then you get an email with a link to download an .iso-file.
Then you burn that iso-file to a CD.
Then you have your Recovery CD and installation CD for SPD, all in one CD.
http://www.storagecraft.com/products/ShadowProtectDesktop/

ellison64
December 24th, 2007, 03:59 PM
-{ Quote: "You probably downloaded the 30 Day Free Trial, that was a mistake.
You have to use "Request Full Evaluation" and then you get an email with a link to download an .iso-file. Then you burn that iso-file to a CD.
Then you have your Recovery CD and installation file for SPD, all in one CD.
http://www.storagecraft.com/products/ShadowProtectServer/" }-

Ahh i see...
I did actually hit the full evaluation button but tehre was a message saying that ,it wasnt for the home desktop user .......
...................................................
ShadowProtect Server Edition Evaluation Request
IMPORTANT: Please note, this is an Enterprise product. This product is not intended for home computing. This evaluation
of ShadowProtect Server Edition 3.0 includes all functionality except the Hardware Independent Restore (HIR) feature
................................................................
So is that the version that i should try?.I was also under the impression that the 30 trial for the home edition contained every thing i needed for 30 days ???

tia
ellison

ErikAlbert
December 24th, 2007, 04:01 PM
-{ Quote: "Ahh i see...
I did actually hit the full evaluation button but tehre was a message saying that ,it wasnt for the home desktop user .......
...................................................
ShadowProtect Server Edition Evaluation Request
IMPORTANT: Please note, this is an Enterprise product. This product is not intended for home computing. This evaluation
of ShadowProtect Server Edition 3.0 includes all functionality except the Hardware Independent Restore (HIR) feature
................................................................
So is that the version that i should try?.I was also under the impression that the 30 trial for the home edition contained every thing i needed for 30 days ???

tia
ellison" }-
Sorry the link is corrected. Not server but DESKTOP.
Server is not for home users, desktop is the one you need.
This is the right link.
http://www.storagecraft.com/products/ShadowProtectDesktop/
Ignore the red warning.

ellison64
December 24th, 2007, 04:08 PM
-{ Quote: "Sorry the link is corrected. Not server but DESKTOP.
Server is not for home users, desktop is the one you need.
This is the right link.
http://www.storagecraft.com/products/ShadowProtectDesktop/
Ignore the red warning." }-

Thanks for the link ive asked for the full evaluation now.Guess ill uninstall the 30 trial.
ellison

ErikAlbert
December 24th, 2007, 04:09 PM
-{ Quote: "Thanks for the link ive asked for the full evaluation now.Guess ill uninstall the 30 trial.
ellison" }-
Yes uninstall it and wait for the email. :)

lodore
December 24th, 2007, 05:11 PM
ive managed to create succesful recovery discs with paragon.
the problem i had the first time was my drive on my older pc didnt work so i installed it down here and then made the cd.
i also got a vista winpe advanced recovery cd from paragon which has better driver support and you can add drivers while its live.
shadow protect desktop is also a very decent imaging program thou and has a vista pe based recovery cd as well.
lodore

ellison64
December 24th, 2007, 08:31 PM
Well ive had the email ,downloaded the zipped .iso file ....extracted to a folder but im now unsure what to do with it?.I have nero 6 ultra edition ,and burned the 381mg .iso file to disk.I dont think thats correct though because nothing happens.Is there a certain way to burn these files? and if so does anyone know how to do it in nero or any other free burner?
tia
ellison

Hairy Coo
December 24th, 2007, 09:35 PM
I have only recently burned the ISO image without any problems.

Its all really straight forward

If you download the free InfraRecorder,for example-create DATA CD-Burn Image- but of course open the file so the ISO is chosen.

The you install off the ISO disk,as well as using it for the recovery disk.

