Renewal problem

[stapp]

Decided to renew my subscription this evening as it's almost up now, and the offer was cheap around £10.

Went to download site via gui and paid for 1 year antispy renewal (wasn't tempted by the antivirus offer) and was sent an email with new licence number plus download link. Strange, I thought, a download, even stranger when I realised the download was 54MB's.

Looks like they have sent me the firewall and everything else which I don't want.

All I want is just to renew.

Have asked support what do I do now?

[Don Pelotas]

Why don't you just download it strait from ewido http://www.ewido.net/en/?

[stapp]

All I wanted was just a new licence number to enter like I always have which would renew me for another year.

I don't know why I have to download it again and reinstall, I already have it paid and running. I just want to extend for another year and have paid to do so yesterday.

Avg now say I have to uninstall and then download it again from site, reinstall and enter another number...why?

They haven't even mentioned the firewall and anti virus they have sent me by mistake.

[stapp]

Just an update, AVG emailed and apologised for the incorrect instuctions so now after just imputting the new licence, as I have always done, am renewed for another year.:)


Some people might wonder why I renewed, well AVG antispyware (or Ewido as I still think of it) has never caused any conflicts on my system, just runs quietly in the background causing no hassels....that's why.