Error writing the file. (0x40003)

[CAlla]

Hi all,

Hoping someone could help.

I have Acronis True Image Home 10.0 Build 4942 and I keep having this error on certain files:

Failed to backup file or folder 'C:\X\User Share\Joe\My Documents\My Pictures\Picture 001.jpg'.
Error writing the file. (0x40003)
Tag = 0x74C96BD8D1217ECA: Retry/Ignore/Cancel


I had looked thru this forum after having this error on these files a couple of weeks ago and seen that I should update my Acronis Drivers, which I did and restarted. Then everything worked fine..for 10 days. And now the error is coming back on the same files.

Any suggestions?

Thanks in advance.

[Acronis Support]

Hello CAlla,

Thank you for choosing Acronis Disk Backup Software (http://www.acronis.com/homecomputing/products/trueimage/).

Please download the latest version of Acronis drivers (http://download.acronis.com/support/SnapAPI.337_s_e.msi) and install it with disabled logging again.

If the issue persists, please collect some information to let us investigate it thoroughly:

- Reinstall Acronis drivers with enabled logging;
- Reproduce the issue and collect the log file without closing any application windows (including the error message windows if there are any). The log file will be created at C:\ . The name of the log file will be snapapi [date-time].log

Please create Acronis Report and Windows System Information as it is described in Acronis Help Post (http://wilderssecurity.com/showthread.php?t=55317).

Please collect the application log of the operation:
- run the program;
- select Show log on the toolbar or from the Tools menu;
- select the log with error messages;
- click "Save the log entry to file" (the diskette icon).

Please also clarify, where are you saving the backup to? Are you creating a disk/partition image or file/folders backup?

Then submit a request for technical support (http://www.acronis.com/homecomputing/my/support/). Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

Thank you.
--
Marat Setdikov

[CAlla]

Marat,

Thank you for your response. I have installed the drivers again, which were the same version as I had done a week ago or so, and will see if I get the problem again. If I do ill send the info you require.

Thanks

Chris

[CAlla]

Have just received the error again.

Will now get the logs ready.


Chris

[mojodog333]

I have a similar problem, and have submitted a log with a ticket. Did you have any luck solving this problem?

[CAlla]

The problem hasnt seemed to of occured again. *crosses fingers*

Once i installed the latest drivers again all seems to be ok.


-{ Quote: "I have a similar problem, and have submitted a log with a ticket. Did you have any luck solving this problem?" }-