I think you will like Sp-after two days-its fantastic!:thumb: :thumb:

Demo video (http://www.storagecraft.com/ProductTours/ShadowProtect_3.0_Demo.swf)

This video is worth watching.

edit; download Infra recorder HERE (http://infrarecorder.sourceforge.net/?page_id=5)

ellison64
December 24th, 2007, 09:54 PM
I guess that programe doesnt recognize my cd/rw either or the drive is just too old.It will only write to 1x4 speed cds.Maybe thats a problem? because the "OK" button is greyed out on everything..If anyone has nero and can give me a step by step guide on how to burn this file correctly i would be grateful
ellison

ellison64
December 25th, 2007, 06:36 AM
-{ Quote: "You probably downloaded the 30 Day Free Trial, that was a mistake.
You have to use "Request Full Evaluation" and then you get an email with a link to download an .iso-file.
Then you burn that iso-file to a CD.
Then you have your Recovery CD and installation CD for SPD, all in one CD.
http://www.storagecraft.com/products/ShadowProtectDesktop/" }-

Ive finally manged to burn that iso file in nero to a normal cd disk.Im still not sure how to make this ShadowProtect Recovery CD in the event of not being able to load windows.? from the cd that i burnt.
Sorry for such ignorance.
ellison

Peter2150
December 25th, 2007, 08:26 AM
That CD is both the installation CD for the desktop/server versions and the recovery CD. You have already made it. Try booting to it and you will see.

Pete

ellison64
December 25th, 2007, 12:04 PM
-{ Quote: "That CD is both the installation CD for the desktop/server versions and the recovery CD. You have already made it. Try booting to it and you will see.

Pete" }-

Thanks for confirmation.The disk wont boot from the rewritable drive (which is where i had the disk :-\ ,but it will boot from the cd/dvd drive,and it works !!.
If after 30 days i decide to purchase would i need to make a new disk...in other words is the one i just burnt a trial disk?,and also where would be the best place to purchase the program?.Ive seen a site that supposedly sells shadowprotect for £7 which is significantly cheaper than the official site.So much so that i would be reluctant to get anything from them.Do you know of any site that offer vouchers or sales in the near future for this product?
tia
ellison

Peter2150
December 25th, 2007, 03:35 PM
-{ Quote: "Thanks for confirmation.The disk wont boot from the rewritable drive (which is where i had the disk :-\ ,but it will boot from the cd/dvd drive,and it works !!.
If after 30 days i decide to purchase would i need to make a new disk...in other words is the one i just burnt a trial disk?,and also where would be the best place to purchase the program?.Ive seen a site that supposedly sells shadowprotect for £7 which is significantly cheaper than the official site.So much so that i would be reluctant to get anything from them.Do you know of any site that offer vouchers or sales in the near future for this product?
tia
ellison" }-

No not any legitimate sites. Can you PM me a link to the site you are refering to.

Thanks.

ellison64
December 28th, 2007, 07:52 AM
Well im still trialling shadowprotect and so far so good.I actually bit the bullet this morning and tried a bare metal restore from the disk i burnt.I choose the second option for w2000 OS and let it run.After a few minutes it brought up the restore/backup screen etc.I then choose to restore the system volume (i had saved two backups to a partition on my C drive called G (D+E are my DVD+CDRW drives respectivley and F is removable drive for camera etc).Anyway when i browsed for 1 of the 2 backups that i had made i started to panic as the G partition with the two backs ups was nowhere to be found.However i noticed that the backups were now showing in the E drive which is normally my CDRW drive.Anyway i choose one of the backups and clicked to restore the volume.I also choose to restore the MBR from the image.Im not sure whether i should have chosen this as it was off by default.Anyway i choose it ,clicked restore and off it went and restored every thing back as it should have .I took out the disk rebooted and every things fine.The G partition with the backups on is showing and im pleased that it worked.However i am curious as to why shadowprotect didnt show the partioned G drive with backups on ,but showed them in E drive which is my CDRW drive.Also in the future should i choose to restore that MBR image or just leave it at default which is not to?
tia
ellison

Huupi
December 28th, 2007, 08:28 AM
-{ Quote: "Well im still trialling shadowprotect and so far so good.I actually bit the bullet this morning and tried a bare metal restore from the disk i burnt.I choose the second option for w2000 OS and let it run.After a few minutes it brought up the restore/backup screen etc.I then choose to restore the system volume (i had saved two backups to a partition on my C drive called G (D+E are my DVD+CDRW drives respectivley and F is removable drive for camera etc).Anyway when i browsed for 1 of the 2 backups that i had made i started to panic as the G partition with the two backs ups was nowhere to be found.However i noticed that the backups were now showing in the E drive which is normally my CDRW drive.Anyway i choose one of the backups and clicked to restore the volume.I also choose to restore the MBR from the image.Im not sure whether i should have chosen this as it was off by default.Anyway i choose it ,clicked restore and off it went and restored every thing back as it should have .I took out the disk rebooted and every things fine.The G partition with the backups on is showing and im pleased that it worked.However i am curious as to why shadowprotect didnt show the partioned G drive with backups on ,but showed them in E drive which is my CDRW drive.Also in the future should i choose to restore that MBR image or just leave it at default which is not to?
tia
ellison" }-

strange, anyway its windows[vista] preinstalled environment so the part. and drive letters should show up with correct name. how is this all named under " my computer " ,perhaps you changed drive letters.

Peter2150
December 28th, 2007, 08:41 AM
-{ Quote: "Well im still trialling shadowprotect and so far so good.I actually bit the bullet this morning and tried a bare metal restore from the disk i burnt.I choose the second option for w2000 OS and let it run.After a few minutes it brought up the restore/backup screen etc.I then choose to restore the system volume (i had saved two backups to a partition on my C drive called G (D+E are my DVD+CDRW drives respectivley and F is removable drive for camera etc).Anyway when i browsed for 1 of the 2 backups that i had made i started to panic as the G partition with the two backs ups was nowhere to be found.However i noticed that the backups were now showing in the E drive which is normally my CDRW drive.Anyway i choose one of the backups and clicked to restore the volume.I also choose to restore the MBR from the image.Im not sure whether i should have chosen this as it was off by default.Anyway i choose it ,clicked restore and off it went and restored every thing back as it should have .I took out the disk rebooted and every things fine.The G partition with the backups on is showing and im pleased that it worked.However i am curious as to why shadowprotect didnt show the partioned G drive with backups on ,but showed them in E drive which is my CDRW drive.Also in the future should i choose to restore that MBR image or just leave it at default which is not to?
tia
ellison" }-

Hi Ellison

It is important that you have your volumes labeled with names you recognize. I use primary for c: and secondary for d: On one of my machines in any of the recovery environments, including Bartepe, Primary is still c: and secondary is d:, but on the other it switches, and primary becomes d: and secondary c: You always select the disk by the label. THis relates to how they were installed, I believe.

Pete

ellison64
December 28th, 2007, 12:13 PM
Thanks for advice
At present i haven't labelled any of the volumes (see pic).i will do as you suggest and label c primary and g as secondary though.Do you have any information on whether i should restore the MBR from the image when im restoring though?As i mentioned its off by default.
ellison

Peter2150
December 28th, 2007, 12:46 PM
-{ Quote: "Thanks for advice
At present i haven't labelled any of the volumes (see pic).i will do as you suggest and label c primary and g as secondary though.Do you have any information on whether i should restore the MBR from the image when im restoring though?As i mentioned its off by default.
ellison" }-

Hi ellison

It's kind of a preference thing. Probably because of the testing I was doing early on, I got in the habit of the following procedure:

1. On the destination menu, right clicking on the drive, that is the destination for the restore, and the delete the volume.

2. Right click the same drive and select create exact partition at the begining of the drive. This creates the partition that is defined in the image

3. Then the options I select for restore are a) set active b) restore mbr from the image c) restore track 0 d) restore disk signature

Then I let it rip.

Note if you just image and restore the partition, you don't have to do all that, and it does change the options a bit. Restoring the mbr is optional.

I do that so partly I am in the habit of doing it the way I'd need to on a bare metal restore.

Pete

ErikAlbert
December 28th, 2007, 12:51 PM
Ellison,
You must give your partitions a good and different NAME, you call them all "Local Disk". That's not good man !!!
When you use your Recovery CD, the partition letters might change in certain situations,
but the partition name is always the same and allows you to identify the right partition.

ellison64
December 28th, 2007, 12:54 PM
Thanks for that info.Peter i have two full snapshots backed up to drive G.Am i able to create a new full backup and overwrite one of the snapshots?.Ive gone through back up wizard again but cannot see how i can overwrite one of the snapshots.If i cant do this how do i remove/delete one of the snapshots to make space?.I cant see how to achieve that through shadow protect gui.
thanks in advance
ellison

ellison64
December 28th, 2007, 12:58 PM
-{ Quote: "Ellison,
You must give your partitions a good and different NAME, you call them all "Local Disk". That's not good man !!!
When you use your Recovery CD, the partition letters might change in certain situations,
but the partition name is always the same and allows you to identify the right partition." }-

Yes i have done that now Erik (primary and secondary).You can see that im new at this game ;).I am pleased that shadowprotect has restored an image and seem to work nice on my old system.I think i will be keeping this when the trial end nears.
ellison

ErikAlbert
December 28th, 2007, 01:02 PM
-{ Quote: "Yes i have done that now Erik (primary and secondary).You can see that im new at this game ;).I am pleased that shadowprotect has restored an image and seem to work nice on my old system.I think i will be keeping this when the trial end nears.
ellison" }-
OK. You get smarter and smarter at Wilders. :)

ellison64
December 28th, 2007, 01:07 PM
-{ Quote: "OK. You get smarter and smarter at Wilders. :)" }-
I hope so.....though regarding myself i sometimes fall into the old "you cant teach an old dog new tricks" category :-\
ellison

ErikAlbert
December 28th, 2007, 01:10 PM
-{ Quote: "I hope so.....though regarding myself i sometimes fall into the old "you cant teach an old dog new tricks" category :-\
ellison" }-
You will learn alot here. When I joined Wilders, I didn't even know what a partition was, I thought that each partition letter was another harddisk. ::)

Peter2150
December 28th, 2007, 01:52 PM
-{ Quote: "Thanks for that info.Peter i have two full snapshots backed up to drive G.Am i able to create a new full backup and overwrite one of the snapshots?.Ive gone through back up wizard again but cannot see how i can overwrite one of the snapshots.If i cant do this how do i remove/delete one of the snapshots to make space?.I cant see how to achieve that through shadow protect gui.
thanks in advance
ellison" }-

If you don't need an image just delete it. It's just a regular file.

Pete

Hairy Coo
December 28th, 2007, 05:21 PM
Dont want to steal Ellisons thread,but a couple of general interest problems I'm having with SP and a few fixes,but not all!

StorageCraft Forum (http://forum.storagecraft.com/Community/forums/8.aspx)

ellison64
December 29th, 2007, 05:47 AM
-{ Quote: "Dont want to steal Ellisons thread,but a couple of general interest problems I'm having with SP and a few fixes,but not all!

StorageCraft Forum (http://forum.storagecraft.com/Community/forums/8.aspx)" }-

Thanks for the link to the forum :)
Touch wood im not having any problems ,and because my hard disk is so small (19gig) and ive never had more than 6 gig used ,i just do a full backup each time which only takes around 8 mins ,so havent encountered the incremental problem.I hope you get a solution though.
ellison

Hairy Coo
December 29th, 2007, 04:39 PM
Thanks.

It appears that if the computer is shutdown/rebooted in any way other than with Windows,then SP looses its correct backup tracking ability and the next backup is going to be a full,irrespective of whether the schedule is for an incremental.

happy usage!

Peter2150
December 29th, 2007, 05:56 PM
-{ Quote: "Thanks.

It appears that if the computer is shutdown/rebooted in any way other than with Windows,then SP looses its correct backup tracking ability and the next backup is going to be a full,irrespective of whether the schedule is for an incremental.

happy usage!" }-

I belive that has been fixed for next update.

Hairy Coo
December 29th, 2007, 06:52 PM
While we're about it,a couple of other small bugs.

The log function of Volume Backup Completed has a habit of displaying the wrong log

Sometimes two virtual disks are displayed upon Explore Backup ,instead of one.

Still cant install ImageManager,tend to think somehow its the way its been written-cant see any uninstaller,therefore after deletion ,it thinks its still installed.

This is after a complete cleanup using search functions for reg. entries and for files.

edit;it seems that Volume Backup Completed usually only show the logs for the full backups correctly.

Hairy Coo
December 29th, 2007, 09:43 PM
-{ Quote: "I belive that has been fixed for next update." }-

Should hope so-quite an inconvenient flaw for certain usages,where reset button reboots are necessary.

It seems that any current purchaser would be advised to also buy the maintenance program,for update purposes.

Peter2150
December 29th, 2007, 10:13 PM
-{ Quote: "Should hope so-quite an inconvenient flaw for certain usages,where reset button reboots are necessary.

It seems that any current purchaser would be advised to also buy the maintenance program,for update purposes." }-

I agree about the maintenance program. Good value for the long run.

Hairy Coo
December 29th, 2007, 11:13 PM
Have just exited SP's own disk via Alt-Control-Delete.

This also seems a trigger to upset the backup routine,at present undergoing a much slower than usual full backup-40MB/s rather than 60MB/s, for some reason.

Nothing else out of the usual running in the background

The computer is virtually unusable in the meantime ,unless throttling is used.

Backup time will be about 19 minutes

An exit to Windows from both Vista and Legacy modes should be available for the disk.

Not good.Not at all convenient.

Peter2150
December 29th, 2007, 11:25 PM
-{ Quote: "Have just exited SP's own disk via Alt-Control-Delete.

This also seems a trigger to upset the backup routine,at present undergoing a much slower than usual full backup-40MB/s rather than 60MB/s, for some reason.

Nothing else out of the usual running in the background

The computer is virtually unusable in the meantime ,unless throttling is used.

Backup time will be about 19 minutes

An exit to Windows from both Vista and Legacy modes should be available for the disk.

Not good.Not at all convenient." }-

Not sure what you mean. Were you in windows or the Recovery Environment.

You can't exit from the recovery environment to windows without the backup finishing, exiting SP and waiting for win/vistape to shut down.

Hairy Coo
December 29th, 2007, 11:36 PM
Within the Disk environment-not backing up or restoring,but using any of the other functions,which should be possible,even though obviously a low priority,without incurring this penalty.

I was checking the Time Zone.

A similar thing happens when any disks are loaded ,where there is no way to get back to Windows except reset.

Peter2150
December 30th, 2007, 12:11 AM
-{ Quote: "Within the Disk environment-not backing up or restoring,but using any of the other functions,which should be possible,even though obviously a low priority,without incurring this penalty.

I was checking the Time Zone.

A similar thing happens when any disks are loaded ,where there is no way to get back to Windows except reset." }-

I am still not quite getting it. While you are booted to the recovery environment, the only "windows" there is, is the recovery environment, and it's set up so all you can run is Shadowprotect. When you are done in the RE, you can exit from Shadowprotect by clicking on file exit, and the it will shut down win/vistape and reboot.

You don't have any other windows running, so naturally you have to reboot.

Am I missing something??

Pete

Hairy Coo
December 30th, 2007, 12:18 AM
-{ Quote: "I am still not quite getting it. While you are booted to the recovery environment, the only "windows" there is, is the recovery environment, and it's set up so all you can run is Shadowprotect. When you are done in the RE, you can exit from Shadowprotect by clicking on file exit, and the it will shut down win/vistape and reboot.

You don't have any other windows running, so naturally you have to reboot.

Am I missing something??

Pete" }-

After I have booted to the recovery environment and attempt to use any function other than Backup or Restore(or I suppose HIR)for example setting the Time Zone,I cant exit back to Windows just by clicking Exit.

A green screen comes up and hangs.

I have to use the reset/restart button or control/alt/delete to get back to Windows,thereby the scheduled backup sequence is broken and a full backup is the next required.This relates to the flaw where the backup sequence is broken,unless Windows is used for reboots/restarts.

Pete-I think the confusion is because the SP disk is properly shutting down for you but not for me!

I'm not talking about exiting the disk for loading the apps etc.

Peter2150
December 30th, 2007, 08:26 AM
-{ Quote: "After I have booted to the recovery environment and attempt to use any function other than Backup or Restore(or I suppose HIR)for example setting the Time Zone,I cant exit back to Windows just by clicking Exit.

A green screen comes up and hangs.

I have to use the reset/restart button or control/alt/delete to get back to Windows,thereby the scheduled backup sequence is broken and a full backup is the next required.This relates to the flaw where the backup sequence is broken,unless Windows is used for reboots/restarts.

Pete-I think the confusion is because the SP disk is properly shutting down for you but not for me!

I'm not talking about exiting the disk for loading the apps etc." }-

Ah okay. That's not a storagecraft issue, but a Microsoft VistaPE issue, which they may not be able to resolve. Just out of curiosity have you tried the legacy environment. Slower, but would be interesting to see if winpe behaves the same on your machine.

I can't use the recommended(vistape) because microsoft chose the wrong Nvidia drivers, and since they are loaded, you can't reload correct ones. The wrong drivers, cause very inconsistent behavior.

It probably won't be considered a big issue, as you have to stay by anyway to remove the cd so the computer won't reboot to it, although, if ignored will boot to the hard disk. And it might not be something they can resolve.

Pete

Hairy Coo
December 30th, 2007, 03:26 PM
Thanks for the reply-Pete,will try-interesting.

One more thing-I had the distinct impression whilst trying FDISR-Rescue,that there was a conflict with SP.That would be another example why the Recovery Disk would be needed, in preference to operating from the desktop.

Apart from all these-still think SP is fantastic,even though currently irritating at times

Looking forward to the issues being sorted out,thats why I'll be taking the maintenance plan.

edit-re the ImageManager not working,just reading Sukarof's problems with the same issue in the SP forum,which has been acknowledged .

Peter2150
December 30th, 2007, 06:00 PM
-{ Quote: "Thanks for the reply-Pete,will try-interesting.

One more thing-I had the distinct impression whilst trying FDISR-Rescue,that there was a conflict with SP.That would be another example why the Recovery Disk would be needed, in preference to operating from the desktop.

Apart from all these-still think SP is fantastic,even though currently irritating at times

Looking forward to the issues being sorted out,thats why I'll be taking the maintenance plan.

edit-re the ImageManager not working,just reading Sukarof's problems with the same issue in the SP forum,which has been acknowledged ." }-

I wouldn't think there would be a problem between FDISR-Rescue and SP. There was a conflict and Leapfrog fixed it, at least in Raxco FDISR. I use VSS with both. Just don't run both at the same time.

ellison64
January 1st, 2008, 02:40 PM
-{ Quote: "Should hope so-quite an inconvenient flaw for certain usages,where reset button reboots are necessary.

It seems that any current purchaser would be advised to also buy the maintenance program,for update purposes." }-

Well im still trialling shadowprotect and have restored about 5 times from the boot disk now with no problems.I will probably end up purchasing this software.I have joined the storagecraft forum and asked a question but as of now it is still unanswered.Maybe shadow protect users here can answer?.........
.................................


Hello...

What is the policy regarding updates / upgrades after purchasing shadowprotect desktop?.Is it true that you have to pay extra ontop of the initial purchase price for these even for the first 6 months to a year?.If that is the case what justification does storagecraft have for charging for such updates/upgrades if for example a bug in it needs to be fixed?

tia

ellison
........................................

Is evry update/upgrade bugfix dependent on paying extra through maintenance?
tia
ellison

BlueZannetti
January 1st, 2008, 02:55 PM
Ellison,

A somewhat fuller description of maintenance is here (http://store.storagecraft.com/acb/stores/1/Maintenance-1-Year---ShadowProtect-Desktop-P41C0.aspx), and I'm sure that the folks from StorageCraft can provide a more definitive answer, but that has the look of a very standard commercial customer support aggrement, which reflects how this product is actively sold. In that setting, there is internal expert assistance generally available, so it's really a mechanism to accomodate that by splitting support from the base product price.

Since a bugfix of any sort is a minor update, yes, you'll need this to cover those. The presumption - again relative to the target market - is that the product has been trialled by IT pros for all planned usage scenarios prior to purchase and it has been proven adequate for those uses.

At least that's my read. Keep in mind the target for this software. It's not the home user.

Blue

ellison64
January 1st, 2008, 03:17 PM
I was under the impression that the desktop edition was geared to the home user though after reading it again perhaps i was mistaken :-\ .I guess that explains why there also doesn't seem to be any offers or competition via resellers.
Thanks for the explanation blue.
ellison

rodnh
January 1st, 2008, 04:01 PM
-{ Quote: "Is evry update/upgrade bugfix dependent on paying extra through maintenance?
tia
ellison" }-

See http://forum.storagecraft.com/Community/forums/p/88/219.aspx#219

BlueZannetti
January 1st, 2008, 04:05 PM
-{ Quote: "See http://forum.storagecraft.com/Community/forums/p/88/219.aspx#219" }-
rodnh,

Thanks for the additional reference and clarification from the home forum.

For the sake of continuity here, the specific comment is:-{ Quote: "Our practice has been to provide all minor version updates free-of-cost, even if you have no maintenance. So, if you own 3.0, you'll get 3.x (3.1, 3.2, etc) updates for free, even if you don't have maintenance. Maintenance ensures that you get all updates, including major version updates (such as 4.x) for free as long as your maintenance is active." }-
Blue

Hairy Coo
January 1st, 2008, 05:06 PM
-{ Quote: "Well im still trialling shadowprotect and have restored about 5 times from the boot disk now with no problems." }-

Ellison -the particular problem has been acknowledged apparently by StorageCraft and may be fixed in the next update.

It only occurs at certain times-see my posts

Despite the points I raised here and in the SP Forum,I will be buying because I think its the best.

I will be definitely be buying the maintenance program.

I would presume that there will be new major versions out,as Blue referred to, within the maintenance period,seeing the speed at which they are moving, why take the risk.

Thanks for the clarification,Blue!

ellison64
January 2nd, 2008, 11:42 AM
-{ Quote: "Ellison -the particular problem has been acknowledged apparently by StorageCraft and may be fixed in the next update.

It only occurs at certain times-see my posts

Despite the points I raised here and in the SP Forum,I will be buying because I think its the best.

I will be definitely be buying the maintenance program.

I would presume that there will be new major versions out,as Blue referred to, within the maintenance period,seeing the speed at which they are moving, why take the risk.

Thanks for the clarification,Blue!" }-

I should have snipped your original quote as i was replying in regards to you mentioning the maintenance program.I wasn't actually replying to the boot problem part of your post,and wouldn't because i use a different OS ,and have a different set up ayway.Im sure those problems you pointed out are there ,and i hope they are sorted with the upgrade.Sorry for the confusion.
ellison